Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

June 14, 2022

Awesome platform for providing live support to your customers. Easy to use. They have excellent customer service aslo. Ellie was so helpful and professional. Highly recommended app.

Brands Market Italia
United Arab Emirates
5 days using the app
Channelwill replied June 14, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, feel free to contact us on live chat and email.

Truly,
Willdesk Team

December 3, 2022

J'ai utilisé cette application pour mettre en place ma FAQ sur ma boutique en ligne, efficace et rapide

Healthy Meal
France
5 days using the app
Channelwill replied December 4, 2022

Merci de nous avoir donné un avis 5 étoiles. Nous sommes vraiment reconnaissants de sentir que nous vous avons bien servi. Nous apprécierons beaucoup votre soutien en nous recommandant à votre ami à propos de notre application, afin que nous puissions aider d'autres personnes. Si vous avez des questions, veuillez nous contacter à tout moment !! Nous serons toujours là pour vous servir !

Cordialement,
Mariadel|Assistance Willdesk

September 8, 2022

Great and app and great customer services from the team. They explained well and also offered some suggestions

buyinstor
South Africa
5 days using the app
Channelwill replied September 8, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

August 20, 2022

Love how this app consolidates multiple chat channels into one. Jessa from the help center did an excellent job in assisting me in getting everything setup as well as answering my questions! Excited to have y'all provide our websites live chat service!

CBDelivery CBD Delivery Delta 8 9 10 THCO HHC
United States
5 days using the app
Channelwill replied August 20, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jessa|Willdesk Support

February 15, 2023

Mia has helped me with everything since I joined WillDesk.
I would recommend you to use willdesk and talk to mia for help.
Thank you Mia for the help

SheapShop
Morocco
5 days using the app
Channelwill replied February 15, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.
Best Regards,
Mia | Willdesk Support

March 10, 2023

thank you for your wonderful speedy response and help Mariadel, you made it very easy for me to edit what i needed to do. thanks

J4K SPORTS
United Kingdom
4 days using the app
Channelwill replied March 10, 2023

We appreciate your kind words and the time you took to provide feedback. Customer service is our first priority, thus we are delighted that we fulfilled it! Your business makes our job rewarding. I sincerely appreciate it.

Best Regards,

Mariadel | Willdesk Support

July 5, 2022

Very helpful CS team and we really love the features of the app! Hope they can continue with all the great work and Kudos to the team!

Suu Balm®
Singapore
4 days using the app
Channelwill replied July 7, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 18, 2022

You're app is amazing. Also you're supporter named 'Nona' was most efficient and cooprative chat supporter I had in a long time. Shoutouts for her.
Also very simple and easy use! Rating it 10/10

Animalia's Petshop
United States
4 days using the app
Channelwill replied August 19, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Nona|Willdesk Support

August 6, 2022

Applicazione TOP, veloce e fluida, molto utile anche il fatto che posso recensire i tuoi clienti, veramente ottima.

Very God
Italy
4 days using the app
Channelwill replied August 8, 2022

Grazie per averci dato una recensione a 5 stelle. Siamo davvero grati di sentire che ti abbiamo servito bene. Apprezzeremo molto il tuo supporto consigliandoci al tuo amico in merito alla nostra app, in modo da poter diffondere aiuto ad altre persone. Se avete domande, vi preghiamo gentilmente di contattarci in qualsiasi momento!! Saremo sempre qui per te per servire!

Distinti saluti,
Molly|Supporto da scrivania

Edited July 15, 2022

WillDesk is an amazing product for your website, live chat for Facebook, emails, and more. It's really easy to use and can help you increase your conversions and ROI. Thanks for your help Molly!

Paisley Autocare
United Kingdom
4 days using the app
Channelwill replied July 18, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support