Selfnamed: Cosmetics on demand

When we first started with Selfnamed, it was good. There were a few things here and there that required some manual work to sync between Shopify and Selfnamed, but in the meantime they improved a lot, automated all the boring things and the process is as smooth as possible. They went from good to great, and we are very happy to work with them.

Ho riscontrato problemi su ogni singolo ordine:

1. Gli ordini rimangono in stato "pendente" per giorni (sul sito è indicato che gli ordini vengono preparati e spediti in 2 giorni).

2. E quando finalmente l'ordine riesce a partire il cliente non riceverà mail il suo ordine.

Su 10 ordini solo 2 sono arrivati a destinazione (e con tempi molto più lunghi da quelli indicati sul sito: 4/5 giorni per la preparazione e 15/20 giorni per la spedizione).

3. Il supporto clienti non è dei migliori, rispondono dopo 2-4 giorni e spesso senza fornire un aiuto concreto.

Selfnamed was the only one company in the whole world, that I choose to collaborate. They are the only one who fulfilled all of my requirements: to have the high quality products, ecocert and cosmos certified, to be supportive and knowledgeable, as well. I am cosmetic chemist, and I can tell they are stand out from the crowd. If I wasn't able to use their products and services, I would choose not to have company. I love all about Selfnamed. Their concept, studio design, they are very attentive and informative. 10 stars from me. Wish you all the best! Jelena

The Selfnamed team are incredibly supportive and helpful with everything, their customer service is beyond excellent! The app is easy to use and very slick!

In addition to the above the products that they produce are truly amazing! The formulas are stunning!

Selfnamed is an excellent app for anyone looking to sell high-quality, customizable skincare products. The organic and vegan formulas are a big plus, and the dropshipping process is smooth and efficient. The label customization feature makes branding easy and professional. While the product quality is impressive, occasional technical glitches and response times from customer support could be improved. Overall, it's a great tool for building a personalized skincare line.

** updated review ***

Following my initial review, the service has really improved. It appears that there are more staff working at Selfnamed now, previously I just received an email from the same person, but now there are different people replying. The speed of response is really quick now, and the team are helpful.

I put the problems I had earlier down to 'teething' problems. Looking towards success with Selfnamed now.

Set up my store and branded 66 products with Selfnamed. I did a test order on my store, and it went through fine. I did a further 3 orders to provide products to 2 UGC creators and 12 products to myself to photograph, and I had no end of problems.

The two UGC orders wouldn't fulfil. I reached out to the support team who kept on telling me the same thing (i.e. look at the reason) despite me telling them there wasn't a reason. They eventually sent a request to access my Shopify store, yet despite giving them access 3 working days (5 calendar days) ago, no one has logged into look at it.

This is really awful service - if these had have been customer orders I'd be screwed. I'm now deleting the Selfnamed products from my store and deleting the app.

Selfnamed offers a great range of products, and integrating it into my Shopify store was seamless. The overall product quality is impressive, and I appreciate their wide selection. However, the fulfillment times are considerably longer than what they claim on their site, which has been disappointing. Another downside is not being able to update designs for product packaging on the fly—you have to remove the product entirely and add a new one with the revised design. While there’s definitely potential here, these drawbacks make the experience less smooth than I had hoped.

First of all I'm impressed with the quality of their products. Everything is well-made, from creams and serums to packaging.
The app is incredibly easy to use, making it simple to manage orders and streamline operations. What truly stands out, though, is their customer support. I faced an issue with shipping caused by the courier, and even though it wasn’t their fault, the SelfNamed team (special thanks to Utpinjar!) went above and beyond to help me resolve it quickly and efficiently.
I’m very happy with the service and products, and I’ll definitely continue working with them. Highly recommended!

Very happy with my experience so far. I have used their design service and they have been very accommodating towards my requests for some changes. I have also ordered some sample products and couldn’t be happier with the quality.

As a business owner it was vital to find great skincare products for my customers that actually work. This is what I found with Selfnamed. It was easy to use and great for personalization for my brand. As one with little graphic arts skill when I ran into design issues their customer service was there to help along the way. I will use Selfnamed in the future for other businesses.