WD‑Live Chat, Helpdesk,Chatbot
配图图库
亮点
-
位于美国
-
适用于最新模板
关于此应用
推出日期
2021年2月22日
语言
英语， 简体中文， 繁体中文， 法语， 德语， 葡萄牙语（葡萄牙）， 葡萄牙语（巴西）， 意大利语， 西班牙语， 日语， 波兰语， 丹麦语， 挪威语（博克马尔语）， 荷兰语， 土耳其语， 斯洛伐克语， 索马里语， 斯洛文尼亚语，以及 土库曼语
适配以下产品：
Shopify Flow, Gmail, Outlook, Zoho, Godady, 阿里/腾讯企业邮箱, SEOAnt Page Speed, Facebook, Microsoft 365, Tracking more,Ecomsend, Parcel Panel，Lololyal loyaltyWilldesk 专注于为中国商家出海打造的一站式客户服务平台，提供全中文1对1服务，集在线客服、社媒、FAQ、物流追踪、CRM于一体，致力于帮您提升营销转化，降低服务成本
Willdesk 是为 Shopify 商家打造的，它可以在一个平台上管理多个店铺、多个渠道、多个社媒的消息(Facebook, Instagram, WhatsApp)，同时可以在消息面板上展示客户的订单情况、人员画像情况，支持您根据CRM为客户提供定制化的服务，提升营销转化。除此之外，FAQ和物流查询功能的集成，支持客户进行24/7小时自助服务，为您节省大量处理常见问题的时间成本，例如“我的订单在哪里”。您还可以通过 Willdesk 苹果和安卓移动端随时随地为客户提供便捷服务。Willdesk提供全中文操作界面，一对一中文专属客服，助您快速上手，免受语言困扰。
- 品牌化自助服务挂件：集成订单跟踪和常见问题，便于用户随时随地自助查询订单状态，自动解答“我的订单到哪了”等常见问题，降本增效。
- 在线客服助力销售增长：实时将在线访客转化为买家，提升销售转化率，将客服团队打造成利润团队。
- 多渠道集成释放生产力：无需担心IP关联，在一个平台处理邮件、FB、Whatsapp等渠道的客服咨询，提高工作效率。
- 用户画像助力智能营销：实时展示客户画像、历史聊天和订单等，对用户进行精准营销，与营销工具Klaviyo, Mailchimp, SMSBump, Privy集成
- 全平台集成，专为电商设计：集成多个电商平台和营销产品，专为DTC电子商务而生。
定价
7 天免费试用Free
免费安装
Additional SEO services are available for an additional fee starting at $79
- Unlimited agent
- 1 store
- 20 conversations
- Order track 20 orders
- Live Chat
- Email Integration
- Unlimited FAQ
- Messenger
Starter
$16.90/月
或 $152.25/年（可节省 25%）
$12 per each additional 100 tickets
- [Early Bird Offer $8.45]
- Unlimited agent seats
- 100 conversations
- Order track 100 orders
- Live Chat & Email
- Help Center
- Social media
Basic
$29.90/月
或 $258.48/年（可节省 28%）
$12 per each additional 100 tickets
- [Early Bird Offer $14.95]
- Unlimited agent seats
- 300 conversations
- Order track 300 orders
- Live Chat & Email
- Help Center
- Social media
Pro
$89.90/月
或 $733.72/年（可节省 32%）
$10 per each additional 100 tickets
- [Early Bird Offer $44.95]
- Unlimited agent seats
- 1000 conversations
- Order track 1000 orders
- Live Chat & Email
- Help Center
- Social media
Free
免费安装
Additional SEO services are available for an additional fee starting at $79
- Unlimited agent
- 1 store
- 20 conversations
- Order track 20 orders
- Live Chat
- Email Integration
- Unlimited FAQ
- Messenger
Starter
$16.90/月
或 $152.25/年（可节省 25%）
$12 per each additional 100 tickets
- [Early Bird Offer $8.45]
- Unlimited agent seats
- 100 conversations
- Order track 100 orders
- Live Chat & Email
- Help Center
- Social media
Basic
$29.90/月
或 $258.48/年（可节省 28%）
$12 per each additional 100 tickets
- [Early Bird Offer $14.95]
- Unlimited agent seats
- 300 conversations
- Order track 300 orders
- Live Chat & Email
- Help Center
- Social media
Pro
$89.90/月
或 $733.72/年（可节省 32%）
$10 per each additional 100 tickets
- [Early Bird Offer $44.95]
- Unlimited agent seats
- 1000 conversations
- Order track 1000 orders
- Live Chat & Email
- Help Center
- Social media
所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。
725 条评论
The support help us to add on option to open the willdesk window via a Click on our own icone or text selection. Great option to connect our CUSTOMER CARE page to willdesk. Just continue like now, excellent-recommended. Cheers. Cricketco.be
Thank you so much for your positive feedback! 🌟 We're thrilled to hear that our support team assisted you in seamlessly integrating the option to open the WillDesk window through a click on your own icon or text selection. It's fantastic to know that this feature has enhanced your connection with our CUSTOMER CARE page. 🤝 We're committed to maintaining this level of excellence, and we truly appreciate your recommendation. Cheers to more successful collaborations! 🚀🎉
Best Regards,
Sophie 💞
Willdesk Team
We've been using Willdesk for our FAQ section for quite some time now and we really are very satisfied. Also the chat function is helpful for our online shop.
