Willdesk: Live Chat&AI Chatbot
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Automatyzacja AI | Natychmiastowe rozwiązania, wsparcie 24/7 omni-channel z chatbotami AI
Willdesk (Channelwill) usprawnia e-commerce dzięki AI (GPT-4): Automatyzacja śledzenia zamówień, zwrotów, anulowań i aktualizacji adresów. Zintegrowany system łączy e-mail, live chat i social media (Instagram/Messenger/WhatsApp). Inteligentny kreator automatyzuje odzyskiwanie koszyków, proaktywną obsługę klientów oraz błyskawiczne FAQ. Integracja z Shopify i platformami logistycznymi (ParcelPanel/TrackingMore/Dropshipman/Loloyal). Personalizacja: dedykowane centrum pomocy, widgety i strony FAQ.
- Widget samoobsługowy z marką,integracja API Trackingmore,bez dodatkowej aplikacj
- AI omnikanałowy: Rekomendacje, wykrywanie emocji, obsługa, filtr spamu
- Zarządzaj zgłoszeniami z social mediów/Czatu/Email w jednym panelu
- Pełny profil klienta + integracja z Klaviyo/Mailchimp/SMSBump
- Integracja multi-sklepów | Dostosuj czcionki/FAQ/styl marki
- Popularne wśród sklepów takich jak Twój
- Z lokalizacją w Stanach Zjednoczonych
Języki
Angielski, Chiński (uproszczony), Chiński (tradycyjny), Francuski, Niemiecki, Portugalski (Portugalia), Portugalski (Brazylia), Włoski, Hiszpański, Japoński, Polski, Duński, Norweski (Bokmål), Holenderski, Turecki, Fiński, Koreański, Szwedzki, Czeski, norweski, i Tajski
Współpracuje z
- Realizacja zakupu
- Shopify Flow
- Parcel panel,Trackingmore
- Loloyal loyalty,Dropshipman
- Gmail,Macrosoft 365
- outlook
Kategorie
Kanały
Wiadomości w czasie rzeczywistym
Automatyczne odpowiedzi
Ceny
Darmowy
Gratis
- Nielimitowana liczba agentów
- 1 sklep
- 20 rozmów
- Czat na żywo,Formularz kontaktowy
- Śledzenie zamówień
- Integracja email i social media
- Centrum pomocy: Nielimitowane FAQ
- Serwis w czasie rzeczywistym 24/7
Startowy
$16.90 /miesiąc
albo $152.25/rok, co pozwala oszczędzić 25%
$ 12 za każde dodatkowe 100 rozmów
- [Oferta Early Bird $10.14]
- 1 sklep
- 100 rozmów
- Bot automatyzujący
- Własna domena FAQ
- Tagowanie użytkowników i czatu
- Limit darmowego śledzenia zamówień
7-dniowa darmowa wersja próbna
Profesjonalny
$89.90 /miesiąc
albo $755.16/rok, co pozwala oszczędzić 30%
$ 10 za każde dodatkowe 100 rozmów
- [Oferta Early Bird $89.94]
- Wiele sklepów
- 2000 rozmów
- Limit darmowego śledzenia zamówień
- Plan niestandardowy i więcej
- Manager sukcesu klienta
7-dniowa darmowa wersja próbna
Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni.
Recenzje (388)
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Thank you so much for taking the time to leave us a wonderful review! We appreciate your feedback. We are glad that you are happy with the app.
We promise to continue to strive in always trying to provide the best user experience.
Please feel free to reach out to us anytime as you need support.
We are available 24/7 to help out. 😇
Happy Holidays!
Emma
Willdesk Customer Support Team of Channelwill
I like the app, and already use it for 1 month, but some features working not correctly. I've already reported several times about 1 month ago and still nothing is fixed. This is really easy fixed and they completely ignore me. I'm afraid that if something important will be in the future, they also will not fix it.
1. Staff can't edit/add Macros. And I have to add all macros manually - this is really annoying.
2. Notes section are super small and limited by characters. This cause us to split notes by lines. This is main feature that we are using, because we need to leave notes about EACH order.
Hi There,
This is Kim from the Willdesk Support Team of Channelwill.
Thank you sincerely for taking the time to share your experience with us. We truly appreciate that you’ve been using the app for the past month, and I’m very sorry for the frustration you’ve encountered. Your feedback is important, and I want to reassure you that you have not been ignored.
📝 Regarding the points you raised:
Staff Editing/Adding Macros
The development team has carefully reviewed this request, and they confirmed that the current system is built with this behavior by design. Allowing agents to edit macros would require significant changes to our overall permission structure, which is unfortunately quite complex and not something we can safely modify at this time.
That said, we truly understand how valuable this capability would be for your workflow. While we’re not able to adjust the feature right now, we have added your feedback to our list of future enhancement considerations so it can be part of upcoming optimization discussions.
Please know that your input is appreciated — it genuinely helps us shape the direction of our improvements.
Notes Section Size & Character Limit
Regarding your request to remove the character limit for notes, our development team has shared that the current system architecture requires this limitation in order to maintain performance and stability across all accounts.
I completely understand how helpful a larger note field would be for your workflow, and I’m sorry that we’re not able to adjust this feature at this time. Please rest assured that your suggestion has been added to our official list of feature requests, where it will be reviewed during future planning and improvement discussions.
I completely understand your concern about future issues, and I’m truly sorry that you haven’t seen progress yet. We are committed to improving these features, and your reports have been instrumental in helping us move in the right direction.
If you’re open to it, I would be happy to keep you updated as these improvements roll out. Please feel free to reach out anytime — I’m here to support you.
Thank you again for your patience and for being a valued user of our app.
Great customer service from the staff, very efficient app, AI bot is also very good once trained. Highly Recommend
Thank you very much for taking the time to send us a fantastic rating! 🌟🌟🌟🌟🌟 We are delighted that you are happy with the app. We promise to always try to achieve the best user experience for everybody.
Kindly feel free to send us a message if you need any form of support.
We are always available to help out. 😊👍
Thank you again!
Best Regards,
Sophie|Willdesk Support Team ✨
Pomoc techniczna
Pomoc techniczna aplikacji udzielana przez: CWIll.
Zasoby
Deweloper
BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077, HK
Wprowadzenie na rynek
22 luty 2021
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