WD‑Live Chat, Helpdesk,Chatbot
主要圖片圖庫
特色
-
美國商家
-
可與最新佈景主題搭配使用
應用程式相關資訊
發布日期
2021年2月22日
語言
英文、 簡體中文、 繁體中文、 法文、 德文、 葡萄牙文 (葡萄牙)、 葡萄牙文 (巴西)、 義大利文、 西班牙文、 日文、 波蘭文、 丹麥文、 挪威文、 荷蘭文、 土耳其文、 斯洛伐克文、 索馬利文、 斯洛維尼亞文，以及 土庫曼文
可與以下項目搭配使用
Shopify Flow, Gmail, Outlook, Zoho, Godady, 阿里/腾讯企业邮箱, SEOAnt Page Speed, Facebook, Microsoft 365, Tracking more, Ecomsend, Parcel Panel, Lololyal loyaltyWilldesk 專注於為商家出海打造的一站式客戶服務平台，提供全中文1對1服務，集線上客服、社群媒體、常見問題、物流追蹤、客戶關係管理於一體，致力於幫您提升行銷轉化，降低服務成本。
Willdesk 是為 Shopify 商家打造的平台，它可以在一個平台上管理多個店鋪、多個渠道、多個社媒的消息（Facebook, Instagram, WhatsApp），同時可以在消息面板上展示客戶的訂單情況、人員畫像情況，支持您根據 CRM 為客戶提供定制化的服務，提升營銷轉化。除此之外，FAQ 和物流查詢功能的集成，支持客戶進行 24/7 小時自助服務，為您節省大量處理常見問題的時間成本，例如「我的訂單在哪裡」。您還可以通過 Willdesk 蘋果和安卓移動端隨時隨地為客戶提供便捷服務。Willdesk 提供全中文操作界面，一對一中文專屬客服，助您快速上手，免受語言困擾。
- 品牌化自助服務掛件：集成訂單追踪和常見問題，方便用戶隨時隨地自助查詢訂單狀態，自動解答「我的訂單到哪了」等常見問題，降本增效。
- 在線客服助力銷售增長：即時將線上訪客轉化為買家，提升銷售轉化率，將客服團隊打造成利潤團隊。
- 多渠道集成釋放生產力：無需擔心IP關聯，一個平台處理郵件、FB、Whatsapp等渠道的客服咨詢，提高工作效率。
- 用戶畫像助力智能營銷：即時展示客戶畫像、歷史聊天和訂單等，對用戶進行精準營銷，與營銷工具Klaviyo、Mailchimp、SMSBump、Privy集成。
- 全平台集成，專為電商設計：集成多個電商平台和營銷產品，專為DTC電子商務而生。
定價
7 天免費試用FREE
免費安裝
Additional SEO services are available for an additional fee starting at $79
- Unlimited agent
- 1 store
- 20 conversations
- Order track 20 orders
- Live Chat
- Email Integration
- Unlimited FAQ
- Messenger
BASIC
$16.90 /月
或每年 $152.25，可省 25% 的費用
$12 per each additional 100 tickets
- [Early Bird Offer $8.45]
- Unlimited agent seats
- 100 conversations
- Order track 100 orders
- Live Chat & Email
- Help Center
- Social media
PRO
$29.90 /月
或每年 $258.48，可省 28% 的費用
$12 per each additional 100 tickets
- [Early Bird Offer $14.95]
- Unlimited agent seats
- 300 conversations
- Order track 300 orders
- Live Chat & Email
- Help Center
- Social media
ADVANCE
$89.90 /月
或每年 $733.72，可省 32% 的費用
$10 per each additional 100 tickets
- [Early Bird Offer $44.95]
- Unlimited agent seats
- 1000 conversations
- Order track 1000 orders
- Live Chat & Email
- Help Center
- Social media
FREE
免費安裝
Additional SEO services are available for an additional fee starting at $79
- Unlimited agent
- 1 store
- 20 conversations
- Order track 20 orders
- Live Chat
- Email Integration
- Unlimited FAQ
- Messenger
BASIC
$16.90 /月
或每年 $152.25，可省 25% 的費用
$12 per each additional 100 tickets
- [Early Bird Offer $8.45]
- Unlimited agent seats
- 100 conversations
- Order track 100 orders
- Live Chat & Email
- Help Center
- Social media
PRO
$29.90 /月
或每年 $258.48，可省 28% 的費用
$12 per each additional 100 tickets
- [Early Bird Offer $14.95]
- Unlimited agent seats
- 300 conversations
- Order track 300 orders
- Live Chat & Email
- Help Center
- Social media
ADVANCE
$89.90 /月
或每年 $733.72，可省 32% 的費用
$10 per each additional 100 tickets
- [Early Bird Offer $44.95]
- Unlimited agent seats
- 1000 conversations
- Order track 1000 orders
- Live Chat & Email
- Help Center
- Social media
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。
725 則評價
Great and fast support. Thank you
