Willdesk: Live Chat&AI Chatbot

Willdesk: Live Chat&AI Chatbot

Tarification
Forfait gratuit disponible. Essai gratuit disponible.
Populaires auprès des boutiques similaires à la vôtre
Basées aux États-Unis
Caractéristiques
Compatibles avec les thèmes les plus récents
Note
4,8 (410)
Développeur
Channelwill

Automatisation du Service Client IA | Résolution Instantanée, Support Omnicanal 24h/7j avec Chatbots

Willdesk by Channelwill améliore le support e-commerce avec automatisation intelligente:suivi de commandes,retours,annulations et mise à jour d'adresses via assistant virtuel.Unifie emails,chat et réseaux(Instagram/Messenger/WhatsApp)en système de tickets. Workflows intelligents:récupération de paniers, engagement proactif, routage de tickets et réponses FAQ instantanées.Intégration solutions logistiques et de fidélisation:service client optimisé.Personnalisation : centre d'aide,widget et FAQ

Willdesk by Channelwill améliore le support e-commerce avec automatisation intelligente:suivi de commandes,retours,annulations et mise à jour d'adresses via assistant virtuel.Unifie emails,chat et réseaux(Instagram/Messenger/WhatsApp)en système de tickets. Workflows intelligents:récupération de paniers, engagement proactif, routage de tickets et réponses FAQ instantanées.Intégration solutions logistiques et de fidélisation:service client optimisé.Personnalisation : centre d'aide,widget et FAQ plus
  • Widget personnalisé & API Trackingmore - pas d'app de suivi supplémentaire
  • Omnicanal IA: Recommandations, Détection d'émotion, Après-vente & filtrage e-mai
  • Gérez tickets depuis réseaux sociaux, chat et email dans un help desk unique
  • Obtenez un index client complet, intégré à Klaviyo, Mailchimp, Privy et SMSBump
  • Intégration multi-boutiques:personnalisation polices,FAQ et style pour UX optima
Populaires auprès des boutiques similaires à la vôtre
Basées aux États-Unis
Caractéristiques
Compatibles avec les thèmes les plus récents

Langues

anglais, chinois (simplifié), chinois (traditionnel), français, allemand, portugais (Portugal), portugais (Brésil), italien, espagnol, japonais, polonais, danois, norvégien (Bokmål), néerlandais, turc, finnois, coréen, suédois, tchèque, norvégien, et thaï

Fonctionne avec

  • Processus de paiement
  • Shopify Flow
  • TrackingMore
  • Parcel Panel
  • Microsoftsoft 365
  • Gmail, Outlook, Zoho
  • Klaviyo, Mailchimp, Privy
  • Loloyal loyalty, Dropshipman

Tarification

Gratuit

Gratuite

  • Agents illimités
  • 1 boutique
  • 20 conversations
  • Chat en direct, Formulaire de contact
  • Suivi de commande
  • Intégration email & réseaux sociaux
  • Centre d'aide : FAQ illimitée
  • Service en temps réel 24h/24, 7j/7

Débutant

$16.90 / mois

ou $152.25/an et économisez 25 %

$ 12 pour chaque tranche de 100 conversations supplémentaires

  • [Offre Early Bird $10.14 ]
  • 1 boutique
  • 100 conversations
  • Bot d'automatisation
  • Domaine FAQ personnalisé
  • Tags utilisateurs & chat
  • Quota limité de suivi gratuit

Essai gratuit de 7 jour(s)

Essentiel

$42.90 / mois

ou $360.36/an et économisez 30 %

$ 12 pour chaque tranche de 100 conversations supplémentaires

  • [Offre Early Bird $20.93]
  • 3 boutiques
  • 500 conversations
  • Quota limité de suivi gratuit
  • Support prioritaire

Essai gratuit de 7 jour(s)

Professionnel

$149.90 / mois

ou $1,259.16/an et économisez 30 %

$ 10 pour chaque tranche de 100 conversations supplémentaires

  • [Offre Early Bird $89.94 ]
  • Boutiques multiples
  • 2000 conversations
  • Quota limité de suivi gratuit
  • Plan personnalisé & plus

Essai gratuit de 7 jour(s)

Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours.

Avis (410)

Note globale
4,8
Nombre d’avis par note
  • 94 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
13 juin 2025

Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.

Lifestyle Travel Trading
Australie
14 jours d’utilisation de l’application
Channelwill a répondu 14 juin 2025

Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away!

Best Regards,

Kim|Willdesk Team

27 juin 2025

This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.

TARTA GELATINA
Espagne
3 mois d’utilisation de l’application
Channelwill a répondu 28 juin 2025

Hi There,

Thank you for taking the time to share your feedback. We really appreciate it.

We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.

The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.

Thank you again!

Emma
Willdesk Customer Support Team

26 juin 2025

Support team is indeed quick and professional and they have an app for when you are out and about.

Shopify integration however is not great:
- the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products.
- order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details.
- shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that.

The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product.

We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.

Before & Ever
Australie
Environ 2 mois d’utilisation de l’application
Channelwill a répondu 27 juin 2025

Hi There,

Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go.

We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data.

Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset.

We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs.

Thank you again,

Kim|Willdesk Support Team

31 mars 2025

It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking.

Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it!

I would highly recommend and I will be using Willdesk for more stores in the future.

Pentatomic
Royaume-Uni
Environ un mois d’utilisation de l’application
Channelwill a répondu 2 avril 2025

Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively.

Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙

We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀

Best Regards,

Kim|Willdesk Customer Support

30 avril 2025

This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.

4everKeepsakes
États-Unis
6 jours d’utilisation de l’application
Channelwill a répondu 1 mai 2025

Thank you so much for your incredible review! 🙌

We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business.

If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙

Best Regards,

Kim|Willdesk Team

Assistance

Assistance relative à l’application fournie par Channelwill.

Développeur

Channelwill

600 N.Rosemead Blvd #115, Pasadena, CA, 91107, US

Lancement

22 février 2021

Plus d’applications comme celle-ci

4,4 étoile(s) sur 5 855 avis au total Forfait gratuit disponible
Meilleur support commercial avec chatbot et chat en direct dans un seul help desk
4,2 étoile(s) sur 5 555 avis au total Essai gratuit disponible
Le meilleur outil de support pour prendre soin de vos clients
4,9 étoile(s) sur 5 10 avis au total Forfait gratuit disponible
Boostez le service client avec nos chatbot IA & Chat live 24/7

Vous souhaitez ajouter une application ?

Essayez Shopify gratuitement pendant 3 jours