Seguno Email Marketing

Hi again. We spoke directly immediately after this happened but thought I'd add some information here. This was due to your Shopify storefront not being accessible due to some temporary Shopify downtime, it was not related to our app. We'd still love to have you give us another try if you're interested, just reach back out and I'll be sure to give you an extended trial. Regardless, we certainly wish you all the best!

Hello there, thanks so much for taking the time to leave us 5-stars, it really means a lot to us! We're so happy to hear that you're loving Seguno on both of your shops :)

Hi there, thanks so much for taking the time to leave us feedback, it really means a lot to us! We're so glad to hear that Seguno has helped you get your first shop up and going, here's to many more :)

Thank you so much for the review - we're glad to hear you're enjoying the app! We have a feature available for this automation need, and I just reached out directly and would love to connect and help! You should see an email in your inbox shortly :) Looking forward to connecting, and thanks again for the review! - Brian, Seguno

Thank you for trying Seguno. Our Spam Protect feature is there to help remove invalid and spambot emails that will damage your deliverability. I understand it can be shocking if a large number gets cleaned but spambots are an unfortunate reality. I'm happy to discuss this further if you'd like to reach out.

We do tag every customer in Shopify that gets cleaned so if you’d like to resubscribe them to use with a different app then you certainly can. We’re also happy to help do that for you if you contact our support team.

Lastly, since we want to help you be successful regardless, we'd be happy to offer you a very long free trial of our other app, Mailchimp Connect, to handle the integration between Shopify and Mailchimp. Just reach out to support and we'll hook you up. Thanks again for trying Seguno, we wish you all the best.

Hi there! We're sorry for the confusion the email caused, and we've reached out directly to clarify! Since you had just started your 10-day free trial, the email was to provide more details and let you know what the billing rate would be if you chose to pay for service after the trial. We never begin billing without your explicit approval through the app, and we've confirmed in our logs that there is no pending charge for your account. Please let us know if you'd like to continue with your free trial, and we'll be more than happy to help reset it for you :) Again, our apologies for the confusion!

Apologies for any confusion but you have not been charged. You uninstalled during the free trial period so there's nothing to worry about. Our records confirm this but I sent you an email requesting more information to better understand your concerns, please get back to us as soon as possible. Thank you.

We're so glad to hear the transition was easy for you! Thanks for the review.