Seguno Email Marketing , 리뷰 1,050개
While I love using this app the recent price increase was so dramatic it made me have to change apps. I cannot afford a $15.00 per month increase, when similar apps run for 15.00 per month.
Hi there - Thanks for the review. I'm glad to hear you love using the app, and we'd love to have you stick around... I meant it when I said that I wanted people to contact us if this increase would be too difficult to swallow so we could work something out. I understand that affordability is a concern, and emailed you a proposal to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. Thanks for choosing Seguno! - Chris
I really like this email service however their new pricing structure doesn't work for me. I left three stars for how well it works. If the pricing hadn't increased from $10 to $35 it would be five stars.
Hi there - Thanks for the review. I'm glad to hear you really like Seguno, and we'd love to have you stick around... I meant it when I said that I wanted people to contact us if this increase would be too difficult to swallow so we could work something out. I understand that affordability is a concern, and emailed you a proposal to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. Thanks for choosing Seguno! - Chris
Customer service is responsive but this app is only good for specific holiday mailers. Not good for generally sending newsletters to customers. Very limited templates and they are pricey.
Hi there - Thanks for the review. I'd love to better understand your feedback and then walk you through the platform. Seguno is built to manage your entire email program, including all newsletters and automations. If you're willing to give us another shot, I'd be happy to hop on a Zoom with you and provide some hands-on assistance to get you up and running successfully. Please reply to firstname.lastname@example.org, and we'll get that scheduled. Thanks again!
Although I find the templates easy enough, I find the integration with Shopify unclear and clumsy. I initially moved my abandoned cart emails from Shopify to Seguno but then discovered it only sent under certain parameters that were not user based.
Hi there, thanks very much for your honest feedback, we really appreciate it! If there's anything you would like assistance with, please don't hesitate to reach out to our support team as they'd be happy to help :) We do plan on making some changes to the types of customers you can reach with the abandoned cart email, so please stay tuned!
This app is fine for a basic newsletter and auto-emails, however customization of language is limited, and there is no auto-email requesting reviews from purchasers. If this email template was available and some language customization was expanded, I would have rated this app higher.
Thank you for your review! We really appreciate you using Seguno. You can definitely translate every bit of text for your emails, sorry if that wasn't easy to find. There's a shortcut button in the bottom-left corner of the Content page and Edit Language is also available within the Actions menu in the bottom-left corner within the editor. The word "unsubscribe" is special though so you just have to ask Support to change it for you. I'll reach out to ask what you'd like... As for review requests, it's definitely on our roadmap. For the time being, I'd recommend including a more generic ask as part of the two post-purchase automations... Please let us know if there's anything else. Thanks again! :)
Honestly, I love this app and am a paying subscriber but would appreciate more customization triggers in automation and also more of a drag and drop customization for newletters similar to the way mailchimp does it
Thanks for your review! I'm glad to hear you're enjoying the experience so far. We are working on some custom automation triggers so stay tuned for that. As for the editor, we've taken a slightly different approach than Mailchimp but I'd love to hear more about what you're interested in as we continue to evolve it and add more content. I'll reach out separately. Thanks again!
I like this app for the Shopify integration. So far it is working well, but we're still testing it out. Will update soon.
Hi there, thanks so much for giving Seguno a try! If you have any questions as you're testing the app out, please let us know through Support - we're here to help :) Also keep an eye out for our Intro webinar and an upcoming special on our latest improvement with Automation Series!
I switched from Mailchimp to Seguno, the app doesn't work dreadful but I think there is a lot of room for improvement going on.
At first the content editor seems quite limited, for example I can't change text color or save content blocks for later on.
At second the automizations are very, very limited: you can't make one yourself in any way and you can't change conditions or settings for when to send the email. Please improve this.
At last the way it is in your shopify admin is quite nice but not anywhere near game changing.
It does work simple enough for anyone to use...
I hope things can be improved in this app.
Thanks for the review! We really appreciate your feedback and will definitely be adding the features you're interested in. You can change your theme's font color and most of the automations do provide a setting for timing so please reach out to support right inside the app and we can help you. Thanks again!
i would have given this 5 stars for sure! The concept is simple and great to have everything within Shopify. The UI is very simple and similar to Shopifys own. However i'm seeing that their "Spam Protect" feature is extremely aggressive, cutting my subscriber list down more than 85%!!!!!
I started cross-checking some of the emails marked under the "Spam" with a web based email validator and they came back "OK". 85% is way too high, I think this Spam filter needs to have the option to be turned off until they are able to refine their filtering method better. I'm hard pressed to keep this great app because of this! Considering uninstalling it until i can find a workaround, what a shame because I really like it. I had my hopes very high until I discovered this. I reached out to the company I hope they have a workaround. I'm eager to give this app an updated 5 star review!
We've spoken separately and I hope you're doing well. Please reach back out if you'd like to chat more but I thought I'd add my reply here to share some knowledge.
We really appreciate you trying our app and the kind words in your review. I completely understand where you're coming from, it can be shocking if a large percentage of your list gets cleaned. Please allow me to explain a bit more. Someone who subscribes themselves is likely to unsubscribe if they decide they no longer want your emails, you're right. The big problem here, however, are legitimate emails that get subscribed by spambots. When those people receive an email they didn't sign up for, they simply mark it as spam and that can ruin your sender reputation. A bad reputation with inbox providers means more emails go to the spam folder, which means less people see it and less revenue is generated. And the acceptable threshold for spam complaints is 1 per 1,000 emails sent so even getting 1 at your size starts you down a bad path.
There's more detail in our help article if you haven't seen it: What is Spam Protect? We didn't build Spam Protect initially, we built it in response to the crazy amount of spam complaints we saw being generated by smaller shops like yourself that were not doing anything wrong. We built it to defend against spambots. I'm not saying it's perfect and never wrong but we address those rare cases with customers directly as we continue to evolve the system. I know you mentioned using some online tests to check if they were OK but, unfortunately, those services are not helpful in this scenario for a number of reasons. First, any free email (like Gmail, Yahoo, etc) will always return OK because these services are primarily just checking if a mailbox exists there and the free inbox providers always say yes no matter what. Plus, as I mentioned, spambots use legitimate emails and one of the main reasons spambots exist is to hide other bad behavior. For example, someone may be trying to get into your bank account and they want to hide the email alert your bank sends about suspicious behavior amongst thousands of unsolicited emails that flood your inbox. Out of curiosity, which online service did you try? Most are more geared toward reducing bounces, not spam. Cleantalk.org is a better one to check for spam/compromised emails but no service is 100% accurate.
If you have any specific emails you want us to look into further, we certainly can. And if you have a specific email of someone you know personally or they reached out asking about not getting your emails then we can mark them as safe for your account. If you want to keep using Seguno though, and we really hope you do, then keeping Spam Protect active is required. If you decide Seguno is not for you then you can always export a CSV of those that were cleaned if you decide to resubscribe them in whatever app you migrate to or we're happy to resubscribe them for you too.
Phew, that was a lot of text so thanks for reading if you made it this far. And I can keep talking about this topic if you'd like to discuss it further, just let me know. We really try to help merchants be better senders without having to worry about all the complexities that go into that. I'm thrilled you like the experience and I really hope you choose to stick with us.
All around good. They dont have simple triggers like, "if people buy from this collection...send x email", "if people buy this product send automation y". Its all with tagging the customer so it taaaaaaaaaaaaaakes forever to accomplish something.
Hello there, thanks very much for your honest feedback! We do hope to introduce more customized automations in the near future, so please stay tuned for that :)