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I had an issue with the printing on my sample box, but Selfnamed’s customer service was very helpful and resolved it quickly. They reviewed the issue, allowed me to submit an updated high-resolution design, and refunded the replacement order. I really appreciated the communication and support throughout the process.
Excellent partner for anyone looking to launch or grow a skincare brand.
The product quality is very good, the formulations are modern, and the white-label options make it easy to build a professional product line. The platform is straightforward to use, and the range of products covers many popular skincare categories.
What I appreciate most is the willingness of the team to help when questions arise. Communication has been professional, and the overall experience has been positive.
If you're looking for a European white-label skincare supplier with quality products and a good selection, Selfnamed is definitely worth considering. Looking forward to continuing our partnership.
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strong and fast communication they were great to work work with and happily made any changes i wanted to my design i highly recommend them if your looking into starting your own private label skin care brand
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This isn't my first time in droshipping and I love Selnamed. Customer service has been amazing and very helpful with everything that comes up and I need help with. Always gets back to me within 24 hours. The products are amazing. The site is easy to use and designing labels and boxes is very simple. The only thing I think would help tremendously is being able to do that from your phone or iPad and they said they are working on this. Absolutely love this company.
I have been using this app for about 4 months now, the products are of good quality there are many glitches in the tool and things to be improved to make it more efficient.
On the plus side are the products, they keep including new ones and they are of high quality and You can start a business quickly with them. You can preview your products and they provide automated mockups directly to your shopify. The ordering process is quite seemless once you know what settings to apply which are not explained anywhere.
On the need to improve section i would mention that the support team takes quite a long time to answer and we had a few issues until now.
One of them is not being able to give access to other users like your graphic designers, so everything needs to be managed from one user account.
Key functionalities like being able to delete old or no longer needed designs in the design studio are not available and they create a big chaos of designs with so many products and customisations.
Also the filtering options in the my products sections is very limited and does not allow you to group them.
The process of creating and applying templates to products could be simplified, unfortunately they do not provide tutorials on how to do it properly so I had to make a lot of mistakes until i worked it out.
There are also inconsistencies for example the product has a name on the website and a different one in the templates and some templates do not have the right dimmensions.
Beyond the tool, we have had a couple of issues with shipments, the delivery times are much longer than what it is stated in the website. My last customer order was placed on 17 March and the customer just told me they have not yet received it after 10 days. This is a big issue!
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First of all I'm impressed with the quality of their products. Everything is well-made, from creams and serums to packaging.
The app is incredibly easy to use, making it simple to manage orders and streamline operations. What truly stands out, though, is their customer support. I faced an issue with shipping caused by the courier, and even though it wasn’t their fault, the SelfNamed team (special thanks to Utpinjar!) went above and beyond to help me resolve it quickly and efficiently.
I’m very happy with the service and products, and I’ll definitely continue working with them. Highly recommended!
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A very good system! The products are very high quality and easy to use or market. The online designer is super easy to handle and works very well. If you have any questions, the support is always available, even very quickly. We can only recommend the system and the app Selfnamed!
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As a business owner it was vital to find great skincare products for my customers that actually work. This is what I found with Selfnamed. It was easy to use and great for personalization for my brand. As one with little graphic arts skill when I ran into design issues their customer service was there to help along the way. I will use Selfnamed in the future for other businesses.
Thank you for the feedback, Bella!
Ich liebe den Service und die Produkte
I’ve been looking for a good skin care supplier for a while now and Self Named tick all the boxes.
Great range of items, ability to fully personalise the packaging and the items themselves are amazing quality.
Highly recommend.