Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

April 19, 2023

Great App
Nona helped me add the app to my phone so I won’t miss any messages.
Connecting with my customers is very important.

BettyliciousUK
United Kingdom
6 months using the app
Channelwill replied April 19, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona | Willdesk Support

July 4, 2022

Super application gratuite, service client réactif. Pleins d'option et facile d'utilisation. Je recommande

mypettypaws
France
6 months using the app
Channelwill replied July 4, 2022

Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment!! Nous serons toujours là pour vous servir!

Cordialement,
Molly|Assistance Willdesk

April 20, 2023

Mariadel​ is very kind and very helpful,it very nice to talk with her! :)
If you got any problem, you can find answer here!

MSI Spare Parts E-Shop
Netherlands
6 months using the app
Channelwill replied April 20, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel | Willdesk Support

September 8, 2022

Free and works amazingly. I love it. My store feels more equip and inviting for customers to find solutions to their problems.

Jasmine's Home & Co
United States
6 months using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

May 26, 2022

Support Team is Great! and was very helpful setting up and simple and easy to use app as well
cheers!

Carnage
Sri Lanka
6 months using the app
Channelwill replied May 27, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
kelly|Willdesk Support

February 8, 2023

Very happy with the app, user interface is really nice & easy to use. I had an ongoing issue also with my store so i spoke with a lovely lady called Nona via the live chat and she went above and beyond to resolve my issue. Great customer service!

Tiny Tot Halos 💫
United Kingdom
6 months using the app
Channelwill replied February 9, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

June 29, 2022

The best live chat app you can get, the best customer support that helps you with everything and everything is FREE

OnTheMove
Sweden
6 months using the app
Channelwill replied June 30, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

March 1, 2023

There are a few most options i wish it had with multiple store use but otherwise the app is great. It is easy to set up and configure and the customer support is fast and knowledgable.

NuGo Nutrition
United States
6 months using the app
Channelwill replied March 1, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

May 12, 2022

Great team support, very user friendly app. Works perfectly in french.
I will edit this review when my shop is online.

L'Art du Chanvre
France
6 months using the app
Channelwill replied May 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Nona|Willdesk Support

February 13, 2022

the Best chat app it is very easy to install and there re a lot of things you can do inside
you must istall it

thetrustcompanyeg
Greece
6 months using the app
Channelwill replied February 14, 2022

Hi there,

Thank you for your approval. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~

Regards
Esther