I particularly want to mention the Willdesk support team. Not only are they always very friendly, they also make a great effort to solve any issue or question I have.
🌟 Thank you so much for your glowing review! We're thrilled to hear that Willdesk has been a valuable asset for your FAQ section and online shop. 😊 Our team is dedicated to providing top-notch support, and we're delighted that you appreciate their friendliness and commitment to resolving any issues or questions. 🚀 Your satisfaction is our priority! If there's anything else you need, feel free to reach out. Happy to have you on board! 🙌✨
Best regards,
Sophie| Willdesk Support
The chat feature has been super useful in connecting with customers quickly. Having it directly integrated into Shopify makes it easier than ever to provide quick, detailed information.
Thank you for the positive feedback! 😊 We're delighted to hear that you found our chat feature super useful in connecting with your customers! At the same time, our integration with Shopify makes it more convenient for you to access information from Shopify's end. If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀
Best Regards,
Kim
Willdesk Support Team 🌟
Really easy to set up and use among the others on the shopify app store. Custom support is quick to respond and really helpful. Sophie from the live chat support is really helpful and sweet.
Thank you for the positive feedback! 😊 We're delighted to hear that you found our app easy to set up among other Shopify Apps and our customer support responsive and helpful! At the same time, we are celebrating to know that you found Sophie very helpful and sweet. If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀
Best Regards,
Kim
Willdesk Support Team 🌟
I would not recommend this app due to their new customer support team. They are not sticking to their commitments. Their old support members were very supportive. They have recently introduced a new pricing structure and I have been a pro plan member since long ago. However, after their new pricing, they didn't put my account on the new pro plan and asked me to upgrade to the new plan. At least it would help if you firmed on the commitment that you had made before.
Hello there,
This is Sophie from Willdesk Support. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We understand your frustration and appreciate your loyalty as a long-time Pro Plan member.
We are actively investigating the situation to ensure a swift resolution. Rest assured, we are committed to addressing the discrepancy in your account and will work to honor the commitment made to you.
Your feedback is invaluable, and we genuinely value your continued support. We apologize for any inconvenience this may have caused and appreciate your patience as we strive to rectify the situation.
If you have any further concerns or details to share, please feel free to reach out directly.
Sincerely,
Sophie
关于此应用
推出日期
2021年2月22日
语言
英语， 简体中文， 繁体中文， 法语， 德语， 葡萄牙语（葡萄牙）， 葡萄牙语（巴西）， 意大利语， 西班牙语， 日语， 波兰语， 丹麦语， 挪威语（博克马尔语）， 荷兰语， 土耳其语， 斯洛伐克语， 索马里语， 斯洛文尼亚语，以及 土库曼语
适配以下产品：
Shopify Flow, Gmail, Outlook, Zoho, Godady, 阿里/腾讯企业邮箱, SEOAnt Page Speed, Facebook, Microsoft 365, Tracking more,Ecomsend, Parcel Panel，Lololyal loyalty更多此类应用
