Willdesk: Live Chat&AI Chatbot
- Priser
-
Gratis abonnement tilgængeligt. Mulighed for gratis prøveperiode.
- Populær hos butikker som din
- Hjemmehørende i USA
- Højdepunkter
- Fungerer sammen med de nyeste temaer
- Bedømmelse
- 4,9 (390)
- Udvikler
- Channelwill
Galleri med udvalgte billeder
AI Kundeservice Automatisering | Øjeblikkelig løsning, 24/7 Omnikanal Support med AI Chatbots
Willdesk (Channelwill) automatisere e-handel support med AI (GPT-4): Håndter ordresporing, returneringer, annulleringer og adresseændringer. Kombiner email, live chat og sociale medier (Instagram/Messenger/WhatsApp) i ét system. Smart Workflow Builder sikrer automatisk kurvgenoprettelse, proaktive kundeprocesser og øjeblikkelige FAQ-svar. Direkte integration med Shopify + ParcelPanel/TrackingMore/Dropshipman/Loloyal. Tilpass HelpCenter, Widget og FAQ-branding.
- Brandet selvbetjeningswidget,Trackingmore API-integration,ingen ekstra sporingsa
- AI-agent: følelsesgenkendelse, produktanbefalinger, ordrehåndtering; spamfiltrer
- Samlet helpdesk til henvendelser fra sociale medier/chat/email
- Komplet kundeoversigt med integration til Klaviyo/Mailchimp/SMSBump
- Multibutiks-integration med skrifttype/FAQ/stil-tilpasning
- Populær hos butikker som din
- Hjemmehørende i USA
- Højdepunkter
- Fungerer sammen med de nyeste temaer
Sprog
Engelsk, Kinesisk (forenklet), Kinesisk (traditionelt), Fransk, Tysk, Portugisisk (Portugal), Portugisisk (Brasilien), Italiensk, Spansk, Japansk, Polsk, Dansk, Norsk (bokmål), Hollandsk, Tyrkisk, Finsk, Koreansk, Svensk, Tjekkisk, norsk, og Thai
Fungerer sammen med
- Betaling
- Shopify Flow
- Trackingmore,Parcel panel
- Gmail,Macrosoft 365
- Dropshipman,Loloyal loyalty
- Macrosoft 365, Gmail, Outlook
- Ecomsend pop up, Other email
- Zoho, Godady, SEO ANT, Klaviyo
Kategorier
Beskeder i realtid
Automatiske svar
Kanaler
Priser
Gratis
Gratis
- Ubegrænset antal agenter
- 1 butik
- 20 samtaler
- Live chat
- Kontaktformular
- Ordresporing
- E-mail- og social medie-integration
- Hjælpecenter: Ubegrænset FAQ
Start
$16.90 om måneden
eller $152.25 om året, og spar 25 %
$ 12 per yderligere 100 samtaler
- [Early Bird tilbud $10.14]
- 1 butik
- 100 samtaler
- Automatiseringsbot
- Tilpasset FAQ-domæne
- Mærk brugere og chat
- Begrænset gratis ordresporing
7-dages gratis prøveperiode
Basis
$42.90 om måneden
eller $360.36 om året, og spar 30 %
$ 12 per yderligere 100 samtaler
- [Early Bird tilbud $25.74 ]
- 3 butikker
- 500 samtaler
- Begrænset gratis ordresporing
- Prioriteret support
7-dages gratis prøveperiode
Professionel
$149.90 om måneden
eller $1,259.16 om året, og spar 30 %
$ 10 per yderligere 100 samtaler
- [Early Bird tilbud $89.94]
- Flere butikker
- 2000 samtaler
- Begrænset gratis ordresporing
- Tilpasset plan og mere
- Kundesucces-manager
7-dages gratis prøveperiode
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
Anmeldelser (390)
J'ai reçu un super service, les réponses sont claires et rapides. Les personnes sont gentilles, elles nous donnent des conseils faciles à suivre et nous font avancer plus vite dans la configuration du chat. Merci beaucoup
Merci beaucoup pour vos aimables paroles ! 🌟 Nous sommes ravis d'apprendre que la réactivité et les conseils de notre équipe vous ont été utiles pour configurer votre chat. Notre objectif est de rendre le processus clair et fluide, et nous sommes ravis d'avoir pu vous aider à avancer plus rapidement. Nous apprécions sincèrement vos commentaires et restons à votre disposition dès que vous en avez besoin.
Cordialement,
Kim|Équipe d'assistance Willdesk
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.
Hi There,
Thank you for taking the time to share your feedback. We really appreciate it.
We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.
The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.
Thank you again!
Emma
Willdesk Customer Support Team
Support team is indeed quick and professional and they have an app for when you are out and about.
Shopify integration however is not great:
- the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products.
- order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details.
- shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that.
The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product.
We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Hi There,
Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go.
We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data.
Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset.
We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs.
Thank you again,
Kim|Willdesk Support Team
Support
Appsupport leveres af Channelwill.
Ressourcer
Udvikler
Lanceret
22. februar 2021
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