Seguno Email Marketing
Atende aos nossos mais altos padrões de desempenho, design e integração. Saiba mais Abre em nova janela
Avaliações (691)
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I'm copying and pasting another review, since I couldn't have said it better myself:
"Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store."
I wish I could justify $35 for Seguno, but I cannot. Bye Seguno!
Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email help@seguno.com, and we’ll find a good way forward together!
To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :)
I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris
This app has been charge me $35 over 6 months, i downloaded once to try it, it said is free if you have less than 250 subscriptions, I have less than this. This app is not like others, this app didn’t notice me that they wil charge me for nothing.
Hi, we're happy to resolve the billing confusion for you! We've been trying to get in touch but haven't heard back. It looks like you activated your subscription through Shopify, but we can review the charges together for a fair resolution. Please respond to our emails from support@seguno.com or reach out directly so we can get this taken care of quickly :) Hope to hear back soon! - Brian
The templates kinda suck. Have been no new ones for ages.
Looks bland, doesn't match my stores theme. The builder is not good.
No replies for support. Increase in prices. One star buds.
Hey Jonny - I sent you a few emails yesterday with some ideas that we could help with. I know we have a bit of a time difference but let me know if you didn’t see them, or you can email me directly at brian@seguno.com. Hope to hear back!
Horrible app!!!! Left tons of code after deleting the app, that I can't get rid of
Hi there, we’re sorry to hear about your experience. Based on how Seguno integrates with Shopify, uninstalling the app doesn’t leave storefront code behind. That said, we’d genuinely like to investigate what you found and help identify where it’s coming from, even if it turns out to be unrelated to Seguno. We’ve reached out several times by email because we’d love the opportunity to help resolve it. If you see this, please contact us at support@seguno.com and we’ll be happy to work through it with you.
Too expensive, poor support and paying for features that I can get for free on Shopify. Plus they do not upload more than 1 review per customer email address so I lost 2/3 of my reviews because of repeat customer reviews. Not happy. going back to my old review app judgeme and will do my own emailing and newsletters for free with Shopify mail. Plus the setup was a real time waster, not sure what they do, they only tell you what to do, not a lot of doing it for you and follow up support. Have wasted a few weeks setting it up only to delete it now....live and learn, this is the 2nd time I've add then deleted Segundo. You think I'd have learnt the first time. I guess their marketing pulls you in...
Hello again. Last month, we fully refunded you for the two months you paid to use the app. Our reviews app automatically removes reviews left for the same product by the same customer, but allows customers to leave reviews for as many different products as they purchase. However, we never want merchants to pay for services that don't work for them. We thank you for your feedback and hope that we've shown we're committed to making things right.
Je suis extrêmement déçue par le service client de Seguno.
Cela fait maintenant 4 jours (week-end inclus) que j’attends une solution concrète pour pouvoir simplement démarrer avec l’application, qui m’affiche des messages d’erreur bloquants.
À ce jour, j’ai reçu une seule réponse, puis plus rien pendant plusieurs heures, sans suivi ni résolution. Quand on choisit un outil censé accompagner des professionnels, ce manque de réactivité est clairement problématique.
Impossible de commencer à utiliser le service dans ces conditions.
Je ne recommande absolument pas Seguno pour son service client.
Bonjour à nouveau. Nous sommes sincèrement désolés de ne pas avoir pu vous apporter une solution immédiatement. Nous avons effectué plusieurs suivis pour vous aider à configurer votre système d'automatisation, et nous sommes convaincus que le problème peut être résolu rapidement. Comme mentionné dans nos précédentes réponses, nous serions ravis de vous apporter notre assistance afin que vous puissiez commencer à envoyer des notifications de réapprovisionnement dès maintenant.
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Hello again. We're sincerely sorry that we were unable to provide you with a resolution right away. We've followed up multiple times to help you get your automation configured, which we're confident is a quick fix. As mentioned in our responses, we'd be glad to provide support so that you can start sending back-in-stock notifications right away.
I suspect there are a LOT 1 stars on their way. From $10 to35? 350%? I wish my store could increase products by this much. I would go bankrupt within a week.
Will be canceling after black Friday.
Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have!
I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris
ABSOLUTELY NO - STAY AWAY. They have no customer support. They claim to email you which they don't. There is NO phone number at all. They claim to have chat and it's not working ever. There is no onboarding call or help. There transfer install instructions are wrong and outdated which my developers caught and proved to them. We were only emailed 4 days after initial email and then never responded too.
I presume most of these five star reviews are faked because during research they have no companies or sites that are legit. Anyone with a large email list like myself get's no on-boarding or phone support on how to handle this.
I am a real person with real experience and can be contacted anytime if you want to hear the truth.
This review is 1000% accurate and there reply is FALSE. I had to re-install the app to leave a review. I deleted this app before leaving a review and then found out you can't review if deleted.
So to be 1000% accurate I used the app and received NO support and was promised by Brian in email they would call me at my number. I received NOT one call from them.
They emailed me and said "Yes, you are correct. The on-boarding instructions we have posted are incorrect." I then replied that I was willing to speak with them on the phone to do on-boarding and I was promised help. I NEVER received any help.
I have 250K email contacts and a major business. I am not nor would I recommend anyone use a company that you can't have direct phone support.
I have switched to Klaviyo and they called me up right away and quoted me and told me everything I need to know. They then gave me an on-boarding specialist who calls me every week to walk me through all the setup features and best practices. They fully integrate with Shopify and HAVE true support for there customers.
I don't appreciate Seguno sending me threatening emails and publicly calling me a liar. This is poor business practices and you should be ashamed that you have to post this. Go look at there other reviews. I am NOT the only person with issues. I'm just the one who addresses it with 100% FACTS!
Hi there. We've been trying to contact you for a while, so please reply or come back into Support, and we'll get you squared away!
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Separately, I wanted to address the false statements in this review. This review was submitted less than two days after installing our app, and we replied to their case within one business hour. Chat is available during business hours, and while we do not use the phone for general support, we're always happy to hop on a call/Zoom when needed. We also offer hands-on assistance for larger merchants. Our customer support team goes above and beyond and is loved by our users, as evidenced by our hard-earned reviews.
Não recomendo, usas uma vez mesmo sem saber como funciona de depois toca de cobrar para usar.
Olá. Peço desculpas por qualquer confusão sobre cobrança. Enviamos várias mensagens tentando entrar em contato com você para informá-lo de que você nunca foi cobrado. Quando seu teste gratuito expirou, você simplesmente perdeu o acesso ao aplicativo, mas nunca foi cobrado. Entre em contato com help@seguno.com para que possamos redefinir seu teste gratuito por mais 10 dias e responder a quaisquer outras perguntas que você possa ter.
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Hello there. I'm sorry for any confusion about billing. We have sent multiple messages trying to get in touch with you to inform you that you were never charged. When your free trial expired, you simply lost access to the app but were never billed. Please reach out to help@seguno.com so that we can reset your free trial for another 10-days and answer any further questions you may have.
too expensive spoke to a client and because her name is in the emails it logged her as a sale, not co ridiculous trying to even post this
I'm so glad you found the app easy to use! And it looks like you had very good engagement with above-average open and click rates for the 3 newsletters you sent. It doesn't look like you tried any of our automations though.
I'm sorry to hear you didn't get many sales from the emails. Email marketing tends to have the highest ROI of any marketing channel but, like all marketing, it depends on how you use it. How much email marketing were you doing before Seguno? The most important traits of a successful email program are consistency and relevancy, making sure you're sending content your subscribers are interested in and doing so on a regular basis.
I wasn't quite sure what you meant about us logging a sale based on your customer's name, could you please expand on that? We do not handle the reporting of sales converted from our emails, Shopify does that. If someone clicks a link in the email and then goes on to make a purchase, Shopify attributes that to the email. Either way, it sounds like you got a couple of sales at least so that's great. I think with some continued use and with time for the automations to help, I suspect you'll be able to generate even more sales.
We've tried to email you a couple of times but haven't heard back. We'd love to extend your trial and see if we can help get you up and running and generating more revenue through email marketing. Are you interested? Please let us know. Regardless, we certainly wish you all the best and appreciate you trying Seguno.
