Willdesk: Live Chat&AI Chatbot
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AI Kundeservice Automatisering | Øjeblikkelig løsning, 24/7 Omnikanal Support med AI Chatbots
Willdesk (Channelwill) automatisere e-handel support med AI (GPT-4): Håndter ordresporing, returneringer, annulleringer og adresseændringer. Kombiner email, live chat og sociale medier (Instagram/Messenger/WhatsApp) i ét system. Smart Workflow Builder sikrer automatisk kurvgenoprettelse, proaktive kundeprocesser og øjeblikkelige FAQ-svar. Direkte integration med Shopify + ParcelPanel/TrackingMore/Dropshipman/Loloyal. Tilpass HelpCenter, Widget og FAQ-branding.
- Brandet selvbetjeningswidget,Trackingmore API-integration,ingen ekstra sporingsa
- AI-agent: følelsesgenkendelse, produktanbefalinger, ordrehåndtering; spamfiltrer
- Samlet helpdesk til henvendelser fra sociale medier/chat/email
- Komplet kundeoversigt med integration til Klaviyo/Mailchimp/SMSBump
- Multibutiks-integration med skrifttype/FAQ/stil-tilpasning
- Populær hos butikker som din
- Hjemmehørende i USA
- Højdepunkter
- Fungerer sammen med de nyeste temaer
Sprog
Engelsk, Kinesisk (forenklet), Kinesisk (traditionelt), Fransk, Tysk, Portugisisk (Portugal), Portugisisk (Brasilien), Italiensk, Spansk, Japansk, Polsk, Dansk, Norsk (bokmål), Hollandsk, Tyrkisk, Finsk, Koreansk, Svensk, Tjekkisk, norsk, og Thai
Fungerer sammen med
- Betaling
- Shopify Flow
- Trackingmore,Parcel panel
- Gmail,Macrosoft 365
- Dropshipman,Loloyal loyalty
- Macrosoft 365, Gmail, Outlook
- Ecomsend pop up, Other email
- Zoho, Godady, SEO ANT, Klaviyo
Kategorier
Beskeder i realtid
Automatiske svar
Kanaler
Priser
Gratis
Gratis
- Ubegrænset antal agenter
- 1 butik
- 20 samtaler
- Live chat
- Kontaktformular
- Ordresporing
- E-mail- og social medie-integration
- Hjælpecenter: Ubegrænset FAQ
Start
$16.90 om måneden
eller $152.25 om året, og spar 25 %
$ 12 per yderligere 100 samtaler
- [Early Bird tilbud $10.14]
- 1 butik
- 100 samtaler
- Automatiseringsbot
- Tilpasset FAQ-domæne
- Mærk brugere og chat
- Begrænset gratis ordresporing
7-dages gratis prøveperiode
Professionel
$89.90 om måneden
eller $755.16 om året, og spar 30 %
$ 10 per yderligere 100 samtaler
- [Early Bird tilbud $89.94]
- Flere butikker
- 2000 samtaler
- Begrænset gratis ordresporing
- Tilpasset plan og mere
- Kundesucces-manager
7-dages gratis prøveperiode
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
Anmeldelser (388)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.
Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍
Thank you again!
Best Regards,
Sophie|Willdesk Support Team ✨
Support
Appsupport leveres af CWILL.
Ressourcer
Lanceret
22. februar 2021
Fremhævet i
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