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The design tool is complete garbage. You create a design, click "finish design," the tool switches to the dashboard, and under "product" it says: "Mockup not created," and everything is deleted. This happens several times in a row. When designing bundles where you're combining a surface and a box, switching between the two parts causes the autosave to jump to "continue" and delete the design. This also happens multiple times in a row. The autosave is annoying, it saves every tiny movement, causing the page to freeze constantly. The system is constantly lagging; it's as slow as a sloth. You get logged out of the system mid-work. Existing designs, when modified, are saved incorrectly somewhere on the server in the background and can't be opened because it throws an error. If you can ever open them again, half the design is gone. Saving each design takes minutes, and you have to pray that it actually survives. It's 2026, who thinks a server somewhere on the other side of the world with 2 GB of RAM is enough to design? We'll see how the product turns out. However, I already hate the design interface.
Thank you for taking the time to share this — and we completely understand the frustration. Losing work multiple times in a row, dealing with freezes, and running into errors when trying to reopen designs is genuinely unacceptable, and we're sorry you experienced all of this.
We've already reached out to you personally to dig into the specific issues you encountered and make sure your designs are recovered where possible. These are not the standards we hold ourselves to, and your feedback is being taken seriously at the right levels.
The autosave behaviour, the bundle-switching bug, the session timeouts, and the performance issues you described are all on our radar as priority items. We know "we're working on it" doesn't undo lost work or wasted time, but we want you to know this isn't being brushed aside.
We hope the conversation we've started privately can at least begin to make things right.
As much as I love the products on this app, the customer service, shipping speed, and printing issues are extremely frustrating. I have an order that was placed 21 days ago and, as of today, it still hasn’t been shipped. I’ve tried reaching out to customer service multiple times with no response. There is no live chat, and while they state that customer service will respond within 24 hours, that often doesn’t happen. In many cases, you’re forced to send another message just to follow up.
Thank you for your feedback. We’re sorry to hear about the delay with your order and the difficulty you’ve had reaching customer support.
A 21-day delay before shipment is not typical, and we understand why this would be frustrating. While we aim to respond to all inquiries within 24 hours, we recognize that this wasn’t met in your case.
We’d like to look into this and resolve it as quickly as possible. Please contact us again with your order number, and our team will prioritize reviewing your order.
We appreciate you sharing your experience—it helps us improve both our service and communication moving forward.
The platform is totally automated and easy to use which is soo amazing. However when it comes to getting attention from a live agent for technical matters they dont respond for hours/days and are often very unresponsive.
I have been having a few issues with technical things that only can be addressed with a human or tech support and I have not gotten the assistance or attention i would think would be important in order to make sales.
