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Impressed by the concept, the product selection and certifications. Some minor bugs with the app, but they are fixed now. I like it so far. Yet to see if the shipping, delivery and returns services are good.
I have been trying to work with this company for 2 months. Their app is just FULL OF BUGS. I don't understand why they didn't just fired their developer. They must really like him to let him do so much mistakes. The import function just simply don't works, so imagine if you receive orders...
Apart from that I tried the old way (placing order one by one on their website) and it's just a complete mess. There is no automation for tracking. No automation for VAT rules (they charge it to you even though you have a VAT number).
And the WORST PART IS THEIR SHIPPING PARTNERS. THE SHIPPING FEES are super high and the package get returned to the factory every time because instead of delivering without signature, they deliver it with signature ; making the whole delivery thing such a nightmare... When doing dropshipping from China the products are just delivered in the mailbox and that's it; no problem with signature thing.
In short, just stay away from this company at all cost until the sugar mommy money feeding the dev team realize it's time to change the devs for real.
I feel sorry that your experience is so bad with our service.
I would like to solve and resolve the issues you are experiencing. We have just launched integration and experiencing some bugs, but most of them are solved and hopefully the bugs you are experiencing also will be reported from you.
We would like to improve our service so could you please clarify these things for me:
- We’ve checked the system and no bug reports from your side have not been filed. Can you please clarify the bugs you are experiencing?
- Could you clarify what you mean by “order management” is dysfunctional?
- Also, why do you feel that manual order placement is “chaotic”?
- Not clear on your comment about VAT. I see that for an account with your username the VAT status has been denied. Usually, it status DENIED is due to unsufficient documentation, Would you like to re-submit?
- We are constantly working to improve shipping costs and service quality.
Shipping prices we are offering are one of the lowest in the market, you can ship 2-3 units across Europe for 6-9 EUR.
- Soon you will be able to not choose Selfnamed profiles for your Shopify store and offer prices you like to your customers.
At first, I was very excited to sell the products offered by this company. A customer placed an order on August 11, 2023; I had the package shipped to my address because I wanted to check the packaging and smell the products before I sent it out to my customer. Two of the bottles were damaged, so I contacted Selfnamed for help on August 25, 2023. On August 28, 2023, Nicole from Selfnamed replied to my email and offered to either re-ship the damaged products or refund the cost of the two damaged bottles. I chose to have them re-ship.
On September 7, 2023, I sent an email to Nicole asking for a status update. I sent another email on September 11, 2023, again asking for a status update. I reached out again and again, with no response. On Wednesday, September 13, 2023, I finally heard back from Nicole. She said she forgot to hit "send" on her email. (How do you forget to hit SEND on an email???) which is why I had not heard from her sooner. Anyway, she said that she would check the status of the shipment, it was scheduled to go out this week.
Today is September 17, 2023. I have not heard anything more about this replacement. My customer is LIVID. I will probably have to issue a refund. This is a terrible way to conduct business.
Stay away from this company. They will not take care of your issues or concerns; they will just give you lame excuses. I'm really, really angry.