Willdesk: Live Chat&AI Chatbot
- Tarification
-
Forfait gratuit disponible. Essai gratuit disponible.
- Populaires auprès des boutiques similaires à la vôtre
- Basées aux États-Unis
- Note
- 4,8 (362)
- Développeur
- Channelwill
Galerie d’images vedette
Automatisation du Service Client IA | Résolution Instantanée, Support Omnicanal 24h/7j avec Chatbots
Willdesk by Channelwill améliore le support e-commerce avec automatisation intelligente:suivi de commandes,retours,annulations et mise à jour d'adresses via assistant virtuel.Unifie emails,chat et réseaux(Instagram/Messenger/WhatsApp)en système de tickets. Workflows intelligents:récupération de paniers, engagement proactif, routage de tickets et réponses FAQ instantanées.Intégration solutions logistiques et de fidélisation:service client optimisé.Personnalisation : centre d'aide,widget et FAQ
- Widget personnalisé & API Trackingmore - pas d'app de suivi supplémentaire
- Omnicanal IA: Recommandations, Détection d'émotion, Après-vente & filtrage e-mai
- Gérez tickets depuis réseaux sociaux, chat et email dans un help desk unique
- Obtenez un index client complet, intégré à Klaviyo, Mailchimp, Privy et SMSBump
- Intégration multi-boutiques:personnalisation polices,FAQ et style pour UX optima
- Populaires auprès des boutiques similaires à la vôtre
- Basées aux États-Unis
Langues
anglais, chinois (simplifié), chinois (traditionnel), français, allemand, portugais (Portugal), portugais (Brésil), italien, espagnol, japonais, polonais, danois, norvégien (Bokmål), néerlandais, turc, finnois, coréen, suédois, tchèque, norvégien, et thaï
Fonctionne avec
- Processus de paiement
- Shopify Flow
- Gmail, Outlook, Zoho
- Klaviyo, Mailchimp, Privy
- Loloyal loyalty, Dropshipman
- Microsoftsoft 365
- Parcel Panel
- TrackingMore
Catégories
Messagerie en temps réel
Réponses automatisées
Canaux
Tarification
Choisissez le forfait qui convient le mieux à votre entreprise.
Gratuit
Gratuite
Fonctionnalités
- Agents illimités
- 1 boutique
- 20 conversations
- Chat en direct, Formulaire de contact
- Suivi de commande
- Intégration email & réseaux sociaux
- Centre d'aide : FAQ illimitée
- Service en temps réel 24h/24, 7j/7
Débutant
$16.90 / mois
ou $152.25/an et économisez 25 %
$ 12 pour chaque tranche de 100 conversations supplémentaires
Fonctionnalités
- [Offre Early Bird $10.14 ]
- 1 boutique
- 100 conversations
- Bot d'automatisation
- Domaine FAQ personnalisé
- Tags utilisateurs & chat
- Quota limité de suivi gratuit
Essai gratuit de 7 jour(s)
Professionnel
$89.90 / mois
ou $755.16/an et économisez 30 %
$ 10 pour chaque tranche de 100 conversations supplémentaires
Fonctionnalités
- [Offre Early Bird $89.94 ]
- Boutiques multiples
- 2000 conversations
- Quota limité de suivi gratuit
- Plan personnalisé & plus
Essai gratuit de 7 jour(s)
Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours.
Avis (362)
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month.
His hidden costs are very high.
Hi there,
This is Sophie from the Willdesk Support Team of CWILL.
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.
We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly.
Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. 🌹
We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much!
Sophie
Willdesk Customer Support Team
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.
One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.
What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.
The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.
Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! 😊
We’re absolutely thrilled to hear that you’re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently.
It’s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us.
Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchant’s success, and we’re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging.
We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! 🚀
Best Regards,
Kim|Willdesk Support Team of CWILL
客服服务快速有效
感谢您的赞美！😊 得知您认为我们的客服响应迅速且高效，我们深感欣慰。若您需要任何帮助，我们的团队随时待命，乐意为您提供支持。衷心感谢您的支持！🚀
此致
敬礼
金 | CWILL Willdesk 支持团队
Assistance
L’assistance pour l’appli est assurée par Channelwill.
Ressources
Développeur
BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK
Lancement
22 février 2021
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