Willdesk: Live Chat&AI Chatbot
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KI-Kundenservice-Automatisierung | Sofortige Ticketlösung, 24/7 Omnikanal-Support mit KI-Chatbots
Willdesk by Channelwill verbessert E-Commerce-Support mit KI-Automatisierung:Bestellverfolgung,Retouren,Stornierungen und Adressupdates via virtuellem Assistenten.Vereint E-Mail,Live-Chat und Social-Media(Instagram/Messenger/WhatsApp)im Ticket-System.Intelligente Workflows:Warenkorbrückgewinnung,proaktive Kundenansprache,Ticket-Routing und sofortige FAQ-Antworten.Tiefe Integration mit Logistik- und Loyalty-Plattformen:Effiziente Kundenbetreuung.Branding:Anpassbares HelpCenter,Widget und FAQ-Seit
- Branded Self-Service Widget & Trackingmore API - keine extra Tracking-App nötig
- KI-Agent: Emotionserkennung, Produktempfehlung, Auftragsänderung & E-Mail-Filter
- Verwalten Sie Tickets aus Social Media, Chat und E-Mail in einem Helpdesk
- Erhalten Sie vollständigen Kundenindex, integriert mit Klaviyo, Mailchimp, Privy
- Multi-Store-Integration: Anpassung von Schriftarten, FAQs und Stilen
- Beliebt bei Shops wie deinem
- Sitz in den USA
- Highlights
- Kompatibel mit den neuesten Themes
Sprachen
Englisch, Chinesisch (Vereinfacht), Chinesisch (Traditionell), Französisch, Deutsch, Portugiesisch (Portugal), Portugiesisch (Brasilien), Italienisch, Spanisch, Japanisch, Polnisch, Dänisch, Norwegisch (Bokmål), Niederländisch, Türkisch, Finnisch, Koreanisch, Schwedisch, Tschechisch, Norwegisch und Thai
Kompatibel mit
- Checkout
- Shopify Flow
- Parcel Panel
- Tracking More
- Outlook,Gmail,Zoho
- Klaviyo, Mailchimp, SMSBump
- Privy
- Loloyal loyalty,Dropshipman
Kategorien
Nachrichten in Echtzeit
Automatisierte Antworten
Preisgestaltung
Kostenlos
Kostenlos
- Unbegrenzte Agenten
- 1 Shop
- 20 Gespräche
- Live-Chat, Kontaktformular
- Bestellverfolgung
- E-Mail & Social Media Integration
- Hilfecenter: Unbegrenzte FAQ
- 24/7 Echtzeit-Service
Starter
$16.90 / Monat
oder $152.25/Jahr mit einer Ersparnis von 25 %
$ 12 pro zusätzliche 100 Konversationen
- [Early Bird Angebot $10.14 ]
- 1 Shop
- 100 Gespräche
- Automatisierungsbot
- Eigene FAQ-Domain
- Nutzer & Chat Tags
- Begrenzte kostenlose Bestellverfolgung
7-tägiger kostenloser Test
Professional
$89.90 / Monat
oder $755.16/Jahr mit einer Ersparnis von 30 %
$10 pro zusätzliche 100 Konversationen
- [Early Bird Angebot $89.94 ]
- Mehrere Shops
- 2000 Gespräche
- Begrenzte kostenlose Bestellverfolgung
- Individueller Plan & more
7-tägiger kostenloser Test
Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt.
Rezensionen (388)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.
Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍
Thank you again!
Best Regards,
Sophie|Willdesk Support Team ✨
Support
App-Support von CWILL
Ressourcen
Eingeführt
22. Februar 2021
Empfohlen in
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