Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Tarification
Forfait gratuit disponible. Essai gratuit disponible.
Populaires auprès des boutiques similaires à la vôtre
Basées aux États-Unis
Caractéristiques
Compatibles avec les thèmes les plus récents
Note
4,8 (409)
Développeur
Channelwill

Automatisation du Service Client IA | Résolution Instantanée, Support Omnicanal 24h/7j avec Chatbots

Willdesk by Channelwill améliore le support e-commerce avec automatisation intelligente:suivi de commandes,retours,annulations et mise à jour d'adresses via assistant virtuel.Unifie emails,chat et réseaux(Instagram/Messenger/WhatsApp)en système de tickets. Workflows intelligents:récupération de paniers, engagement proactif, routage de tickets et réponses FAQ instantanées.Intégration solutions logistiques et de fidélisation:service client optimisé.Personnalisation : centre d'aide,widget et FAQ

Willdesk by Channelwill améliore le support e-commerce avec automatisation intelligente:suivi de commandes,retours,annulations et mise à jour d'adresses via assistant virtuel.Unifie emails,chat et réseaux(Instagram/Messenger/WhatsApp)en système de tickets. Workflows intelligents:récupération de paniers, engagement proactif, routage de tickets et réponses FAQ instantanées.Intégration solutions logistiques et de fidélisation:service client optimisé.Personnalisation : centre d'aide,widget et FAQ plus
  • Widget personnalisé & API Trackingmore - pas d'app de suivi supplémentaire
  • Omnicanal IA: Recommandations, Détection d'émotion, Après-vente & filtrage e-mai
  • Gérez tickets depuis réseaux sociaux, chat et email dans un help desk unique
  • Obtenez un index client complet, intégré à Klaviyo, Mailchimp, Privy et SMSBump
  • Intégration multi-boutiques:personnalisation polices,FAQ et style pour UX optima
Populaires auprès des boutiques similaires à la vôtre
Basées aux États-Unis
Caractéristiques
Compatibles avec les thèmes les plus récents

Langues

anglais, chinois (simplifié), chinois (traditionnel), français, allemand, portugais (Portugal), portugais (Brésil), italien, espagnol, japonais, polonais, danois, norvégien (Bokmål), néerlandais, turc, finnois, coréen, suédois, tchèque, norvégien, et thaï

Fonctionne avec

  • Processus de paiement
  • Shopify Flow
  • TrackingMore
  • Parcel Panel
  • Microsoftsoft 365
  • Gmail, Outlook, Zoho
  • Klaviyo, Mailchimp, Privy
  • Loloyal loyalty, Dropshipman

Tarification

Gratuit

Gratuite

  • Agents illimités
  • 1 boutique
  • 20 conversations
  • Chat en direct, Formulaire de contact
  • Suivi de commande
  • Intégration email & réseaux sociaux
  • Centre d'aide : FAQ illimitée
  • Service en temps réel 24h/24, 7j/7

Débutant

$16.90 / mois

ou $152.25/an et économisez 25 %

$ 12 pour chaque tranche de 100 conversations supplémentaires

  • [Offre Early Bird $10.14 ]
  • 1 boutique
  • 100 conversations
  • Bot d'automatisation
  • Domaine FAQ personnalisé
  • Tags utilisateurs & chat
  • Quota limité de suivi gratuit

Essai gratuit de 7 jour(s)

Essentiel

$42.90 / mois

ou $360.36/an et économisez 30 %

$ 12 pour chaque tranche de 100 conversations supplémentaires

  • [Offre Early Bird $20.93]
  • 3 boutiques
  • 500 conversations
  • Quota limité de suivi gratuit
  • Support prioritaire

Essai gratuit de 7 jour(s)

Professionnel

$149.90 / mois

ou $1,259.16/an et économisez 30 %

$ 10 pour chaque tranche de 100 conversations supplémentaires

  • [Offre Early Bird $89.94 ]
  • Boutiques multiples
  • 2000 conversations
  • Quota limité de suivi gratuit
  • Plan personnalisé & plus

Essai gratuit de 7 jour(s)

Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours.

Avis (409)

Note globale
4,8
Nombre d’avis par note
  • 94 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
13 juin 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Lifestyle Travel Trading
Australie
14 jours d’utilisation de l’application
Channelwill a répondu 14 juin 2025

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away!

Best Regards,

Kim|Willdesk Team

31 mars 2025

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking.

Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it!

I would highly recommend and I will be using Willdesk for more stores in the future.

Pentatomic
Royaume-Uni
Environ un mois d’utilisation de l’application
Channelwill a répondu 2 avril 2025

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively.

Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙

We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀

Best Regards,

Kim|Willdesk Customer Support

30 avril 2025

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.

4everKeepsakes
États-Unis
6 jours d’utilisation de l’application
Channelwill a répondu 1 mai 2025

Thank you so much for your incredible review! 🙌

We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business.

If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙

Best Regards,

Kim|Willdesk Team

1 mars 2025

Exceptional AI-Powered Support Platform!

We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently.

One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity.

Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature.

Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!

J&K Shop
Norvège
Environ un mois d’utilisation de l’application
Channelwill a répondu 2 mars 2025

Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app.

Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance.

Thank you again!

Best regards,

Emma
Willdesk Customer Support Team.

1 mai 2025

Very prompt, and Nona was sweet and very quick to take over for the AI bot and helped me with my issue right away. I highly recommend this service!

liv-outdoors
États-Unis
3 mois d’utilisation de l’application
Channelwill a répondu 2 mai 2025

Thank you so much for taking the time to send an amazing review! We are delighted that you're happy with the app and the support you received from the team.

We really appreciate your feedback. We promise to continue to try to provide the best user experience to everyone.

Feel free to contact us anytime for suggestions, questions and support.
We are available 24/7 to provide assistance.

Thank you again!

Emma
Willdesk Customer Support Team of Channelwill

Assistance

Assistance relative à l’application fournie par Channelwill.

Développeur

Channelwill

600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US

Lancement

22 février 2021

Plus d’applications comme celle-ci

4,4 étoile(s) sur 5 854 avis au total Forfait gratuit disponible
Meilleur support commercial avec chatbot et chat en direct dans un seul helpdesk
4,2 étoile(s) sur 5 558 avis au total Essai gratuit disponible
Le meilleur outil de support pour prendre soin de vos clients
4,9 étoile(s) sur 5 10 avis au total Forfait gratuit disponible
Boostez le service client avec nos chatbot IA & Chat live 24/7

Vous souhaitez ajouter une application ?

Essayez Shopify gratuitement pendant 3 jours