Seguno Email Marketing
Oppfyller Shopifys høyeste kvalitetsstandarder for hastighet, brukervennlighet og forhandlerverdi
Omtaler (1 171)
Raffiner
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Etter vurdering
Very bad due to an application being required which they don't process or haven't for us, numerous emails sent to check on status and no form of response. App seems promising, support is shambolic.
Hi there. I sent you a message directly with some extra context for your specific account but thought I'd reply here too. I am incredibly sorry for the experience you had with Seguno. It is not representative of how we service our customers and I apologize for this.
The purpose of our account review is to provide onboarding guidance based on your particular situation and ensure our customers are adhering to permission marketing laws and practicing good list hygiene in an effort to protect their deliverability. For some of the reasons I mentioned to you, your review did get caught up a bit. That does not excuse the slow response to the one message you sent us, however, and I take responsibility for that.
While Seguno may not be a good fit for you at this time, we'd still like to help you and make up for this. How would you like to continue using Mailchimp instead of having to migrate to a new platform at all? I would like to offer you a 6-month free trial of our other app, Mailchimp Connect, which allows you to continue using Mailchimp as you did previously. Please reach back out to support and I will provide you a special install link to get the extended trial.
Sincerely,
Chris
Seguno is easy to use and provides great support. They are rolling out more updates and templates and that's great. I love that they work within shopify, and are simple and easy to understand.
Hello there, thanks so much for taking the time to write a review, it really means a lot to us! We're so happy to hear that you're loving Seguno so far, if you ever have questions please feel free to reach out to support :)
So far so good! The app is so helpful for beginners and the customer service is super great. i had customer support specialist Christina today and she was extremely helpful and patient with me as I fix my email newsletter. She offered many resources and tips that I can use to improve my email marketing and even had a similar sense of humor (that goes a long way, business can get boring you know)
Hello there, thanks so much for leaving us such a wonderful review, we really appreciate it! We're so glad to hear you're happy with Seguno so far and it's our pleasure to provide you with helpful support. That's what we are here for! Never hesitate to reach out if you need anything :)
-Christina
As a startup, email marketing is new (and scary) to us, we tried so many platforms and we can tell Seguno is what we feel is best built and structured.
The interface is easy to use and navigate
The drag and drop email composer is the best we tried so far.
Templates are nice
Pricing is fair.
We hope we can see email collection pop up, and replicate the website font.
Overall, very satisfied as a new user, yet to launch our first campaign so fingers crossed.
Hello there, thanks so much for taking the time to leave us an insightful review, it really means a lot to us! We're happy to hear that you've found the app easy to use so far, please stay tuned as we are planning on building a pop-up form very soon. We sent you an email with some suggestions for alternatives in the meantime :)
I needed a way to send unique discount codes to a segment of our customer list. Spent significant time messing around with Shopify automations and Zapier, and none of that worked. Seguno did the trick
Hi there, thanks so much for your review, we really appreciate you taking the time to leave us one :) We're happy to hear that you are liking Seguno so far, if you ever need assistance please reach out to support!
I was a bit stressed about my email marketing tasks as I got ready to launch my store, but I stumbled upon this easy to use APP that performs much like theme editor in Shopify. With the built in templates and guides, I was able to setup all of my automation emails and my 1st newsletters. I'm so thankful that I didn't have to do this from scratch. And best of all, it's FREE! As a small business owner starting out, I really appreciate this.
the customer service is great so far, have not used the app yet. thank you thank you are we at 100 yet?
Hi there, thanks so much for your kind words, we truly appreciate it! I'll pass along your compliments to our support team and if you ever have more questions, you know where to find us :)
Wow, it was so easy and anyone, I really mean anyone can create email marketing newsletters and send to the customers. I just did and it was so wonderful experience.
Glad you've been able to learn the app with ease! Thanks for the review.
I decided to download Seguno after MailChimp stoped working with Shopify in may. I am now incredible happy that MailChimp is no longer integrated with Shopify, so that I had to find new options! Seguno is so incredible intuitive and time saving for my small business. I can now create and handle all my emails inn the Shopify app (or online directly in Shopify). I also want to thank you for including the option to customise the language very easily, my shop is located in Norway and it can be difficult finding apps that work perfectly with the local language.
They do a lot of questions just to install an app! And also 3 days of waiting for a response.
Thanks but I just got uninstalled the app and installed another one.
Hi again. I already contacted you directly but thought I'd follow up here too. I do apologize for the initial delay, we've had a large influx of customers and are working through account reviews as quickly as possible. Our goal here is to provide onboarding guidance based on your particular situation and protect your deliverability. We also have to protect our overall deliverability as an email service provider and I understand an extra hurdle at the beginning can be frustrating but I hope you can appreciate the effort we then put in to protect you as a user of Seguno.
I realize you've uninstalled now but we'd certainly like to have you give us a try. I'd be happy to give you an extended trial as well as a thank you for the opportunity to improve your experience. Please let me know. Regardless, we certainly wish you all the best going forward! Thanks.