WD‑Live Chat, Helpdesk,Chatbot
- 定價
-
提供免費方案。 提供免費試用。
- 特色
- 廣受美國商家愛用
- 可與最新佈景主題搭配使用
- 評分
- 4.9 (769)
- 開發者
- Channelwill
主要圖片圖庫
Willdesk 專注於為商家出海打造的一站式客戶服務平台，提供全中文1對1服務，集線上客服、社群媒體、常見問題、物流追蹤、客戶關係管理於一體，致力於幫您提升行銷轉化，降低服務成本。
Willdesk 是為 Shopify 商家打造的平台，它可以在一個平台上管理多個店鋪、多個渠道、多個社媒的消息（Facebook, Instagram, WhatsApp），同時可以在消息面板上展示客戶的訂單情況、人員畫像情況，支持您根據 CRM 為客戶提供定制化的服務，提升營銷轉化。除此之外，FAQ 和物流查詢功能的集成，支持客戶進行 24/7 小時自助服務，為您節省大量處理常見問題的時間成本，例如「我的訂單在哪裡」。您還可以通過 Willdesk 蘋果和安卓移動端隨時隨地為客戶提供便捷服務。Willdesk 提供全中文操作界面，一對一中文專屬客服，助您快速上手，免受語言困擾。
- 品牌化自助服務掛件：集成訂單追踪和常見問題，方便用戶隨時隨地自助查詢訂單狀態，自動解答「我的訂單到哪了」等常見問題，降本增效。
- 在線客服助力銷售增長：即時將線上訪客轉化為買家，提升銷售轉化率，將客服團隊打造成利潤團隊。
- 多渠道集成釋放生產力：無需擔心IP關聯，一個平台處理郵件、FB、Whatsapp等渠道的客服咨詢，提高工作效率。
- 用戶畫像助力智能營銷：即時展示客戶畫像、歷史聊天和訂單等，對用戶進行精準營銷，與營銷工具Klaviyo、Mailchimp、SMSBump、Privy集成。
- 全平台集成，專為電商設計：集成多個電商平台和營銷產品，專為DTC電子商務而生。
- 特色
- 廣受美國商家愛用
- 可與最新佈景主題搭配使用
語言
英文、 簡體中文、 繁體中文、 法文、 德文、 葡萄牙文 (葡萄牙)、 葡萄牙文 (巴西)、 義大利文、 西班牙文、 日文、 波蘭文、 丹麥文、 挪威文、 荷蘭文、 土耳其文、 斯洛伐克文、 索馬利文、 斯洛維尼亞文，以及 土庫曼文
可與以下項目搭配使用
Shopify Flow, 結帳頁面, Gmail, Outlook, Zoho, Godady, 阿里/腾讯企业邮箱, SEOAnt Page Speed, Facebook, Microsoft 365, Tracking more, Ecomsend, Parcel Panel, Lololyal loyalty所有功能
即時傳訊
- AI 聊天機器人
- 即時訊息
- 電子郵件聊天
- 社群媒體
- 專員分析
- 加密
自動回覆
- 常見問題
- 快速回覆
自訂
- 顏色和字型
- 表情符號和貼圖
- 聊天視窗
- 營業時間
- 歡迎訊息
- 聊天按鈕
- 標記
- 指派聊天
- 聊天流程
- 專員顯示圖片
管道
- 電子郵件
- 即時訊息
- 聊天機器人
- 社群媒體
- 自助
- 說明中心
- 聯絡表單
- 常見問題
工作流程自動化
- 自動回覆
- 回覆範本
- 票務
- 自動指派
- 標記
- 追蹤訂單
- 意見回饋問卷
- 多國語言
- 多家商店
- 報告
即時傳訊
自動回覆
自訂
管道
工作流程自動化
定價
FREE
免費安裝
Additional SEO services are available for an additional fee starting at $79
- Unlimited agent
- 1 store
- 20 conversations
- Order track 20 orders
- Live Chat
- Email Integration
- Unlimited FAQ
- Messenger
BASIC
$16.90 /月
或每年 $152.25，可省 25% 的費用
$12 per each additional 100 tickets
- [Early Bird Offer $11.83]
- Unlimited agent seats
- 100 conversations
- Order track 100 orders
- Live Chat & Email
- Help Center
- Social media
7 天免費試用
PRO
$42.90 /月
或每年 $360.36，可省 30% 的費用
$12 per each additional 100 tickets
- [Early Bird Offer $20.93]
- Unlimited agent seats
- 300 conversations
- Order track 300 orders
- Live Chat & Email
- Help Center
- Social media
7 天免費試用
ADVANCE
$149.90 /月
或每年 $1,259.16，可省 30% 的費用
$10 per each additional 100 tickets
- [Early Bird Offer $62.93]
- Unlimited agent seats
- 1000 conversations
- Order track 1000 orders
- Live Chat & Email
- Help Center
- Social media
7 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。
評價 (769)
Mariadel, was an absolute joy to work with. She quickly fixed what I asked and needed assistance with and explained the process thoroughly. I appreciate this service desk platform.
