Willdesk: Live Chat&AI Chatbot
- 定价
-
提供免费套餐。 提供免费试用。
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
- 评分
- 4.9 (809)
- 开发人员
- Channelwill
配图图库
Willdesk 专注于为中国商家出海打造的一站式客户服务平台，提供全中文1对1服务，集在线客服、社媒、帮助中心（FAQ）、物流追踪、邮件一体的 Helpdesk，AI 智能客服支持全渠道为您提效
Channelwill旗下Willdesk：AI自动化电商客服系统(GPT-4驱动)。 智能客服代理（AI chatbot）处理订单追踪/退换货/取消订单/地址修改。 聚合邮件+在线聊天+社媒消息（Instagram/Messenger/WhatsApp）至统一工单系统Inbox中管理。 智能工单流引擎：自动挽回弃单/主动营销/工单分派/FAQ秒级响应。 深度集成Shopify与主流物流工具（ParcelPanel/TrackingMore/Dropshipman/Loloyal）高效协同。 品牌定制：专属帮助中心/客服插件/问答页面打造个性化服务体验。 Willdesk提供全中文操作界面，一对一中文专属客服，助您快速上手，免受语言困扰。
- 品牌化自助服务挂件：集成订单跟踪，常见问题，联系表单，便于用户随时随地自助查询订单状态。默认集成 Trackingmore API，无需额外的物流跟踪应用程序。
- AI agen支持全渠道：能智能识别用户情绪，推荐产品，处理售后订单修改、退订及物流查询；邮件渠道AI 过滤垃圾邮件和营销邮件，回复有效邮件，提升客票响应率。
- 多渠道集成释放生产力：无需担心IP关联，在一个平台处理邮件、Facebook、Instagram、Whatsapp等渠道的客服咨询，提高工作效率。
- 用户画像助力智能营销：实时展示客户画像、历史聊天和订单等，对用户进行精准营销，与营销工具Klaviyo, Mailchimp, SMSBump, Privy集成
- 全平台集成，专为电商设计：集成多个电商平台和营销产品，专为DTC电子商务而生。
- 亮点
- 深受美国商家喜爱
- 适用于最新模板
语言
英语， 简体中文， 繁体中文， 法语， 德语， 葡萄牙语（葡萄牙）， 葡萄牙语（巴西）， 意大利语， 西班牙语， 日语， 波兰语， 丹麦语， 挪威语（博克马尔语）， 荷兰语， 土耳其语， 斯洛伐克语， 索马里语， 斯洛文尼亚语， 土库曼语， 芬兰语， 俄语， 韩语， 瑞典语， 捷克语， 爱沙尼亚语， 爱尔兰语， 挪威尼诺斯克语， 挪威语，以及 泰语
适配以下产品：
- 结账
- Shopify Flow
- Gmail, Outlook, Zoho, Godady
- 阿里/腾讯企业邮箱
- SEOAnt Page Speed
- Facebook, Microsoft 365
- Tracking more,Ecomsend
- Parcel Panel，Lololyal loyalty
定价
免费
免费
- 无限坐席
- 1个店铺
- 20个有效对话（单会话中不限对话次数）
- 在线聊天，联系表单，订单物流查询
- 邮件集成：各类邮件服务商都支持集成
- 社媒集成：WhatsApp，Instagram，Messenger
- 帮助中心不限文章个数
- 7*24小时全天候实时服务（中/英文都支持）
基础版套餐
$16.90 /月
或 $152.25/年（可节省 25%）
每100个会话另外收12美金
- [早鸟价10.14]
- 1个店铺
- 100个有效对话（单会话中不限对话次数）
- 自动化机器人
- 自定义FAQ域名
- 用户标签，会话标签
- 有限赠送的订单物流查询额度（若用系统自带的物流查询能力，将赠送额度））
7 天免费试用
高级版套餐
$42.90 /月
或 $360.36/年（可节省 30%）
每100个会话另外收12美金
- [早鸟价25.74]
- 3个店铺集成
- 500个有效对话（单会话中不限对话次数）
- 客户服务优先支持
- 有限赠送的订单物流查询额度（若用系统自带的物流查询能力，将赠送额度）
7 天免费试用
专业版套餐
$149.90 /月
或 $1,259.16/年（可节省 30%）
每100个会话另外收10美金
- [早鸟价89.94]
- 支持多店铺集成
- 2000个有效对话（单会话中不限对话次数）
- 定制方案支持
- 客户成功经理支持服务
- 有限赠送的订单物流查询额度（若用系统自带的物流查询能力，将赠送额度）
7 天免费试用
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
评论 (809)
Exceptional AI-Powered Support Platform!
We have been using Willdesk AI for our customer service needs, and the experience has been outstanding! The AI-powered features significantly streamline our workflow, making it easier to manage inquiries efficiently.
One of the best aspects of Willdesk is their excellent customer support—they genuinely care about their users and continuously improve their service based on feedback. The recent update on AI assistance and transparency in pricing shows their commitment to providing value and clarity.
Additionally, the mobile app enhancements have made it much easier to track unresolved queries and prioritize customer support needs. While email notifications for unresolved AI queries would be a great addition, we appreciate that they are already working on implementing this feature.
Overall, Willdesk AI is a game-changer for businesses looking for a smart, AI-powered customer support solution. Highly recommended for anyone using Shopify or other e-commerce platforms!
Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback and we are committed to maintaining high standards and to continue to improve user experience from the app.
Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance.
Thank you again!
Best regards,
Emma
Willdesk Customer Support Team.
We used to use ZEN DESK.. and was a good system. But for what we need, WILLDESK is more than enough. Flexible, intuitive and with AI now, even better. Support staff is top notch.. all of them are professional and patient. Great all around company.
Thank you so much for taking the time to leave us an amazing review! We are delighted that you're happy with the app and the support team. We really appreciate your feedback, we are committed to provide the best user experience and we will continue to try to better.
Feel free to contact us anytime for suggestions, questions and support. We are available 24/7 to provide assistance.
Thank you again!
Emma
Willdesk Customer Support Team
Great support. The team replied to my questions very quickly and solved the problem in no time. The software itself is really good and I would highly recommend it.
Thank you very much.
Thank you for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively, and that you're enjoying the software. Your recommendation means a lot to us! If you ever need further assistance, we're always here to help. 🚀✨
Best Regards,
Kim|Willdesk Support Team of Channelwill
Easy to set up, good to use. Great customer service.
Thank you so much for leaving a wonderful review! We're very delighted to hear that you are happy with the support and the platform. We really appreciate your feedback. We promise to continue and maintain high standards in user experience from using the Willdesk.
Feel free to send us a message anytime as you require support. We are available 24/7.
Thanks again!
Emma
Willdesk Customer Support Team
The customer service has been awesome so far and with a little patience I got the chatbot to do exactly what I wanted!
Thank you for your kind words! We're thrilled to hear that our customer service has been helpful and that you were able to set up the chatbot just the way you wanted. 😊
If you ever need further assistance or have any questions, we're always here to help!
Best regards,
Willdesk Customer Support
支持
应用支持由 Channelwill 提供。
资源
开发人员
WORK SPACE B15 ON 2/F, WING CHEUNG IND BLDG 58 - 70 KWAI CHEONG, Hong Kong, HK, 999077, HK
推出日期
2021年2月22日
专题展示
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