Willdesk: Live Chat&AI Chatbot
- Preços
-
Plano gratuito disponível. Avaliação gratuita.
- Recomendado por lojas como a sua
- Localização: Estados Unidos
- Destaques
- Compatível com os temas mais recentes
- Classificação
- 4,8 (410)
- Desenvolvedor
- Channelwill
Galeria de imagens em destaque
Automação de Atendimento ao Cliente IA | Resolução Rápida, Suporte Omnicanal 24/7 com Chatbots IA
Willdesk by Channelwill aprimora suporte e-commerce com IA (GPT-4): Rastreamento de pedidos, devoluções, cancelamentos e atualização de endereços. Unifica e-mails, chat e redes sociais (Instagram/Messenger/WhatsApp) em sistema de tickets. Fluxos inteligentes: Recuperação de carrinhos, engajamento proativo e respostas FAQ.Integração com Shopify e plataformas logísticas (ParcelPanel/TrackingMore/Dropshipman): Otimização do atendimento. Personalização: Central de Ajuda, Widget e FAQ.
- Widget self-service personalizado, integrado com API Trackingmore - sem app adic
- Omnicanal com IA: Recomendações, Detecção Emocional, Pós-Venda&filtragem automát
- Gerencie tickets de redes sociais, chat e email em um help desk centralizado.
- Índice de clientes completo + integração Klaviyo, Mailchimp, Privy e SMSBump.
- Integração multi-lojas: personalização de fontes, FAQ e estilo da marca.
- Recomendado por lojas como a sua
- Localização: Estados Unidos
- Destaques
- Compatível com os temas mais recentes
Idiomas
inglês, chinês (simplificado), chinês (tradicional), francês, alemão, português (Portugal), português (Brasil), italiano, espanhol, japonês, polonês, dinamarquês, norueguês (bokmål), holandês, turco, finlandês, coreano, sueco, tcheco, norueguêse tailandês
Funciona com
- Checkout
- Shopify Flow
- TrackingMore
- Parcel Panel
- Microsoftsoft 365
- Outlook,Zoho,Gmail
- Klaviyo, Mailchimp, SMSBump
- Privy,Loloyal loyalty
Categorias
Mensagens em tempo real
Respostas automatizadas
Canais de vendas
Preços
Grátis
Grátis
- Agentes ilimitados
- 1 loja
- 20 conversas
- Chat ao vivo,Formulário de contato
- Rastreamento de pedidos
- Integração email e redes sociais
- Central de ajuda: FAQ ilimitado
- Serviço em tempo real 24/7
Inicial
$16.90 /mês
ou $152.25/ano (economia de 25%)
$ 12 por cada 100 conversações adicionais
- [Oferta Early Bird $10.14]
- 1 loja
- 100 conversas
- Bot de automação
- Domínio FAQ personalizado
- Tags de usuário e chat
- Cota limitada de rastreamento grátis
Avaliação gratuita de 7 dias
Básico
$42.90 /mês
ou $360.36/ano (economia de 30%)
$ 12 por cada 100 conversações adicionais
- [Oferta Early Bird $25.74]
- 3 lojas
- 500 conversas
- Cota limitada de rastreamento grátis
- Suporte prioritário
Avaliação gratuita de 7 dias
Profissional
$149.90 /mês
ou $1,259.16/ano (economia de 30%)
$ 10 por cada 100 conversações adicionais
- [Oferta Early Bird $89.94]
- Múltiplas lojas
- 2000 conversas
- Cota limitada de rastreamento grátis
- Plano personalizado e mais
- Gerente de sucesso do cliente
Avaliação gratuita de 7 dias
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias.
Avaliações (410)
Recently started using Willdesk Helpdesk. So many functions and options to communicate with my customers with AI taking a central focus. Has been a learning curve but must say the support is amazing with very quick responses when sorting any issues or answering questions. I had to reach out again and was given amazing support by Nona to resolve missing widget and some automation issues.
Thank you so much for your thoughtful review! We're thrilled to hear you're enjoying the wide range of features Willdesk Helpdesk offers, especially the AI-driven capabilities. We understand there can be a learning curve, and we're glad our support team — especially Nona — was able to assist you quickly and effectively. Your feedback motivates us to keep improving and delivering the best experience possible. If you ever need anything else, we're just a message away!
