SelfServe: Order Edits Upsells

Let shoppers fix orders & add items—cut tickets 30 %, grow AOV 15 %.

Why merchants install SelfServe: • Slash support workload – shoppers fix mistakes themselves instead of opening tickets. • Recover lost revenue – post-purchase offers turn “oops” moments into bigger orders. • Fewer shipping mishaps – realtime Google Maps validation & auto-complete. Built for… • High-SKU & bulk carts: Grocery, hardware, pet supply. • Size-sensitive verticals: Fashion, footwear—easy variant swaps stop returns. • Subscription & DTC: Keep customers happy between deliveries.

• Order Editing Portal – lives on Order-Status page.
• Full Item Control – swap variants, change quantity, add or remove products.
• Address Updates – customer-driven, automatically reflected in Shopify.
• Configurable Windows – Set custom cut-offs (30 mins to 3 days)
• Conditional Upsells – rules by product or collection 1-click add-to-cart