Willdesk‑AI Chatbot, Live chat

fast response

10/12/23

Need help with some customization and Mariadel​ helped me with getting it fixed. Thanks again:)

Next Day Update 4/4/23

As a representative of Opulence Empórion, I am thrilled to share our exceptional experience with the Willdesk platform. Our customers' satisfaction is of utmost importance, and Willdesk has been instrumental in helping us achieve that goal.

We faced some challenges with our customers tracking their orders through our app, but Willdesk's team, particularly Nona and Mia, worked tirelessly to resolve these issues. Their commitment to understanding our unique needs and providing tailored solutions has been remarkable.

Thanks to Willdesk, our customer service quality has reached new heights. The platform's user-friendly interface and efficient tracking system have helped streamline our processes, allowing us to focus on what we do best - offering luxurious products to our discerning clientele.

The Willdesk team's exceptional support and dedication have not gone unnoticed, and we are proud to have them as our partner. We wholeheartedly recommend Willdesk to any business in search of a reliable and innovative order tracking solution.

Opulence Empórion looks forward to continuing our fruitful collaboration with Willdesk and further enhancing our customers' shopping experience.

4/3/2023
I recently contacted your customer support team for assistance with an issue concerning one of my customers who couldn't find their order number. I had the opportunity to speak with Nona, who was exceptionally helpful in providing me with a better understanding of the Willdesk system. Nona's professionalism and knowledge were truly commendable.

During our conversation, Nona mentioned that they would email me with the rest of the answers and steps to resolve the issue once they have looked into it further. I am writing this review to express my appreciation for the prompt and efficient support provided by Nona, and I am looking forward to receiving the additional information required to help my customer find their order number.

Your company's dedication to customer satisfaction is evident, and I am confident that this issue will be resolved soon. I will be eagerly awaiting Nona's follow-up email to help us address this matter.

Thank you for your exceptional service.

Reply fast and solve my questions.

The application is very useful in running a small shop. Customers have a very easy way to contact us.

This app is a great help for us. We have already activated it for several months and enjoy working with it. A small minus point is the slow page load, since the pages are not delivered from the same domain. Otherwise great. The support is also helpful and answers quickly. Thank you thank you thank you.

Great App! Amazing assistance & response time from CheRhee that helped me so quick! App is easy to use & a great addition to any e-commerce website.

The app is great, but the customer support is incredible. Pia was helpful in resolving the issues on-site. Great support team

We're so glad to have found this app. It has all features essential for a chat/help widget. The dashboard is easy to use, set up was fast, and the widget can be neatly positioned on desktop or mobile so that it doesn't interfere with the design. Customer support has been very responsive to any questions we had. Looking forward to the upcoming IG integration! Still working great 2 months into use.

I am rating the Free version.
for most this a superb version to get going with, if your maxing out the free version well thats a good thing to then go beyond. It only lacked one minor feature i was asked to do and would want myself.
i contacted support via there own chat tool got instant support and feedback on the item i was wishing for be added to the app. For now my request/inquiry was not possible/available but was good enough to send on to devs to consider, if support sees that , well thats a 5 star from me. Support understanding something so good and sending back to team is good to hear.

thank you Mariadel | Willdesk Support Team from the apps support team who helped our business with questions.

We've been using Willdesk for our FAQ section for quite some time now and we really are very satisfied. Also the chat function is helpful for our online shop.

I particularly want to mention the Willdesk support team. Not only are they always very friendly, they also make a great effort to solve any issue or question I have.