SelfServe Order Editing+Upsell

Name: SelfServe Order Editing+Upsell
Brand: Grumspot Ltd.
Rating: 5.0 (5 reviews)

定價: 提供免費方案
評分: 5.0 (5)
開發者: Grumspot Ltd.

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Self-service order editing for customers to save support hours.

Powerful order editing for your customers. Let them fix orders & add upsells. Slash support tickets.

Stop losing time and money on manual order changes and costly returns. SelfServe gives your customers a self-service portal on the order status page to instantly fix common mistakes. They can swap variants, correct addresses with Google Maps validation, and even cancel orders within a timeframe you control. Turn problem orders into profit opportunities with post-purchase upsells that increase your average order value. Reduce support tickets, improve customer satisfaction, and grow your revenue.

Self-Service Order Editing: Let customers edit orders 24/7, no support needed.
Increase AOV with Upsells: Offer one-click product add-ons after they checkout.
No Failed Deliveries: Get address validation with Google Maps auto-complete
Full Control: Set custom editing windows and rules for what can be changed.
Item & Variant Swaps: Customers can change size, color, or product options

特色: 可直接在 Shopify 管理介面使用

語言

英文

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

類別

編輯訂單

訂單最新資訊

訂單管理

狀態更新

定價

Free

免費

5 Order Edits
5 Upsells

Pro

$99 /月

Unlimited Order Edits
Unlimited Upsells

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。

評論 (5)

整體評分

各級評分數量

100% 的評分為 5 顆星
5
0% 的評分為 4 顆星
0% 的評分為 3 顆星
0% 的評分為 2 顆星
0% 的評分為 1 顆星

所有評價

2025年9月29日

This app has been a gamechanger for our store. One of the biggest pain points we had was customers emailing us to fix small order mistakes such as wrong variant, wrong address, or wanting to add an extra item after checkout. With SelfServe, all of that is now handled automatically without my support team needing to step in.

The order editing portal on the order status page is super intuitive and easy for customers to use. I also love the address validation feature since it helps prevent shipping errors (something that used to cost us both money and time).

The configurable windows are a great touch, we can give customers a set time frame to make changes without disrupting our fulfillment process. Plus, the upsell option is clever: customers often add another item when they’re fixing their orders, which has definitely helped increase our AOV.

When I needed support, the team had a dedicated group to handle my issue and resolved it very quickly. That gave me extra confidence in using the app long-term.

Setup was straightforward, and it integrates smoothly with Shopify. Overall, this app has reduced support tickets, improved customer satisfaction, and added extra sales. Highly recommended!

Wing Heong BBQ Meat

馬來西亞

使用應用程式 9個月

2025年10月14日

The setup was surprisingly easy, and we had the customer-facing order editing live in under 15 minutes. Now you can swap a medium for a large directly from the order status page without bothering support. It's early days but I think we can cut support tickets easily by 30%.

SPOON

德國

使用應用程式 8天