Thank you so much for leaving an amazing review! We are glad to hear that you are happy with the support. We really appreciate your feedback and we are committed to maintain high standards in the service that we provide.
Feel free to contact us anytime, we are available 24/7 to provide assistance as you require.
Many thanks again!
Emma
Willdesk Customer Support of Channelwill
Very good support. They where presistant and worked to solve my problem.
Thank you so much for taking the time to leave an amazing review! We're very proud to hear that you are happy with the support .We really appreciate your feedback. We are committed to maintaining high standards in user experience in using the platform.
Feel free to contact us anytime as you require, we are available 24/7 to provide help. Thank you again!
Emma
Willdesk Customer Support Team
I am speechless at how incredibly happy I am with the Helpdesk app (and the helpdesk behind it) from Willdesk. The helpdesk guides me with so much patience and attention. The app itself is very nice. Both in the free version and in the basic version, you can go a long way as a small business in offering service to your customers. Perhaps when my business starts running, I can go for the more advanced version.
I miss one or two features (like the visitors log/ analytics ) that I would have liked to see, but perhaps it will be available in the future. Because what I have now, I find the most important and I have been looking for a long time.
So highly recommended for small businesses.
Special thanks to Mariadel and Kim, for all their help, patience and thinking along.
Thank you for taking the time to leave a very nice review! We really appreciate the feedback and making the best user experience is our primary goal. We aim to continue to improve the services we are providing and we are glad that you are happy with the support provided.
Regarding logs and analytics, kindly send us a message with details and specifics of your request and we will be happy to discuss this with the team if this is something that needs to be added in the app.
Thank you again!
Emma
Willdesk Customer Support of Channelwill
We have just installed and integrated the app, but we can already say that the features are really diverse, and the apps from Channelwill generally seem to contain more than one initially thinks. We immediately had contact with support and spoke with Mariadel, who promptly addressed our concerns and questions and also unlocked some additional features for us. She was very helpful and competent - just as one would wish. I am excited to see how our customers will find the integration and look forward to the first messages and opportunities that will arise from it.
Wir haben die App gerade erst installiert und integriert, aber wir können jetzt schon sagen, dass die Funktionen wirklich vielfältig sind und die Apps allgemein von Channelwill scheinbar alle mehr enthalten als man zuerst denkt. Wir hatten direkt auch Kontakt mit dem Support und sprachen mit Mariadel, die sich sofort um unsere Anliegen und Fragen kümmerte und uns auch einige weitere Features freigeschaltet hat. Sie war sehr hilfebereit und kompetent - wie man es sich wünscht. Ich bin gespannt wie unsere Kunden die Integration finden und freue mich schon auf die ersten Nachrichten und Möglichkeiten, die sich dadurch eröffnen.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen! Es freut uns zu hören, dass Sie mit den verschiedenen Funktionen unserer App zufrieden sind und dass Ihr anfänglicher Integrationsprozess reibungslos verlief. Es ist großartig zu wissen, dass Mariadel in der Lage war, sich umgehend um Ihre Bedenken zu kümmern und zusätzliche Funktionen für Sie freizuschalten. Wir bemühen uns, Ihnen den bestmöglichen Support zu bieten, und wir schätzen Ihr Feedback sehr. Wir sind gespannt, wie Ihre Kunden auf die Integration reagieren werden und freuen uns auf die Möglichkeiten, die sich daraus ergeben werden. Wenn Sie weitere Fragen haben oder Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind für Sie da!
Nochmals vielen Dank für Ihre Unterstützung und dafür, dass Sie sich für Loloyal entschieden haben.
Mit freundlichen Grüßen,
Kim|Willdesk Support Team von Channelwill
Highly recommend the other ones with high reviews charge you for everything and its harder to use them. Will Desk has been super easy to use and the support is amazing.
Thank you so much for your glowing review! We're thrilled to hear that you've found Willdesk easy to use and that our support team has been amazing. It's great to know that we're offering the right balance of features and ease of use without unnecessary charges.
If you ever need further assistance, we're here to help!
Best regards,
Kim|Willdesk Support Team of Channelwill
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