Thank you for the positive feedback! 😊 We're overwhelmed to hear that you are happy with our services and we're delighted to know that you find our customer support fast! If you have any further questions or concerns, feel free to reach out. Your satisfaction is our priority! 👍🚀
Best Regards,
Kim
Willdesk Support Team 🌟
The support help us to add on option to open the willdesk window via a Click on our own icone or text selection. Great option to connect our CUSTOMER CARE page to willdesk. Just continue like now, excellent-recommended. Cheers. Cricketco.be
Thank you so much for your positive feedback! 🌟 We're thrilled to hear that our support team assisted you in seamlessly integrating the option to open the WillDesk window through a click on your own icon or text selection. It's fantastic to know that this feature has enhanced your connection with our CUSTOMER CARE page. 🤝 We're committed to maintaining this level of excellence, and we truly appreciate your recommendation. Cheers to more successful collaborations! 🚀🎉
Best Regards,
Sophie 💞
Willdesk Team
I would not recommend this app due to their new customer support team. They are not sticking to their commitments. Their old support members were very supportive. They have recently introduced a new pricing structure and I have been a pro plan member since long ago. However, after their new pricing, they didn't put my account on the new pro plan and asked me to upgrade to the new plan. At least it would help if you firmed on the commitment that you had made before.
Hello there,
This is Sophie from Willdesk Support. Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We understand your frustration and appreciate your loyalty as a long-time Pro Plan member.
We are actively investigating the situation to ensure a swift resolution. Rest assured, we are committed to addressing the discrepancy in your account and will work to honor the commitment made to you.
Your feedback is invaluable, and we genuinely value your continued support. We apologize for any inconvenience this may have caused and appreciate your patience as we strive to rectify the situation.
If you have any further concerns or details to share, please feel free to reach out directly.
Sincerely,
Sophie
很实用，功能也很齐全。
感谢您的积极评价！😊我们很高兴您觉得我们的产品实用且功能齐全。如果您有任何其他建议或需求，欢迎随时与我们分享！🚀
致以最诚挚的问候、
Sophie| Willdesk 支持
Great customer service as always!
Thank you for your kind words! 😊 Our team is delighted to hear that you had a positive experience with our customer service. If you ever need assistance again, feel free to reach out. 🌟
Best regards,
Sophie | Willdesk Support
應用程式相關資訊
發布日期
2021年2月22日
語言
英文、 簡體中文、 繁體中文、 法文、 德文、 葡萄牙文 (葡萄牙)、 葡萄牙文 (巴西)、 義大利文、 西班牙文、 日文、 波蘭文、 丹麥文、 挪威文、 荷蘭文、 土耳其文、 斯洛伐克文、 索馬利文、 斯洛維尼亞文，以及 土庫曼文
可與以下項目搭配使用
Shopify Flow, Gmail, Outlook, Zoho, Godady, 阿里/腾讯企业邮箱, SEOAnt Page Speed, Facebook, Microsoft 365, Tracking more, Ecomsend, Parcel Panel, Lololyal loyalty其他同類型應用程式
