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I use this app to manage my inventory in 6 marketplaces. As long as it is working and uploading tracking and counting things correctly it is ok, but if you have a problem and need support then you have to wait until they answer your request between 8am-5pm. They need to have customer support on chat that answer right away from the app instead of hours later with an email. When you ship multiple orders from many channels it requires efficiency.
Most of the time the software runs pretty seamless.
Debbie- apologies for your frustration. Your support message came in last night after hours, and we weren't able to respond until first thing this morning. The good news is that the issue you reported has already been identified and fixed - less than 2 hours after our support team started today. That's pretty good customer service and problem solving by any industry standard, so we hope this is acceptable for you.
In the year of our lord 2023 do you want to have to check your paid tool's work every day? Do you want customers contacting you because orders haven't been passed to Amazon for fulfillment or tracking has not been passed back to Shopify or eBay? Do you want to return from sick leave or vacation to a logjam of failed orders and upset customers?
If so, Sellbrite is the tool for you!
The rest of us will find it absolutely unacceptable that they haven't figured out how to notify us -their customers- when errors occur (and they will) so that those errors can be resolved. Instead they expect users to log in daily to make sure that everything is working as advertised.
I used this app to integrate with 4 platforms, and it has become my go-to app for managing the linking between my products and the platforms. I constantly review the Dashboard to detect issues and monitor the times of updates. It takes some time to get used to, but if you stay with it, the value and benefits will flow.
*GREAT SUPPORT
*Easy to use.
*Fast
*All around great purchase.
I would never be this far ahead without the use of Sellbrite. I have saved so much time. Super fast way to list items on all channels. In just minutes you can have a fully stocked store. I am over happy that I chose to purchase this app. It is THE BEST. The guys were kind, patient and helpful, answered all of my questions promptly. They followed through and fixed what ever needed fixed. Definitely the support is there. Best of all is the speed and ease of listing items. Sending items to ebay and etsy is so easy and super fast. All around great purchase.
I worked with the support staff to help get set up as I originally signed up for the standalone version of the product. It is very easy to use and intuitive and excellent for managing multiple channels. Besides that, the support team is second to none. They helped make sure I had the right product for my needs and encouraged me to use the Shopify version as it fit my workflow better, even though it was significantly cheaper than the version I was using. I can't say enough about the team and their desire to help you succeed with the right product. I look forward to partnering with Sellbrite as we grow our company!
Thank you so much for your review! We appreciate your business and are glad you find Sellbrite to be valuable and our support team helpful!
Really love the Sellbrite Platform. This has allowed me to align my inventory in one place to sell on Shopify, Ebay, and Amazon. I am looking forward to see what other additions are being planned for this platform.
The company's software and team are complete garbage. Buyer beware: they take about 200 holidays a year. And besides that, they've taken up to weeks to answer our inquiries. The software hardly works and is littered with errors. On top of all this, when the customer service team does answer you, they don't even look into your inquiry and they just assume the issues you are having without an effort. This laziness manifests itself when they ask you for certain "evidence" that they can very easily search up themselves on your account.
We apologize that you're still experiencing an issue with our product, and we can confirm that our teams are still actively working with you to provide a resolution as soon as possible. Thank you for your feedback. We will pass your comments about your support experience along through the proper internal channels for further review.
Trying to get the PRO2K promo for resigning up. How can I get this? Perfect pricing at that price point
Hi M3 Toys - you should have received an email with a promo code. Just enter that when you subscribe. If you didn't get it, contact us using the in-app chat or at support@sellbrite.com
It's not perfect but a great option for small businesses at this price point. You'll need a lot of time and patience, setting up your inventory in this app. Doesn't always work well with Etsy. However their team seems to constantly try to make improvements in the app. They have fixed some important bugs in the last month. Jordan from their customer support team was extremely knowledgeable and helpful.
Thank you for your feedback and the wonderful 5 star rating! We're very happy to hear about your positive experiences working with our live support teams, and that you were able to get up and running despite the initial frustration.
Removing app after a year, never got anything out of it. Was never clear ow to use really.