SelfServe: Order Edits Upsells

Let shoppers fix orders & add items—cut tickets and grow AOV.

Customer Self-Service Portal: Allows customers to modify their own orders post-purchase to correct errors, reducing the need for support intervention. Post-Purchase Order Modification: Enables customers to edit orders, which can help recover sales that might otherwise be lost due to simple mistakes. Address Validation: Integrates with Google Maps to provide real-time address verification and auto-complete functionality, reducing the likelihood of shipping errors.

• Order Editing Portal – lives on Order-Status page.
• Full Item Control – swap variants, change quantity, add or remove products.
• Address Updates – customer-driven, automatically reflected in Shopify.
• Configurable Windows – Set custom cut-offs (30 mins to 3 days)
• Conditional Upsells – rules by product or collection 1-click add-to-cart