Seguno Email Marketing

Hey Jonny - I sent you a few emails yesterday with some ideas that we could help with. I know we have a bit of a time difference but let me know if you didn’t see them, or you can email me directly at brian@seguno.com. Hope to hear back!

Bonjour à nouveau. Nous sommes sincèrement désolés de ne pas avoir pu vous apporter une solution immédiatement. Nous avons effectué plusieurs suivis pour vous aider à configurer votre système d'automatisation, et nous sommes convaincus que le problème peut être résolu rapidement. Comme mentionné dans nos précédentes réponses, nous serions ravis de vous apporter notre assistance afin que vous puissiez commencer à envoyer des notifications de réapprovisionnement dès maintenant.

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Hello again. We're sincerely sorry that we were unable to provide you with a resolution right away. We've followed up multiple times to help you get your automation configured, which we're confident is a quick fix. As mentioned in our responses, we'd be glad to provide support so that you can start sending back-in-stock notifications right away.

Hi, we're happy to resolve the billing confusion for you! We've been trying to get in touch but haven't heard back. It looks like you activated your subscription through Shopify, but we can review the charges together for a fair resolution. Please respond to our emails from support@seguno.com or reach out directly so we can get this taken care of quickly :) Hope to hear back soon! - Brian

Hello again. Last month, we fully refunded you for the two months you paid to use the app. Our reviews app automatically removes reviews left for the same product by the same customer, but allows customers to leave reviews for as many different products as they purchase. However, we never want merchants to pay for services that don't work for them. We thank you for your feedback and hope that we've shown we're committed to making things right.

Hi there - we’re so sorry to see this feedback! Seguno doesn’t actually leave any code on your storefront, but we’d love to help you get this sorted out! We hate littering, and don’t mind pitching in to clean up. We’ve reached out directly through email, or feel free to reach us at support@seguno.com! We’re always happy to help, and hope to hear from you soon!

Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have!

I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris

Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email help@seguno.com, and we’ll find a good way forward together!

To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :)

I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris

I'm so glad you found the app easy to use! And it looks like you had very good engagement with above-average open and click rates for the 3 newsletters you sent. It doesn't look like you tried any of our automations though.

I'm sorry to hear you didn't get many sales from the emails. Email marketing tends to have the highest ROI of any marketing channel but, like all marketing, it depends on how you use it. How much email marketing were you doing before Seguno? The most important traits of a successful email program are consistency and relevancy, making sure you're sending content your subscribers are interested in and doing so on a regular basis.

I wasn't quite sure what you meant about us logging a sale based on your customer's name, could you please expand on that? We do not handle the reporting of sales converted from our emails, Shopify does that. If someone clicks a link in the email and then goes on to make a purchase, Shopify attributes that to the email. Either way, it sounds like you got a couple of sales at least so that's great. I think with some continued use and with time for the automations to help, I suspect you'll be able to generate even more sales.

We've tried to email you a couple of times but haven't heard back. We'd love to extend your trial and see if we can help get you up and running and generating more revenue through email marketing. Are you interested? Please let us know. Regardless, we certainly wish you all the best and appreciate you trying Seguno.

Hi there. I'm very sorry you had a poor experience. I just sent you another email and included my reply from last week so please contact support again if you cannot find it. The reason for getting flagged was mentioned but I sincerely apologize for any mix-up and hope we can turn things around for you. I look forward to hearing back from you.

Hi again. I contacted you directly but thought I'd try here too. I do apologize for the poor experience. We hadn't heard back from you on a few items from our previous correspondence but definitely want to help you get going. Would you like to come back and finish the process? I had already mentioned extending your trial from 10 to 30 days but can do 60 to help make up for this.

We'd also be happy to give you a long free trial with our Mail Connect app if you'd prefer to use Mailchimp instead. Please let me know. Thanks for your consideration and the opportunity to improve your experience.