Selfnamed: Cosmetics on demand

As much as I love the products on this app, the customer service, shipping speed, and printing issues are extremely frustrating. I have an order that was placed 21 days ago and, as of today, it still hasn’t been shipped. I’ve tried reaching out to customer service multiple times with no response. There is no live chat, and while they state that customer service will respond within 24 hours, that often doesn’t happen. In many cases, you’re forced to send another message just to follow up.

Edit: 2/10/26
I was contacted by Selfnamed about my previous review. The assisted me in getting it working. The test order was successful. However, now that I have received an actual order, I am receiving the same error. I attempted to manually order it through their website but the US is no longer an option to ship to, apparently. I assume this is a technical glitch or they are having tariff issues. Pretty disappointed. I've unlisted all the Selfnamed product once again. Tbh, this has been nothing but a headache and I don't know that I want to continue with their product anymore.

Everything seems to connect properly but I've been unable to get any orders to go through for over a month. I just get a "something went wrong" error. Nothing I try works and the response time for assistance from Selfnamed takes multiple days between messages which makes it impossible to actively troubleshoot. The only advice I've received is to uninstall all other apps and try again. That's not happening. The other apps are actually selling things. I've delisted all 60 Selfnamed items I have in my store because of this. It's a shame because of how much work I've put into the labels.

For some reason, all my products with my design disappeared, and I thought that was it, I'd have to start all over again. But the team at Selfnamed helped me and restored everything, for which I'm very grateful. Thank you for helping your clients.

Selfnamed set the bar incredibly high for both product quality and customer service.

There formulations are high quality and proven to deliver results. The final products we received were exactly what we envisioned. The ingredients are clearly high-quality.

The team at selfnamed.com has been professional, responsive, and incredibly supportive throughout the entire process, they are a reliable partner that I highly recommend to anyone looking to launch or scale their skincare line!

This isn't my first time in droshipping and I love Selnamed. Customer service has been amazing and very helpful with everything that comes up and I need help with. Always gets back to me within 24 hours. The products are amazing. The site is easy to use and designing labels and boxes is very simple. The only thing I think would help tremendously is being able to do that from your phone or iPad and they said they are working on this. Absolutely love this company.

A dream of mine has to start my own skincare line, but overhead cost for wholesale and all the fees has been a barrier for years.

I am an industry educator and professional and reviewed all of their product offers to come here and say their formulations are quality. Starting your own company with FDA tested and extensive product details from scent to percent natural and organic are easy to digest on their page to create something beautiful.

No monthly fee and paying per order for drop ship has been a great ey to start my business to learn customer trends and see what they are buying before investing heavily in my wholesale purchase. You get to flex up and minimize your cost by then offering both drop ship and wholesale.

Again, looked at other companies that offer similar services but with only 7-10 products. Making you unable to differentiate yourself from the competition.

The adobe illustrator files provided as templates to really make the brand your own if you are savvy with computers and design, but they offer support in design AND they have templates where you can build the product on their page. I went the adobe route and changes the product names and did designs that will ensure I am truly differentiated.

Retinol alternative anti aging, to trending ingredients like niacinamide and glycolic. They quite literally have everything you need to create beautiful skincare brand.

I’ve been using Selfnamed for a while now, and their products are absolutely amazing, the quality, packaging, and overall branding options are top-tier. You can tell they really care about making their formulas and designs stand out.

However, I’ve noticed that their customer support isn’t as responsive as it used to be. They used to reply super fast, but since the company started scaling, responses seem slower and less personal. I understand growth can stretch resources, but I hope they bring back that same level of support they had before.

Still, I’ll continue using them because their product quality is genuinely impressive, one of the best in the private-label skincare space.

Selfnamed has been a game-changer for us! The platform is easy to use, the product quality is top-notch, and the branding options are beautifully executed. Their customer support is also really responsive.

We’ve been able to create a seamless private label experience, and our customers love the final result.

The platform is totally automated and easy to use which is soo amazing. However when it comes to getting attention from a live agent for technical matters they dont respond for hours/days and are often very unresponsive.

I have been having a few issues with technical things that only can be addressed with a human or tech support and I have not gotten the assistance or attention i would think would be important in order to make sales.

I have been using Selfnamed for several months now, I really like the quality of products, smooth navigation, and support from the Team!