Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

November 10, 2023

Great customer service, I had a small issue but it was solved in just a few minutes.
Thanks Grace

Gentil Official
Australia
8 months using the app
Channelwill replied November 11, 2023

🌟 Thank you so much for your kind words! 🤗 We're thrilled to hear you had a positive experience with our customer service team. If you ever need assistance again, feel free to reach out. Thanks for choosing us! 🙌😊

Sophie|Willdesk Support Team🥰

July 12, 2022

Great Chat App! Best Customer Support ever! Molly is very kind and helpful. So glad to have Molly help me in configuring this app ^^

Aromadify
Indonesia
8 months using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

August 8, 2022

Great app & very quick help desk. Easy to use & install.
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XO Garden Accessories
Australia
7 months using the app
Channelwill replied August 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 5, 2023

Been trying out some different Chat Apps and I came across Willdesk. It had some handy some new features I wanted to try out such as order tracking.

I had a few initial questions and I jumped on the internal support Chat and Pia was so helpful at answering my questions and making sure I all my questions were answered. I look forward to using the App into the future.

SolarBox
Australia
7 months using the app
Channelwill replied March 5, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,
Pia | Willdesk Support

September 2, 2022

It's totally amazing , i am using for manage my shopify account. Specially there customer support is awesome.

HeavenRings
Bulgaria
7 months using the app
Channelwill replied September 2, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Nona|Willdesk

June 12, 2022

Diese App ist wirklich gut und das kostenlos. Sie hilft uns, unsere Kundenanfragen schneller zu lösen. Wir können die App nur weiter empfehlen. Der Kundenservice von der App hat unsere Anfragen sehr schnell beantwortet und sofort umgesetzt.

Most Beautiful Phone Cases
Germany
7 months using the app
Channelwill replied June 13, 2022

Vielen Dank, dass Sie Ihre wertvolle Bewertung auf unserer App hinterlassen haben! ! Ihre Unterstützung und Ihre Vorschläge werden immer die größte treibende Kraft für wiildesk sein, um voranzukommen! Im Namen aller Teammitglieder möchte ich Ihnen meinen aufrichtigen Dank aussprechen! !

Ich wünsche Ihnen ein erfolgreiches Geschäft und viel Geld!

Mit freundlichen Grüßen,
Ellyssa|Willdesk-Support

March 4, 2022

The app is great to create a help center and live chat. And also to give the customer the fastest way to the answers of your FAQ's. I hope social media integration follows soon. The best part.. it's free, even the pro plan (for up to 1000 conversations).

Antwark
Netherlands
7 months using the app
Channelwill replied March 18, 2022

Thank you for your approval! We'll try our best to integrate with the social media sooner. All the best, Esther

January 25, 2023

Mariadel's support from the Willdesk app was outstanding. Her attention to detail and prompt assistance made the experience seamless and enjoyable. Her dedication to ensuring customer satisfaction is truly commendable.

Zeno
Indonesia
7 months using the app
Channelwill replied January 27, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel |Willdesk Support

October 18, 2023

Great app for live chat and web form. Responsible customer support. Nova has been very helpful and solved my question in minutes!

abxylute
Hong Kong SAR
7 months using the app
Channelwill replied October 20, 2023

Thank you for the fantastic review! We're delighted to hear that you've had a great experience with our live chat and web form services. We're especially proud of our responsive customer support, and it's wonderful to know that Nona was able to assist you promptly and effectively. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

- Mariadel // Willdesk Customer Support

December 14, 2021

So far I love it ,compared to other apps which charge money and do not offer examples and really good support!

ashscottspot
United States
7 months using the app
Channelwill replied January 8, 2022

Hi there,

Thank you for your approval. We value your feedback and we will keep going to offer better service. If there is anything we can help with, please do not hesitate to contact us.
Thanks again for your support. Have a nice day!

Regards
Anne