Best Regards,
Kim|Willdesk Team
This app sent a random automated reply to one of our customers, even though we had disabled the chatbot and any AI agent. Too risky. Not recommended.
Hi There,
Thank you for taking the time to share your feedback. We really appreciate it.
We are sorry to hear that an event of an unwanted reply happened to one of your customers. We value your experience, and have shared this incident to our product development team to find the root cause and resolve the problem.
The team is always working to make Willdesk improve all user experience and provide solutions for all types of merchants. We would like to take the opportunity to connect directly with you and discuss how we can help your store requirements.
Thank you again!
Emma
Willdesk Customer Support Team
Support team is indeed quick and professional and they have an app for when you are out and about.
Shopify integration however is not great:
- the order panel in Willdesk only displays a few products from the customers order so need to view order in shopify to see all products.
- order panel in Willdesk does not display variants (sizes, colours etc.). So a lot of clicking back to Shopify for these details.
- shipping type (standard / express etc.) and shipping price paid not displayed in the Willdesk order panel so again, have to go back to Shopify for that.
The pricing is in our opinion a bit misleading. AI is mentioned everywhere in the app store page but you need to pay extra fees which are not disclosed on the app store page, so you might not find this out until after you have invested time evaluating the product.
We do not recommend Willdesk for apparel stores or Shopify merchants that have products with variants but is an ok option otherwise.
Hi There,
Thank you for taking the time to share your detailed feedback — we truly appreciate it. We're glad to hear that our support team has met your expectations and that you find the mobile app convenient when you're on the go.
We’re sorry to hear that the Shopify integration didn’t fully meet your needs, especially when it comes to viewing complete order details, product variants, and shipping information within Willdesk. Your insights are incredibly valuable, and we’ve shared them with our product team as we continue to improve the Shopify experience — especially for stores like yours that rely heavily on product variants and detailed order data.
Regarding the AI features and pricing: we understand your concerns and apologize for any confusion. We’re currently reviewing how we present AI-related features and associated fees to make this information clearer and more transparent from the outset.
We truly value your feedback and are always working to make Willdesk better for all types of merchants. If you're open to it, we’d love the chance to connect directly and discuss how we might better support your needs.
Thank you again,
Kim|Willdesk Support Team
It's a great app for encouraging your customers to reach out to you. Excellent customisation options to match your brand colours and options to add things like FAQ & order tracking.
Customer support is also excellent, I had an issue my end integrating a third store and customer support sorted it quickly and were very friendly and helpful. The fact that you get the option to integrate three stores on the paid plan is well worth it!
I would highly recommend and I will be using Willdesk for more stores in the future.
Thank you so much for your wonderful review! 😊 We're thrilled to hear that you're enjoying Willdesk and that our customization options, FAQ, and order tracking features are helping you connect with your customers more effectively.
Our team is always happy to assist, and we’re glad we could quickly resolve your integration issue. Your kind words and recommendation mean a lot to us! 💙
We look forward to supporting you as you continue to grow and manage more stores with Willdesk. If you ever need assistance, we're just a message away! 🚀
Best Regards,
Kim|Willdesk Customer Support
This is by far one of the best AI & Helpdesk app out here this apps capabilities are endless top with support that you can count on when you need them. The features with this app are amazing and the AI learns very fast and the best part is if it gets a question it can't answer it alerts you to take over and make sure customer is happy and has a clear understanding. And handling order is a breeze for this AI no problems accurate information always given to the customer. No more on the phone telling customer order status just direct them to the bot.
Thank you so much for your incredible review! 🙌
We’re thrilled to hear that you’re loving the AI capabilities and the overall experience with our helpdesk app. It’s our mission to make support faster, smarter, and more seamless for you and your customers—and it’s amazing to know the features and real-time takeover alerts are making a real difference for your business.
If there’s ever anything we can do to support you further, we’re always here to help. Thanks again for being a part of our community! 💙
Best Regards,
Kim|Willdesk Team
Atendimento
O atendimento para o app é oferecido por Channelwill
Recursos
Desenvolvedor
Lançado
22 de fevereiro de 2021
Em destaque
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