Selfnamed: Cosmetics on demand

I’ve been using Selfnamed for a while now, and their products are absolutely amazing, the quality, packaging, and overall branding options are top-tier. You can tell they really care about making their formulas and designs stand out.

However, I’ve noticed that their customer support isn’t as responsive as it used to be. They used to reply super fast, but since the company started scaling, responses seem slower and less personal. I understand growth can stretch resources, but I hope they bring back that same level of support they had before.

Still, I’ll continue using them because their product quality is genuinely impressive, one of the best in the private-label skincare space.

The platform is totally automated and easy to use which is soo amazing. However when it comes to getting attention from a live agent for technical matters they dont respond for hours/days and are often very unresponsive.

I have been having a few issues with technical things that only can be addressed with a human or tech support and I have not gotten the assistance or attention i would think would be important in order to make sales.

I started listing products from Selfnamed, and I also ordered a few to test the quality. I’m very satisfied with the quality, and as for the app itself, I’m also very pleased — it’s easy to use, offers high-quality mock-ups, and the print quality is excellent. I appreciate that all the ingredients are listed, and the delivery was quite fast: it says 9 days, but I received it in 7.

I would love to see an option to customize the box in which the products are delivered — that would be really nice. For example, for the serum, I’m referring to the Rosemary box, it would be great if it were made of sturdier cardboard.

I would also like to do dropshipping with cosmetics, and it would be amazing if perfumes could be listed as well, and maybe even a category for children’s products.