Willdesk: Live Chat&AI Chatbot

Name: Willdesk: Live Chat&AI Chatbot
Brand: Channelwill
Rating: 4.8 (367 reviews)

定價: 提供免費方案。提供免費試用。
評分: 4.8 (367)
開發者: Channelwill

安裝

檢視示範商店

Willdesk 專注於為商家出海打造的一站式客戶服務平台，提供全中文1對1服務，集AI線上客服、社群媒體、常見問題、物流追蹤、客戶關係管理於一體helpdesk，致力於幫您提升行銷轉化，降低服務成本

Willdesk by Channelwill｜GPT-4驅動的AI智能電商客服平台：1.專為Shopify商家設計的整合式解決方案，支援單一平台集中管理：多店舖營運、跨信箱收發、社群訊息統一處理（Facebook、Instagram、WhatsApp。2.由AI智能助理(AI Live Chat Agent)自動處理高頻客服需求：訂單追蹤狀態查詢｜退換貨申請受理｜訂單取消作業｜收件地址修改｜即時常見問答回覆。3.大幅降低人工處理時間成本，內建智能流程引擎，實現進階營運功能：自動挽回棄單購物車｜主動觸發客戶再行銷｜工單智能分流派送｜知識庫即時調用應答。4.深度整合電商生態工具：無縫串接Shopify與物流追蹤系統（ParcelPanel、TrackingMore）、代營運工具（Dropshipman）、會員模組（Loloyal）。5.客製化品牌形象佈署：自定義幫助中心介面｜嵌入式品牌風格客服小工具｜獨立FAQ知識庫頁面。6.全繁體中文操作介面｜一對一專屬中文技術顧問｜在地化教學指南與線上課程，助您三分鐘完成系統部署，零語言隔閡啟。

品牌化自助服務掛件：整合訂單追蹤、常見問題與聯絡表單，方便用戶隨時隨地自助查詢訂單狀態。默认集成 Trackingmore API，无需额外的跟踪应用程序。
AI agent支援全渠道：能智能識別用戶情緒，推薦產品，處理售後訂單修改、退訂及物流查詢；郵件渠道AI過濾垃圾郵件和營銷郵件，回覆有效郵件，提升客票響應率。
多渠道集成釋放生產力：無需擔心IP關聯，一個平台處理郵件、Facebook、Instagram、Whatsapp等渠道的客服咨詢，提高工作效率。
用戶畫像助力智能營銷：即時展示客戶畫像、歷史聊天和訂單等，對用戶進行精準營銷，與營銷工具Klaviyo、Mailchimp、SMSBump、Privy集成。
全平台集成，專為電商設計：集成多個電商平台和營銷產品，專為DTC電子商務而生。

廣獲同類商店愛用: 美國商家

語言

英文、簡體中文、繁體中文、法文、德文、葡萄牙文 (葡萄牙)、葡萄牙文 (巴西)、義大利文、西班牙文、日文、波蘭文、丹麥文、挪威文、荷蘭文、土耳其文、芬蘭文、韓文、瑞典文、捷克文、挪威文，以及泰文

可與以下項目搭配使用

結帳頁面
Shopify Flow
Ecomsend, Parcel Panel
Gmail, Outlook, Zoho, Godady
Lololyal loyalty
Microsoft 365, Tracking more
SEOAnt Page Speed, Facebook
阿里/腾讯企业邮箱

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

免費方案

免費

功能

無限坐席
1個店鋪
20個有效對話（單次會話中不限對話次數）
線上聊天，聯繫表單，訂單物流查詢
郵件整合（通用郵件服務商皆支援整合）
社媒整合：WhatsApp，Instagram，Messenger
幫助中心不限文章數量
7*24小時全天候即時服務（中/英文皆支援）

入門方案

$16.90 /月

或每年 $152.25，可省 25% 的費用

每額外增加100個對話收費 12

功能

[早鳥價10.14]
1個店鋪
100個有效對話（單次會話中不限對話次數）
自動化機器人
自定義FAQ域名
用戶標籤，會話標籤
有限贈送的訂單物流查詢額度（若用系統自帶的物流查詢能力，將贈送額度）

7 天免費試用

專業方案

$89.90 /月

或每年 $755.16，可省 30% 的費用

每額外增加100個對話收費 10

功能

[早鳥價89.94]
支援多店鋪整合
2000個有效對話（單次會話中不限對話次數）
定制方案支援
客戶成功經理支援服務
有限贈送的訂單物流查詢額度（若用系統自帶的物流查詢能力，將贈送額度）

7 天免費試用

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。

評論 (367)

整體評分

4.8

各級評分數量

94% 的評分為 5 顆星
346
2% 的評分為 4 顆星
7
1% 的評分為 3 顆星
4
1% 的評分為 2 顆星
2
2% 的評分為 1 顆星
8

所有評價

2026年6月2日

I've been using this app for over a year, and even after subscribing to an annual plan, it still charges $30 every month. After contacting customer service for a refund, I purchased the annual plan again, but it still charges $10 extra every month.

His hidden costs are very high.

Crystals Wholesale USA

美國

使用應用程式 12個月

Channelwill 已回覆 2026年6月2日

Hi there,

This is Sophie from the Willdesk Support Team of CWILL.

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating unexpected charges can be.

We would like to clarify that our app does not intentionally apply hidden fees. We take billing concerns very seriously, and our team was able to resolve the billing issue promptly.

Please give us another chance to make everything right. If we were able to fully help you with your concern, we would like to know your thoughts by changing the negative review you shared earlier. 🌹

We value your long-term support over the past year and hope to have the chance to make this right. Thank you so much!

Sophie
Willdesk Customer Support Team

2026年5月27日

Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.

One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.

What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.

The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.

Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!

Pixel Burn Custom Laser Creations

澳洲

使用應用程式 18天

Channelwill 已回覆 2026年5月28日

Thank you so much for this incredible review and for taking the time to share such detailed feedback about your experience with Willdesk! 😊

We’re absolutely thrilled to hear that you’re loving the platform so far and that the flexibility of our live chat, automation, AI support, workflows, and customer service tools has been helping your team manage operations more efficiently.

It’s also wonderful to know that the mobile app has made such a positive impact for your operations team. We know how important it is to stay connected with customers even while away from the desk, so hearing this truly means a lot to us.

Most importantly, thank you for your kind words about Kim and our support team. We genuinely care about every merchant’s success, and we’re so happy to hear that your setup and testing experience felt smooth, responsive, and well supported. Your appreciation for the effort our team puts into customization and problem-solving is incredibly encouraging.

We truly appreciate your recommendation and are excited to continue supporting your business as you grow with Willdesk. Thanks again for being part of our community! 🚀

Best Regards,

Kim|Willdesk Support Team of CWILL