Seguno Email Marketing
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We were looking for an App that is easy to use, looks professional, and syncs with our website. Seguno: Email Marketing App does all of it and more. These guys are amazing; respond literally within minutes which is totally unheard of. Chris, is a professional with a caring and customer focused attitude. We've just started using this APP but love watching the feedback and response to our customer communication. Highly recommend it.
We also use the Seguno Dynamic Banner and LOVE it.
I just started using the app and so far all is Great! I have already made my first Welcome Newsletter and it looks Great and it was easy.
I would recommend Seguno Email app to anyone who wants Email Marketing made easy.
Thanks so much for your recommendation and feedback, we're so glad to hear you're enjoying the app so far :) Best of luck with sales!
This app is worthless it deletes customer information and removes customers from marketing lists when using the spam protect email feature. I have lost the ability to email over 100 customers due to this app. It deserves less than 1 star.
Thank you for trying Seguno. Our Spam Protect feature, which tells you how many emails it will clean before you choose to activate it, is there to help remove invalid and spambot emails that will damage your deliverability. I understand it can be shocking if a large number gets cleaned but spambots are an unfortunate reality. I looked into your account specifically and am very confident each cleaned email was added by a spambot. I'm happy to discuss this further if you'd like to reach out.
We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re also happy to help do that for you if you contact our support team. Thanks again for trying Seguno, we wish you all the best.
For a small business starting out Seguno is cost effective to do automations and email campaigns. User friendly to create. Integrates perfectly with Shopify.
Thanks for the review! We really appreciate you using Seguno and are happy it's a great fit for your business. Please let us know if there's ever anything we can do to help.
User Friendly and simple to create Newsletters. We have learned a lot and the app works quickly and effectively. Would definitely recommend.
Hi there, thanks so much for your review, we really appreciate you taking the time to leave us one :) We're happy to hear that you are liking Seguno so far, if you ever need assistance please reach out to support!
ABSOLUTELY NO - STAY AWAY. They have no customer support. They claim to email you which they don't. There is NO phone number at all. They claim to have chat and it's not working ever. There is no onboarding call or help. There transfer install instructions are wrong and outdated which my developers caught and proved to them. We were only emailed 4 days after initial email and then never responded too.
I presume most of these five star reviews are faked because during research they have no companies or sites that are legit. Anyone with a large email list like myself get's no on-boarding or phone support on how to handle this.
I am a real person with real experience and can be contacted anytime if you want to hear the truth.
This review is 1000% accurate and there reply is FALSE. I had to re-install the app to leave a review. I deleted this app before leaving a review and then found out you can't review if deleted.
So to be 1000% accurate I used the app and received NO support and was promised by Brian in email they would call me at my number. I received NOT one call from them.
They emailed me and said "Yes, you are correct. The on-boarding instructions we have posted are incorrect." I then replied that I was willing to speak with them on the phone to do on-boarding and I was promised help. I NEVER received any help.
I have 250K email contacts and a major business. I am not nor would I recommend anyone use a company that you can't have direct phone support.
I have switched to Klaviyo and they called me up right away and quoted me and told me everything I need to know. They then gave me an on-boarding specialist who calls me every week to walk me through all the setup features and best practices. They fully integrate with Shopify and HAVE true support for there customers.
I don't appreciate Seguno sending me threatening emails and publicly calling me a liar. This is poor business practices and you should be ashamed that you have to post this. Go look at there other reviews. I am NOT the only person with issues. I'm just the one who addresses it with 100% FACTS!
Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away!
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Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.
Very bad due to an application being required which they don't process or haven't for us, numerous emails sent to check on status and no form of response. App seems promising, support is shambolic.
Hi there. I sent you a message directly with some extra context for your specific account but thought I'd reply here too. I am incredibly sorry for the experience you had with Seguno. It is not representative of how we service our customers and I apologize for this.
The purpose of our account review is to provide onboarding guidance based on your particular situation and ensure our customers are adhering to permission marketing laws and practicing good list hygiene in an effort to protect their deliverability. For some of the reasons I mentioned to you, your review did get caught up a bit. That does not excuse the slow response to the one message you sent us, however, and I take responsibility for that.
While Seguno may not be a good fit for you at this time, we'd still like to help you and make up for this. How would you like to continue using Mailchimp instead of having to migrate to a new platform at all? I would like to offer you a 6-month free trial of our other app, Mailchimp Connect, which allows you to continue using Mailchimp as you did previously. Please reach back out to support and I will provide you a special install link to get the extended trial.
Sincerely,
Chris
This app is so convenient. Since it's integrated into my Shopify store, it's so easy to use. It's very similar to working with my store theme.
Convenient is what we like to hear! Thanks for the review. :)
This is super easy to use! Much prefer this over others that I have used. I would definitely recommend.
Hi there, thank you so much for your recommendation and kind words, we really appreciate it! We're happy to hear you've found the app helpful and easy so far, please let us know if there's anything we can do to make it even better for you :)
It's an excellent choice App for entry-level email marketing and automation.
I'll be subscribing to the premium version.
Thanks a milli guys.
-Matty T.
Thanks very much for your review, we really appreciate you taking the time to leave us one :) Let us know if you need assistance with anything or if you have questions about the upgraded plan!