Willdesk: Live Chat&AI Chatbot
- 요금제
-
무료 플랜 사용 가능. 무료 체험 이용 가능.
- 판매자님과 비슷한 스토어에서 인기
- 미국 소재
- 평점
- 4.8 (386)
- 개발자
- Channelwill
추천 이미지 갤러리
인공지능 고객 서비스 자동화! 실시간 문제 해결 및 24/7 AI 챗봇으로 모든 채널 지원. 온라인 상담, SNS, FAQ, 배송 조회, 이메일을 통합한 헬프데스크로 업무 효율을
Willdesk(Channelwill) AI 자동화로 이커머스 지원 강화: 주문 추적, 반품/취소, 주소 업데이트를 스마트 AI 에이전트로 처리. 이메일, 실시간 채팅, SNS(인스타그램/메신저/왓츠앱) 통합 티켓 시스템. 자동 장바구니 복구, 사전 대응형 고객 관리, 실시간 FAQ 응답의 스마트 워크플로우. Shopify 및 물류 플랫폼(ParcelPanel/TrackingMore/Dropshipman/Loloyal)과 완벽 연동. 맞춤형 헬프센터, 위젯, FAQ 페이지로 브랜딩 강화.
- 브랜드 셀프서비스 위젯,Trackingmore API 통합,추가 추적 앱 불필요
- AI 에이전트: 전 채널 지원, 감정 인식, 제품 추천, 주문 수정/취소/물류 조회. 이메일 AI는 스팸/광고 필터링, 고객 응답률 향상, 효율
- 소셜/채팅/이메일 멀티채널 문의 통합 관리
- 완벽한 고객 데이터 통합 | Klaviyo, Mailchimp, SMSBump 연동
- 다중 스토어 통합 | 폰트/FAQ/스타일 맞춤설정 지원
- 판매자님과 비슷한 스토어에서 인기
- 미국 소재
언어
영어, 중국어(간체), 중국어(번체), 프랑스어, 독일어, 포르투갈어 (포르투갈), 포르투갈어(브라질), 이탈리아어, 스페인어, 일본어, 폴란드어, 덴마크어, 노르웨이어 (부크몰), 네덜란드어, 터키어, 핀란드어, 한국어, 스웨덴어, 체코어, 노르웨이어, 그리고 태국어
다음과 호환:
- 결제
- Shopify Flow
- Parcel panel,Trackingmore
- Loloyal loyalty
- Dropshipman
- Gmail,outlook
- Macrosoft 365
범주
요금제
무료
무료
- 무제한 상담원
- 1개 스토어
- 20회 대화
- 실시간 채팅,문의 양식
- 주문 추적
- 이메일 및 소셜 미디어 통합
- 고객센터: 무제한 FAQ
- 24시간 연중무휴 실시간 서비스
스타터
$16.90 /월
또는 연 $152.25 및 25% 할인
추가 100개 대화당 $ 12
- [얼리버드 할인 $10.14]
- 1개 스토어
- 100회 대화
- 자동화 봇
- 맞춤 FAQ 도메인
- 사용자 및 채팅 태그
- 제한된 무료 주문 추적
7일 무료 체험
프로
$89.90 /월
또는 연 $755.16 및 30% 할인
추가 100개 대화당 $ 10
- [얼리버드 할인 $89.94]
- 다수 스토어
- 2000회 대화
- 제한된 무료 주문 추적
- 맞춤 플랜 및 추가 혜택
- 고객 성공 매니저
7일 무료 체험
모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다.
리뷰 (386)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Incredible platform and quick customer service. Super affordable and has everything that we need
We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. 💛
We are commited to continue to strive in provide the best possible user experience.
Thank you again!
Emma
Willdesk Customer Support Team
지원
앱 지원은 Channelwill에서 제공합니다.
리소스
개발자
BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK
출시됨
2021년 2월 22일
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