Seguno Email Marketing , 1.116 reseñas

Calificación general
4,8
Recuentos por nivel de calificación
  • El 88% de las calificaciones son de 5 estrellas
  • El 7% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 2% de las calificaciones son de 1 estrellas
31 de julio de 2023

My experience with Seguno has been great so far the type of automations I need are there and it cooperates well with shopify. Also I got support right away when I needed it.

In7Paths
Reino Unido
Alrededor de 2 meses usando la aplicación
Seguno respondió 7 de agosto de 2023

Hi there, thanks so much for your kind words and wonderful review, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions, you know where to find us :)

9 de mayo de 2023

Amazing!! Easy to use and customer service is awesome! The automations are easy to set up and everything is directly through Shopify! 10/10 recommend. :)

VidaVibe
Estados Unidos
7 meses usando la aplicación
Seguno respondió 9 de mayo de 2023

Hi there, thanks so much for your kind words and wonderful review, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions just let us know :)

20 de mayo de 2023

I hadn't planned on upgrading but it is so worth it. Made emails so much better with canva which helps with the branding of my emails and automations. I would highly recommend.

Wild Witchery Apothecary
Australia
6 meses usando la aplicación
Seguno respondió 1 de junio de 2023

Hi there, thank you so much for your recommendation and kind words, we really appreciate it! We're happy to hear you've found the app helpful so far, please let us know if there's anything we can do to make it even better for you :)

17 de noviembre de 2023

super app i love it

expressdrop
Italia
Alrededor de 1 mes usando la aplicación
Fecha de modificación: 25 de noviembre de 2023

ABSOLUTELY NO - STAY AWAY. They have no customer support. They claim to email you which they don't. There is NO phone number at all. They claim to have chat and it's not working ever. There is no onboarding call or help. There transfer install instructions are wrong and outdated which my developers caught and proved to them. We were only emailed 4 days after initial email and then never responded too.

I presume most of these five star reviews are faked because during research they have no companies or sites that are legit. Anyone with a large email list like myself get's no on-boarding or phone support on how to handle this.

I am a real person with real experience and can be contacted anytime if you want to hear the truth.

This review is 1000% accurate and there reply is FALSE. I had to re-install the app to leave a review. I deleted this app before leaving a review and then found out you can't review if deleted.

So to be 1000% accurate I used the app and received NO support and was promised by Brian in email they would call me at my number. I received NOT one call from them.

They emailed me and said "Yes, you are correct. The on-boarding instructions we have posted are incorrect." I then replied that I was willing to speak with them on the phone to do on-boarding and I was promised help. I NEVER received any help.

I have 250K email contacts and a major business. I am not nor would I recommend anyone use a company that you can't have direct phone support.

I have switched to Klaviyo and they called me up right away and quoted me and told me everything I need to know. They then gave me an on-boarding specialist who calls me every week to walk me through all the setup features and best practices. They fully integrate with Shopify and HAVE true support for there customers.

I don't appreciate Seguno sending me threatening emails and publicly calling me a liar. This is poor business practices and you should be ashamed that you have to post this. Go look at there other reviews. I am NOT the only person with issues. I'm just the one who addresses it with 100% FACTS!

Toltrazuril Shop
Estados Unidos
2 días usando la aplicación
Seguno respondió 25 de noviembre de 2023

Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away!
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Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.

19 de julio de 2023

This is everything I have been looking for. It's super dope, easy to use, and extremely comprehensive! I have used other platforms and establishing automation was a nightmare. This makes it so much easier.

Butter By Q
Estados Unidos
4 meses usando la aplicación
Seguno respondió 21 de julio de 2023

Hello there, thanks so much for leaving us a sparkling review, we really appreciate it! We're so glad to hear you're finding Seguno easy to use and that you're happy with it so far :)

15 de mayo de 2023

Seguno is the best software you can get to setup and execute your email marketing plan. Our store offers high quality products in a higher price range and niche market so it is hard to convince people in buying. Using the Seguno software to build, send, track&trace and follow-up on newsletters allowed us to immediately have new conversions via the newsletter, which is awesome!

Big Scale Trains
Países Bajos
11 días usando la aplicación
Seguno respondió 15 de mayo de 2023

Hello there, thanks so much for leaving us a sparkling review, we really appreciate it! We're so glad to hear you've already begun making sales from newsletters. Keep up the good work :)

19 de octubre de 2023

first time to use, it is not bad.

Aica Bathrooms
Reino Unido
Alrededor de 1 mes usando la aplicación
8 de septiembre de 2023

Been using Seguno for several weeks now and very happy so far. Phenomenal service and support. We were on the fence about which program to use and this has turned out to have been a great pick.

Duchess Cookies
Estados Unidos
Alrededor de 1 mes usando la aplicación
Seguno respondió 18 de septiembre de 2023

Hello there; thanks so much for taking the time to leave us 5 stars, it really means a lot to us! We're so happy to hear that you're enjoying Seguno and our team so far, if you ever have questions, you know where to find us :)

5 de junio de 2023

Customer service here is what makes Seguno great - Cameron was very helpful! The app is easy to use and intuitive

Wick Guru
Reino Unido
7 meses usando la aplicación
Seguno respondió 5 de junio de 2023

Hi there, thanks so much for your kind words and wonderful review, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions, you know where to find us :)