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We had a problem with sell by weight app, but the company reached out and walked me through the process. So far, it's working exactly as it's supposed to. I have to say it was actually nice talking a person on the phone instead of a robot or being redirected for 4 hours like all the other apps. 5 stars now, thank you
Hi ASAP Stone and Landscape Supply, we're sorry you ran into issues with our app during this transition. We checked and don't believe we ever received a support request from you - we've sent you a separate email as we'd love to help get you back up and running, we hope you'll give us the opportunity to make this right for you.
Paying $20/month for absolutely nothing. On it's best day, the Sell by Weight App will take 5 minutes to load on your POS and slow you down. On it's worst day, it shows a blank screen or opens to the 'set up' screen. We have found it to be incredibly frustrating and now it doesn't work at all. We have not been able to use it since last week when they "updated it" and seemingly broke it. We opened a support case which hopefully gets resolved soon, as we are paying for this service.
Hi Hadley, we spoke yesterday on the phone. We're sorry for the frustration you experienced with our app - the issues you mentioned in your review were unfortunately caused by Shopify and outside of our control as a third party developer, but our new tile should load noticeably more quickly. If you'd like to give our app another try, you can follow the instructions we emailed to you.
Derrick and his team are amazing and are always willing to help with whatever our company needs. We run a direct to consumer meat business and use a variety of the FillJoy apps for our various sales channels. Every time we have had any sort of issue of specialty thing that we have needed Derrick and his team are right there answering our millions of questions and coming up with new and improved beta versions of their apps for us to try. We truly wouldn't be able to run our business on a platform like Shopify without the Filljoy apps!
app works well and team provides excellent and prompt customer support
Thank you Hannah Jane for the kind review!
We are happy to find this amazing App "Sell Products by Weight in Shopify POS". For products that need to be sold by weight, this helps us a lot and they are willing to hear our opinions and improve them. Well done!!
On behalf of all the staff at our store, I would like to say "Thank you very much Filljoy - Derrick"
Thanks Rebecca for the kind review!
Our biggest barrier to migrating to shopify was solving for being able to sale by weight. This app has been phenomenal for us. It slows our POS process down slightly, but the outcome has been very worth it and the performance of the app has been overall very stable once we got up and running
Thank you so much for the kind review!
Great customer service
This app made selling by weight so easy for our refill store. Derrick was fantastic and very helpful in setting up the app for us for our refill store on wheels. He is quick to respond and will pretty much do everything he can to help you. I would highly recommend Sell by Weight in POS app!
Thank you Laura for the kind review!
I have great experience with the app and the builder of the app. They are very nice and talented. Always recommended Filljoy!
This app is incredibly helpful for our storefront checkout. Anytime I have had an issue Derrick has been so responsive and helpful. Often these aren't issues with the app, but a larger shopify issue or user error, but he always make sure they are resolved to the best of his ability. I think that's pretty remarkable!