Reviews (782)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its scalability and diverse features, particularly the live chat function that boosts customer interaction. It's easy to use, integrates smoothly with Shopify, and offers responsive customer support. The app is cost-effective, with a free version that includes valuable features. Customization options and multilingual support cater to various business needs, while integrated FAQ sections enhance customer service efficiency.

October 21, 2023

Amazing customer support and great functionalities. Very happy with this app.

Wallpaper Store
Australia
3 days using the app
Channelwill replied October 26, 2023

🌟😊 Thank you for your amazing review! We're thrilled to hear that you've had a great experience with our customer support and that you find our app's functionalities to be top-notch. 😃 We're delighted to know you're very happy with the app! If you ever need assistance or have more feedback to share, please don't hesitate to get in touch. We're here to make your experience even more amazing! 🚀🤩🎉
Best Regards,
Nona| CW Willdesk Team💬

July 25, 2022

I use it in my shopify store, It's a very cool app for Live Chat, and Molly help me a lot, thanks :)

Tap-Best
China
3 days using the app
Channelwill replied July 25, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

March 18, 2022

Nice app, simple to use and does everything The support is great too, very quick, kind and efficient - Nona was great with my query!

Attractive Metal Designs
United Kingdom
3 days using the app
Channelwill replied March 21, 2022

Thank you for your approval! We will keep going to offer better service. Should you need any help, just let us know. We are always here to help. All the best, Esther

September 6, 2022

This app is very useful! It can save me a lot of time and help improve my work efficiency! The only regret is that the shape of the chat button cannot be changed.

Kanoeecare
China
3 days using the app
Channelwill replied September 6, 2022

Thank you for your 5-star rating. We are quite glad to know that we were able to provide you with excellent service. We would greatly appreciate it if you could tell a friend about our app so that we can help more individuals. Please contact us at any time if you have any questions!! We will always be available to assist you!
Best Regard,
Alannis|Willdesk

April 5, 2023

Mia is very good and helpful Mia is very good and helpfulMia is very good and helpfulMia is very good and helpful

animexprezz
United States
3 days using the app
Channelwill replied April 5, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Mia | Willdesk Support

February 8, 2022

super cool app i really like it! its easy to use and it was free to upgrade which was awesome. i really look forward to using it

Psych
United States
2 days using the app
Channelwill replied February 8, 2022

Hi there,

Thank you for your approval. Your support means a lot to us. And we will keep going to offer better service. If there is anything else we can help, please do not hesitate to contact us.
Thanks again for your support. Have a wonderful day~

Regards
Esther

March 23, 2023

Super helpful and responsive. Pia was a great customer service, representative. Will definitely use again!

Dingdongdimsum
United Kingdom
2 days using the app
Channelwill replied March 23, 2023

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Pia|Willdesk Support

August 13, 2022

When I used it today, I encountered some problems, I consulted their customer service staff Molly, and she immediately helped me solve the problem, thank her very much, and this app is very easy to use, it has helped my customers and me.

Lyou Store
China
2 days using the app
Channelwill replied August 15, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Molly|Willdesk Support

October 6, 2023

their customer service was great and responsive. Was very patient and answered all of my questions also help in fixing my store chatbox.

ShopBig
United States
2 days using the app
Channelwill replied October 7, 2023

I'm glad to hear that their customer service was able to provide you with a positive experience.💗💗 It's important for businesses to prioritize their customers and ensure that their needs are met. It sounds like they were able to do just that for you. Thank you for sharing your feedback!💝💗
-nona🤗💝

September 11, 2022

Amazing app with wonderful support. I think it is the best online chat system on the market with a lot of free options , Thank you .

GirlyDonna
United States
2 days using the app
Channelwill replied September 11, 2022

Thank you for giving us a 5-star review. We are really grateful to feel that we served you well. We will much appreciate your support by recommending us to your friend about our app, so we can spread help to other people. If you have any questions, please kindly contact us any time!! We will be always here for you to serve!

Best Regards,
Jade|Willdesk Support