Seguno Email Marketing
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They do a lot of questions just to install an app! And also 3 days of waiting for a response.
Thanks but I just got uninstalled the app and installed another one.
Hi again. I already contacted you directly but thought I'd follow up here too. I do apologize for the initial delay, we've had a large influx of customers and are working through account reviews as quickly as possible. Our goal here is to provide onboarding guidance based on your particular situation and protect your deliverability. We also have to protect our overall deliverability as an email service provider and I understand an extra hurdle at the beginning can be frustrating but I hope you can appreciate the effort we then put in to protect you as a user of Seguno.
I realize you've uninstalled now but we'd certainly like to have you give us a try. I'd be happy to give you an extended trial as well as a thank you for the opportunity to improve your experience. Please let me know. Regardless, we certainly wish you all the best going forward! Thanks.
ABSOLUTELY NO - STAY AWAY. They have no customer support. They claim to email you which they don't. There is NO phone number at all. They claim to have chat and it's not working ever. There is no onboarding call or help. There transfer install instructions are wrong and outdated which my developers caught and proved to them. We were only emailed 4 days after initial email and then never responded too.
I presume most of these five star reviews are faked because during research they have no companies or sites that are legit. Anyone with a large email list like myself get's no on-boarding or phone support on how to handle this.
I am a real person with real experience and can be contacted anytime if you want to hear the truth.
This review is 1000% accurate and there reply is FALSE. I had to re-install the app to leave a review. I deleted this app before leaving a review and then found out you can't review if deleted.
So to be 1000% accurate I used the app and received NO support and was promised by Brian in email they would call me at my number. I received NOT one call from them.
They emailed me and said "Yes, you are correct. The on-boarding instructions we have posted are incorrect." I then replied that I was willing to speak with them on the phone to do on-boarding and I was promised help. I NEVER received any help.
I have 250K email contacts and a major business. I am not nor would I recommend anyone use a company that you can't have direct phone support.
I have switched to Klaviyo and they called me up right away and quoted me and told me everything I need to know. They then gave me an on-boarding specialist who calls me every week to walk me through all the setup features and best practices. They fully integrate with Shopify and HAVE true support for there customers.
I don't appreciate Seguno sending me threatening emails and publicly calling me a liar. This is poor business practices and you should be ashamed that you have to post this. Go look at there other reviews. I am NOT the only person with issues. I'm just the one who addresses it with 100% FACTS!
Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away!
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Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.
This looked like a promising service, especially with Shopify and MailChimp parting ways, but their lack of response has meant we will be uninstalling this app. We are in the market on making money not sitting around waiting for someone to approve an app we will be paying for. This level of service is a joke, and Shopify should be ashamed of themselves for recommending this service. Heres hoping that Shopify comes to their senses and allows MailChimp to continue as they might lose more customers if they are going to recommend sub-par services like this one.
We've already messaged you after completing your account review so we're thrilled to welcome you to Seguno. We are working around the clock to help everyone and very much care about our users. We also have to protect our deliverability as an email service provider so our account review process is to help ensure our customers are not going to damage that reputation. I understand an extra hurdle at the beginning can be frustrating but I hope you can appreciate the effort we put in to now protect you as a user of Seguno. Please reach back out if there's anything else we can do to help with your migration. Thanks! - Chris
Sent first email checked my links and everything. Email sent and all the links where 404 once landed in my customers in box. Not happy about this app at all!
Hi again. We spoke directly immediately after this happened but thought I'd add some information here. This was due to your Shopify storefront not being accessible due to some temporary Shopify downtime, it was not related to our app. We'd still love to have you give us another try if you're interested, just reach back out and I'll be sure to give you an extended trial. Regardless, we certainly wish you all the best!
I have 42 people who have signed up on my mailing list but Seguno will only email 9, back to MailChimp I go
Thank you for trying Seguno. Our Spam Protect feature is there to help remove invalid and spambot emails that will damage your deliverability. I understand it can be shocking if a large number gets cleaned but spambots are an unfortunate reality. I'm happy to discuss this further if you'd like to reach out.
We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re also happy to help do that for you if you contact our support team.
Lastly, since we want to help you be successful regardless, we'd be happy to offer you a very long free trial of our other app, Mailchimp Connect, to handle the integration between Shopify and Mailchimp. Just reach out to support and we'll hook you up. Thanks again for trying Seguno, we wish you all the best.
Seguno is sloppy and not user-friendly. I've been trying to switch from Mailchimp to Seguno for the past few hours, even got on the phone with Shopify and they can't even help me figure out the simplest of requests. One of the things I loved about Mailchimp and Shopify is how easy it is to use for us non-experts. Seguno has none of that. And Seguno has no live chat or phone support so the best I could do is send an email. Firstly, they have one long 15 min video with instructions as opposed to a few topic-related help videos so users can choose which one to watch to get the help they need. This means I had to try to skip through the video to get the info I needed and still didn't get it. Secondly, their backend is sloppy and not clear. I'm still trying to find the place to add an option for joining my newsletter to my home page. Hours later, I still can't find it. I found a newsletter page but no way to link it to my website. One of the things I love about Shopify is how quickly one can change and build things. No more with Seguno. I'm giving it a day for Seguno to help or I would need to try another provider.
Hi there. I had tried contacting you directly a handful of times immediately after this and the weeks following but never heard from you. I am very sorry you had a bad experience. Thanks for sticking with us though, it's great you're still using us for certain things and I hope your experience has turned around some. If you're interested in hands-on help to take advantage of more of what Seguno has to offer, I'm happy to schedule a call to walk through everything with you. Thanks again.
Why am I being charged?? Immediately deleted after adding! !!
Why am I being charged?? Immediately deleted after adding! !!
Apologies for any confusion but you have not been charged. You uninstalled during the free trial period so there's nothing to worry about. Our records confirm this but I sent you an email requesting more information to better understand your concerns, please get back to us as soon as possible. Thank you.