Seguno Email Marketing
符合 Shopify 的最高品質標準，速度快、易於使用，對商家深具價值。
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This app has been charge me $35 over 6 months, i downloaded once to try it, it said is free if you have less than 250 subscriptions, I have less than this. This app is not like others, this app didn’t notice me that they wil charge me for nothing.
Hi, we're happy to resolve the billing confusion for you! We've been trying to get in touch but haven't heard back. It looks like you activated your subscription through Shopify, but we can review the charges together for a fair resolution. Please respond to our emails from support@seguno.com or reach out directly so we can get this taken care of quickly :) Hope to hear back soon! - Brian
Schlechter Kunden Support meldet sich nicht!
Não recomendo, usas uma vez mesmo sem saber como funciona de depois toca de cobrar para usar.
Olá. Peço desculpas por qualquer confusão sobre cobrança. Enviamos várias mensagens tentando entrar em contato com você para informá-lo de que você nunca foi cobrado. Quando seu teste gratuito expirou, você simplesmente perdeu o acesso ao aplicativo, mas nunca foi cobrado. Entre em contato com help@seguno.com para que possamos redefinir seu teste gratuito por mais 10 dias e responder a quaisquer outras perguntas que você possa ter.
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Hello there. I'm sorry for any confusion about billing. We have sent multiple messages trying to get in touch with you to inform you that you were never charged. When your free trial expired, you simply lost access to the app but were never billed. Please reach out to help@seguno.com so that we can reset your free trial for another 10-days and answer any further questions you may have.
I suspect there are a LOT 1 stars on their way. From $10 to35? 350%? I wish my store could increase products by this much. I would go bankrupt within a week.
Will be canceling after black Friday.
Thanks for the review. You had nearly a 100x ROI on your email marketing with Seguno. That’s incredible! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you would have!
I have emailed you to continue the conversation. Please get back to me, and I know we’ll find a good way forward together. We so appreciate you using Seguno over these last 4 years! - Chris
I'm copying and pasting another review, since I couldn't have said it better myself:
"Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store."
I wish I could justify $35 for Seguno, but I cannot. Bye Seguno!
Thanks for the review. I understand that affordability is a concern right now, and I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had before uninstalling, but Brian emailed you to continue the conversation. Please get back to us or email help@seguno.com, and we’ll find a good way forward together!
To help make sure you see the value in the new features, we’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love for us to help on the design side, too, to make your competitors jealous. :)
I look forward to hearing from you, as we’d love to have you back. I so appreciate you using Seguno over these last 4 years and wish you all the best! - Chris
Seguno has increased the price 3.5x out of nowhere and tried to automatically opt me in to this price change. There are no features being included for this new price that I find useful for my store, and I did not have an option to keep my current plan. While I have been relatively happy with seguno for the creation of marketing emails, their service is not nearly robust enough to justify this price. The templates are very basic. The features are minimal and I have always felt my marketing emails were not able to be nearly as professional looking as my competitors, no matter how much effort I put in. For $10, it is a decent enough service, but for $35 it is not, especially for a small store.
Thanks for the review. You’ve had nearly a 24x ROI on your email marketing with Seguno. That’s great! I understand that affordability is a concern right now, though. I meant it when I asked people to contact us if this increase would be too difficult to swallow so we could work something out. I wish you had, but I emailed you a proposal to continue the conversation. Please get back to me, and we’ll find a good way forward together!
On the pricing front, since you’re also paying for our Popups app, your new consolidated charge (with 2.5x the included subscribers) would be a $15 increase, not $25. Also, we cannot automatically opt you in as we bill through Shopify, and you have to accept any new charge. More importantly, to help make sure you see the value in the new features, I’d be happy to help set them up with you over Zoom and walk through how they can all drive more revenue for you. And I’d love to help on the design side, too, to make your competitors jealous. :)
I look forward to hearing from you and continuing to work together. I so appreciate you using Seguno over this last year! - Chris
I installed the application, paid the money and have been waiting for a day for the support service to approve it. Without this, the application does not work !!!! The support service does not answer for 24 hours !!! Maybe they'll react to this review or I'll uninstall the app now!
Thank you for your patience over the weekend - we apologize for the delay! Your account is now ready to start sending. We've reached out with some more details and recommendations and hope that we can turn your experience around quickly! - Brian
too expensive spoke to a client and because her name is in the emails it logged her as a sale, not co ridiculous trying to even post this
I'm so glad you found the app easy to use! And it looks like you had very good engagement with above-average open and click rates for the 3 newsletters you sent. It doesn't look like you tried any of our automations though.
I'm sorry to hear you didn't get many sales from the emails. Email marketing tends to have the highest ROI of any marketing channel but, like all marketing, it depends on how you use it. How much email marketing were you doing before Seguno? The most important traits of a successful email program are consistency and relevancy, making sure you're sending content your subscribers are interested in and doing so on a regular basis.
I wasn't quite sure what you meant about us logging a sale based on your customer's name, could you please expand on that? We do not handle the reporting of sales converted from our emails, Shopify does that. If someone clicks a link in the email and then goes on to make a purchase, Shopify attributes that to the email. Either way, it sounds like you got a couple of sales at least so that's great. I think with some continued use and with time for the automations to help, I suspect you'll be able to generate even more sales.
We've tried to email you a couple of times but haven't heard back. We'd love to extend your trial and see if we can help get you up and running and generating more revenue through email marketing. Are you interested? Please let us know. Regardless, we certainly wish you all the best and appreciate you trying Seguno.
I need your help in my store i hope you can help me...Iwant to promote my products and I can find customers...
Hello, thank you for your feedback. We just reached out to you over email, please let us know how we can help! Our support is always ready and willing to answer questions to help you get the most out of your Seguno experience. If you are interested in gaining email subscribers, you may want to download our free 'Dynamic Banner Suite' app that will allow customers to sign up for your newsletter by entering their email address while browsing your store. Thanks again and we look forward to hearing back from you :)
Very bad service. I used their service but account got flagged with no reason.
I tried to contact for many times but they simply don't reply.
Never use this App. It's a waist of time!
Hi there. I'm very sorry you had a poor experience. I just sent you another email and included my reply from last week so please contact support again if you cannot find it. The reason for getting flagged was mentioned but I sincerely apologize for any mix-up and hope we can turn things around for you. I look forward to hearing back from you.