Willdesk: Live Chat&AI Chatbot
- Priser
-
Gratis abonnement tilgjengelig. Gratis prøveperiode tilgjengelig.
- Populært blant butikker som din
- Basert i USA
- Vurdering
- 4,8 (386)
- Utvikler
- Channelwill
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AI-kundeserviceautomatisering | Umiddelbar billettløsning, 24/7 omnikanal-støtte med AI-chatbots
Willdesk (fra Channelwill)revolusjonerer nettbutikkstøtte med AI-automasjon(GPT-4):Håndter sporinger,returer,kanselleringer& adresseoppdateringer via smart AI-agent.Sammenslutt e-post,live chat og sosiale medier(Instagram/Messenger/WhatsApp)i ett ticketsystem.Smart Workflow Builder automatisert handlekurvgjenoppretting,proaktiv kundeengasjement og øyeblikkelige FAQ-svar.Dyp integrasjon med Shopify+logistikkløsninger (ParcelPanel/TrackingMore m.fl.).Tilpasset HelpCenter,Widget og FAQ-sidebranding
- Merket selvbetjeningswidget,Trackingmore API-integrasjon,ingen ekstra sporingsap
- AI-agent:gjenkjenner følelser,anbefaler produkter,håndterer returer;spamfilter
- Sentralisert håndtering av henvendelser fra sosiale medier, chat og e-post
- Fullstendig kundeoversikt | Integreres med Klaviyo, Mailchimp og SMS-markedsføri
- Tverrbutikk-integrasjon | Tilpass skrifttyper, FAQ og designprofil
- Populært blant butikker som din
- Basert i USA
Språk
Engelsk, Kinesisk (forenklet), Kinesisk (tradisjonell), Fransk, Tysk, Portugisisk (Portugal), Portugisisk (Brasil), Italiensk, Spansk, Japansk, Polsk, Dansk, Norsk (bokmål), Nederlandsk, Tyrkisk, Finsk, Koreansk, Svensk, Tsjekkisk, norsk, og Thai
Fungerer med
- Butikkens kasse
- Shopify Flow
- Loloyal loyalty
- Parcel panel,Trackingmore
- Gmail,Macrosoft 365,outlook
- Dropshipman
- Ecomsend
Kategorier
Sanntidsmeldinger
Automatiserte svar
Kanaler
Priser
Gratis
Gratis
- Ubegrenset antall agenter
- 1 butikk
- 20 samtaler
- Direktechat,Kontaktskjema
- Ordresporing
- E-post og sosiale medier-integrasjon
- Hjelpesenter: Ubegrenset FAQ
- 24/7 sanntids service
Start
$16.90 / måned
eller $152.25/år og spar 25 %
$ 12 per ekstra 100 samtaler
- [Early Bird tilbud $10.14]
- 1 butikk
- 100 samtaler
- Automatiseringsbot
- Tilpasset FAQ-domene
- Merking av brukere og chat
- Begrenset gratis ordresporing
7-dagers gratis prøveperiode
Profesjonell
$89.90 / måned
eller $755.16/år og spar 30 %
$ 10 per ekstra 100 samtaler
- [Early Bird tilbud $89.94]
- Flere butikker
- 2000 samtaler
- Begrenset gratis ordresporing
- Tilpasset plan og mer
- Kundesuksessmanager
7-dagers gratis prøveperiode
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag.
Omtaler (386)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Incredible platform and quick customer service. Super affordable and has everything that we need
We really appreciate you taking the time to leave such kind words. Thank you very much. We are glad that you are happy with the app and the customer support. Your feedback means a lot to us, and we are available 24/7 as you may need help. 💛
We are commited to continue to strive in provide the best possible user experience.
Thank you again!
Emma
Willdesk Customer Support Team
Brukerstøtte
Appstøtte levert av Channelwill.
Ressurser
Utvikler
BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK
Lansert
22. februar 2021
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