Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its exceptional customer support, user-friendly interface, and robust features. It's praised for its easy setup, customization options, and efficient customer interaction management. The app is reliable and works well on both web and mobile platforms. Merchants appreciate its ability to enhance sales and provide live support. The free version meets many merchants' needs, while the paid version offers excellent value. It supports multiple languages and has an intuitive interface.

April 2, 2023

Great app and customer service ! It helps a lot to be able to integrate multiple stores, it just lacks the integration of email from other services than GMAIL or Zoho!

Aphrodite's Secret
United Kingdom
4 months using the app
Channelwill replied April 2, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

January 22, 2023

Very recommended application, choose them ! there is no better than this application
The welcome was warm and friendly

FWI
Guadeloupe
4 months using the app
Channelwill replied January 27, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel |Willdesk Support

Edited March 22, 2023

We're so glad to have found this app. It has all features essential for a chat/help widget. The dashboard is easy to use, set up was fast, and the widget can be neatly positioned on desktop or mobile so that it doesn't interfere with the design. Customer support has been very responsive to any questions we had. Looking forward to the upcoming IG integration! Still working great 2 months into use.

Mandala Seeds Shop
Spain
4 months using the app
Channelwill replied November 28, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mariadel|Willdesk Support

June 2, 2022

the customer service helps out really good the app itself works really good easy to use best app on shopify!

ThePurePaws
Netherlands
4 months using the app
Channelwill replied June 13, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Best Regards,
Nona|Willdesk Support

September 11, 2022

Awesome app so far, really helpfull support as well ('Jade' is an awesome help). Really easy to use, and you can change the colours and design quite easily.

meyersleather
South Africa
4 months using the app
Channelwill replied September 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support

August 20, 2022

This free app is so easy to use and it integrates well with my store. The customisation options are many and filled with useful features. Jessa from the help team was a big help in answering my queries. Thanks team!

11 Trends
Singapore
4 months using the app
Channelwill replied August 20, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

September 9, 2022

Absolutely easy to use, great appearance. I have not experienced better customer service anywhere else, thank you Nona for assisting me so well. Overall, highly recommended!

MY CATS
Germany
4 months using the app
Channelwill replied September 9, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

July 3, 2022

Perfect to improve customer experience and get a little less customers support to manage everyday. You can set up differents languages and stuff. Great app !

Oduho
France
4 months using the app
Channelwill replied July 3, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to service!

Best Regards,
Molly|Willdesk Support

September 4, 2022

the customer service are unmatched, they are fast to reply and help a lot thank you so much! the actual app is very intuitive and easy to use!

StayyingAlive
United Kingdom
4 months using the app
Channelwill replied September 5, 2022

So glad to hear that you are satisfied with our customer service! Thank you so much for your feedback. Should you need any help, just let us know. We are always here to help.
Much appreciated, Jessa

September 8, 2022

This app is easy to set up and with good user experience, and is totally free, the support are very friendly as well

Kumiko
Canada
4 months using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support