Willdesk: Live Chat&AI Chatbot
- Prijs
-
Gratis abonnement beschikbaar. Gratis proefperiode beschikbaar.
- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
- Beoordeling
- 4,8 (365)
- Ontwikkelaar
- Channelwill
Galerij met uitgelichte afbeeldingen
AI Klantenservice Automatisering | Directe Ticketoplossing, 24/7 Omnikanaal Chatbot-Ondersteuning
Willdesk by Channelwill optimaliseert e-commercesupport met AI (GPT-4): Ordertracking, retourzendingen, annuleringen & adresupdates via AI. Combineer e-mail, live chat en social media (Instagram/Messenger/WhatsApp) in 1 ticketsysteem. Slimme workflows: Winkelwagenherstel, proactieve betrokkenheid, ticketroutering & FAQ-antwoorden. Integratie met Shopify en logistieke tools: Efficiënte klantenservice. Aanpassingen: Helpcenter, widget en FAQ-pagina's.
- Branded zelfservice-widget,Trackingmore API-integratie,geen extra tracking-app
- AI-agent: emotieherkenning, productadvies, orderbeheer; spamfilter, snellere rea
- Beheer tickets van social media, chat en e-mail in één helpdesk.
- Volledig klantenbestand + integratie met Klaviyo, Mailchimp en SMSBump.
- Multiwinkelintegratie: Pas lettertypen, FAQ en stijl aan.
- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
Talen
Engels, Chinees (vereenvoudigd), Chinees (traditioneel), Frans, Duits, Portugees (Portugal), Portugees (Brazilië), Italiaans, Spaans, Japans, Pools, Deens, Noors (Bokmål), Nederlands, Turks, Fins, Koreaans, Zweeds, Tsjechisch, Noors, en Thais
Werkt met
- Checkout
- Shopify Flow
- Dropshipman,SEO Ant
- Gmail, Zoho,Outlook, Godady
- Klaviyo,Mailchimp,One
- Messsenger，Microsoft 365
- Parcel Panel, Loloyal loyalty
- TrackingMore, EcomSend Pop Ups
Categorieën
Berichten versturen in real time
Geautomatiseerde antwoorden
Kanalen
Prijs
Gratis plan
Gratis
Functies
- Onbeperkt aantal medewerkers
- 1 winkel
- 20 gesprekken
- Live chat,C ontactformulier
- Ordertracking
- E-mail & sociale media integratie
- Helpcentrum: Onbeperkte FAQ
- 24/7 realtime service
Starterplan
$16.90 /maand
of $152.25/jaar en bespaar 25%
$ 12 per elke aanvullende 100 gesprekken
Functies
- [Early Bird aanbieding $10.14]
- 1 winkel
- 100 gesprekken
- Automatiseringsbot
- Aangepast FAQ-domein
- Gebruikers & chat taggen
- Beperkte gratis ordertracking
Gratis proefperiode van 7 dagen
Pro-plan
$89.90 /maand
of $755.16/jaar en bespaar 30%
$ 10 per elke aanvullende 100 gesprekken
Functies
- [Early Bird aanbieding $89.94]
- Meerdere winkels
- 2000 gesprekken
- Beperkte gratis ordertracking
- Aangepast plan & meer
- Klantsuccesmanager
Gratis proefperiode van 7 dagen
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd.
Recensies (365)
I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month.
His hidden costs are very high.
Hi there,
This is Sophie from the Willdesk Support Team of CWILL.
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.
We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly.
Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. 🌹
We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much!
Sophie
Willdesk Customer Support Team
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.
One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.
What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.
The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.
Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! 😊
We’re absolutely thrilled to hear that you’re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently.
It’s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us.
Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchant’s success, and we’re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging.
We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! 🚀
Best Regards,
Kim|Willdesk Support Team of CWILL
客服服务快速有效
感谢您的赞美！😊 得知您认为我们的客服响应迅速且高效，我们深感欣慰。若您需要任何帮助，我们的团队随时待命，乐意为您提供支持。衷心感谢您的支持！🚀
此致
敬礼
金 | CWILL Willdesk 支持团队
Ondersteuning
App-ondersteuning wordt verzorgd door Channelwill.
Hulpbronnen
Ontwikkelaar
BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK
Geïntroduceerd
22 februari 2021
Uitgelicht in
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