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Working with selfnamed for a few days , till now the experience is amazing .
So far, I have been very satisfied with Selfnamed. I love that their cosmetics are natural and organic, and that they are created in an ethical and eco-sustainable way. One tip I would give is to improve the product packaging a bit; the paper is too fragile, and the perceived value of the product could diminish. It should be more solid.
Selfname is great to use, helped me start a small business. I recommend using it!
The customer service and tech support were fantastic, couldn't fault them when ever I had any issues with installing the app.
Fantastic products and I feel their customer service has always been second to none.
Your honest feedback is very important to us. Thank you for helping us improve our products and services.
Our experience with Selfnamed is excellent, we have support to answer our questions, the products are excellent, the integration with Shopify is simple and intuitive. With Selfnamed integrated into Shopify, success is guaranteed!
we are very enthusiastic about the app, it was easy to integrate. everything runs smoothly and automatically. the service is also very friendly.
Thank you for the wonderful feedback. We’re glad to know that our product met your expectations
Initially, I encountered some bugs using the Selfnamed app, but Kristaps and the support team were incredibly supportive in resolving my integration issues; Selfnamed seems like a good company, and I hope our long-term partnership goes well.
Severals errors at the beginning but the team is helpful and fixed it. Really nice products I am satisfied and excited to continue working with them !
Always easy to get in touch with the support team. A big thank you to Nicole and Laura for their time and willingness to answer doubts and questions you may have. Easy to connect with my store and integrate the product selections.
I really like the potential this app and platform has - the products are beautiful. But the customer service is really really slow and there are still a few bugs to be fixed.
The currency is the same even if you switch location, so if a product is 5 Euros it will also show as 5GBP and 5USD on my bill which doesnt make sense and I'm unsure how much I'm really being charged.
My customers keep getting angry because their shipping tracking numbers arent sent to them and their order status remains on "preparing" and on my end of it I also can't view any customer shipping tracking numbers so I can't help them.
Thank you for your feedback!
We're saddened to hear about your experience.
Our system is charging the correct amounts in all the currencies - if you're facing some bugs regarding this, please reach out to support@selfnamed.com, so we can help you.
The tracking numbers can be found in your Selfnamed profile - the tracking number can be found by each order. We hope to bring the tracking numbers to Shopify soon as well.
As for sending to your customers - currently we don't have a feature that would trigger an email from you - you'd need to send the tracking numbers to your customers.