Omtaler (71)
Raffiner
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Etter vurdering
The products are really good as well as the support. They offer also a viratey of solutions for your design.
Only negative point at the moment is that we do have some issues sometimes with the sync/fulfillment with the orders which leads to some delays in shipment
Thank you for your honest feedback. We appreciate your openness and will use your insights to improve.
I really like the potential this app and platform has - the products are beautiful. But the customer service is really really slow and there are still a few bugs to be fixed.
The currency is the same even if you switch location, so if a product is 5 Euros it will also show as 5GBP and 5USD on my bill which doesnt make sense and I'm unsure how much I'm really being charged.
My customers keep getting angry because their shipping tracking numbers arent sent to them and their order status remains on "preparing" and on my end of it I also can't view any customer shipping tracking numbers so I can't help them.
Thank you for your feedback!
We're saddened to hear about your experience.
Our system is charging the correct amounts in all the currencies - if you're facing some bugs regarding this, please reach out to support@selfnamed.com, so we can help you.
The tracking numbers can be found in your Selfnamed profile - the tracking number can be found by each order. We hope to bring the tracking numbers to Shopify soon as well.
As for sending to your customers - currently we don't have a feature that would trigger an email from you - you'd need to send the tracking numbers to your customers.
Automated platform, fast answers. I get all the info I need. Products are amazing.
👍
very difficult to use app. customer service is not happening.
Thank you for your honesty. Our team has reached out to you to help with the issues you've been facing.
Love the way I get to edit my own photos and the price of the items are amazing and natural ingredients.
Always easy to get in touch with the support team. A big thank you to Nicole and Laura for their time and willingness to answer doubts and questions you may have. Easy to connect with my store and integrate the product selections.
I like selfnamed and the convenience of not having to have products on hand. It allows me as a small business to run my business with ease.
Thank you for your positive review. Your satisfaction is our top priority, and we’re glad to know we hit the mark.
Good partner, fast support—high quality products & very quick fulfillment time. Spent us a lot of time & resources, thanks for your service!
Thank you for the review! We're happy to help!
Currently starting up a new brand and the support has been fantastic so far. Thank you and look forward to building something special with you.
They are a very serious company, and they treat the customers very well. I totally recommend working with them.
Lovely working with you!
