Rezensionen (195)

Gesamtbewertung
4,3
Anzahl pro Bewertungsstufe
  • 73 % der Bewertungen sind 5 Sterne
  • 6 % der Bewertungen sind 4 Sterne
  • 5 % der Bewertungen sind 3 Sterne
  • 4 % der Bewertungen sind 2 Sterne
  • 13 % der Bewertungen sind 1 Sterne
Bearbeitet am 12. Mai 2020

I like the concept. This app sounds great in writing, but sadly this version of Sellbrite can't scale (yet). To explain:

Sellbrite for Shopify considers Shopify the "Source of Truth". This concept is fantastic... but as you may be aware, data in Shopify is limited. For starters, the following fields are not imported into Sellbrite (Manufacturer, Model Number, Package Dims, MSRP) because they don't exist in Shopify. As well, bullet points on features and other supplemental data used by marketplaces don't exist in Shopify so you can't add them easily to Sellbrite. There is no way to import supplemental data into Sellbrite via CSV. There is also no way to map Shopify metafields with this data to Sellbrite.

In order to get all info into Sellbrite, you would need to manually go to every product description and add the missing data by hand… We have over 4,000 product pages, so this is not an option.

I've been told the feature of mapping metafields is in the works and should be available in the coming weeks. Once this feature is added this will do everything that we need it to.

PilotMall.com
Vereinigte Staaten
Etwa 22 stunden mit der App
Sellbrite hat geantwortet 20. Mai 2020

Thank you so much for the review and the great rating! We appreciate you and the feedback you've provider, which helps us make Sellbrite better for everyone!

24. Januar 2023

Umsatzsteuersatz wird nicht mit übertragen.

Die App funktioniert ansonsten super aber das macht sie für mich gänzlich unbrauchbar. Support hat schnell geantwortet aber konnte nicht helfen.

MA 3D Druck
Deutschland
22 tage mit der App
Sellbrite hat geantwortet 26. Januar 2023

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit unserer App zu teilen und dieses Feedback zu geben. Unsere Teams werden sich direkt mit Ihnen in Verbindung setzen, um Ihre Anliegen detaillierter zu besprechen. -Mike from Sellbrite

Thank you for taking the time to share your experience with our app and provide this feedback. Our teams will be reaching out directly to discuss your concerns in more detail. -Mike from Sellbrite

14. Januar 2021

Not recommend at all.
Bad customer support.
Only USD currency. Very sad that use this app. Not resolve my problem.

Techno Group Lithuania
Litauen
12 tage mit der App
Sellbrite hat geantwortet 15. Januar 2021

Hi Vladislav, we're sorry to hear that you've had a poor experience with the app. While we do support some limited international channels, Sellbrite does indeed only currently support USD.

We've escalated your case and our team will be following up soon.

22. Februar 2018

This app didn't worked for my shopify store and after wasting 8 hours. I have given up. and selected another app and it worked. Good luck!

Marcocollections
Australien
12 tage mit der App
6. Januar 2023

This is the second time I've tried them. Sadly it didn't go any better than the first time. It pulled my Ebay listings into the app and I got them all linked but inventory wasn't syncing. I was told It was because they weren't listed from sellbrite??? Which makes no sense then why the ability to bring them in and link them? Support is a joke and basically rudely and curtly writes you off if you don't like their answer. It's no wonder their rating is going down down down!

Fuller Fabrics
Vereinigte Staaten
11 tage mit der App
Sellbrite hat geantwortet 10. Januar 2023

We're very sorry to hear about your negative experiences. That's certainly doesn't sound like the high-quality support we strive to provide to all of our customers. We appreciate you taking the time to offer this review and feedback. Our teams will be reaching out to you directly to work with you on this inventory synching issue. Thank you.

6. September 2017

Support only available business hours (California time) M-F. As a small business I am often updating inventory after hours and on weekends. So, not ideal. Generally a good product, easy to use and understand. Our biggest issue is the lack of error checking on imports. If Sellbrite doesn't find a matching sku, it skips that row and doesn't import it. But it doesn't TELL you that it skipped more or one rows, only gives a generic 'your import completed successfully' (even if it didn't import everything). So we would have to manually verify each item after import to make sure it actually changed the inventory numbers. Not very scaleable or trustworthy. Tool requires separate imports to create a product and to add or change inventory (can't do it in one step like Shopify does). It also requires separate imports and exports for each warehouse/location. Not a dealbreaker, but annoying, and may result in mistakes by the user. I like the audit trail to show the history of changes made to each product. I liked the easy product creation from the Shopify store into Sellbrite for the first time. The interface is fairly easy to navigate, but they don't have a mobile-friendly website (and no app), so can't really use the tool on a phone or tablet, you have to be using a PC all the time. The reporting is EXTREMELY limited and doesn't allow for a simple comparison of inventory between/across warehouses - you have to export each one yourself and do the comparison. Sellbrite might be a good tool if you have limited products and simply want the ability to sell in multiple channels. But we won't continue with the service until/unless they provide error messaging in imports, and would like to see more reporting options.

Creative Brick Builders
Vereinigte Staaten
17 tage mit der App
8. September 2019

I am in absolute shock! I have tried your app on my shopify store for a few days and removed it before the free trial as the app didn't work for me properly and I have found out I have been charge 82 pounds from my card when I have selected the $20/m plan to start with. I have found out also that my account hasn't been closed even when I did remove it from store and said the reason why. I have been put on a $49/m plan with $49 adds on when I haven't even asked for it! This is by far the worse experience I have ever had with any app.

Simple Style Guru
Vereinigtes Königreich
8 tage mit der App
Sellbrite hat geantwortet 9. September 2019

We apologize for the confusion on this -- a full refund has been provided.
Sellbrite is a separate platform from Shopify with its own billing system, so simply uninstalling the Sellbrite app in Shopify does NOT terminate your account with Sellbrite. Our sign up page makes it clear that you will be automatically subscribed unless you cancel your account during the trial period (which I understand that you thought you were doing by uninstalling the app). The special pricing for Shopify customers requires you to enter a promotional code, which is why it didn't subscribe you at the price you expected. Obviously we need to make this more clear in our messaging, so we'll be working on improving that. Apologies again for the inconvenience.

Bearbeitet am 19. Juli 2021

So far not so good. Initially trying to use the service to upload our Shopify store listings to new Walmart and Amazon seller accounts. Walmart did a bit better but Sellbrite did scramble some of the text of the listings but it was an easy fix to each listing. The Amazon product upload was a hot mess as the Sellbrite app can't find 95% of the products for the required Amazon ASIN so they will all have to all be manually transferred. Maybe we will wait and give them a try on managing inventory across Ebay, Etsy, Shopify, and Amazon down the road. Tech support was agonizingly slow as they are never available on chat and take 24 hours to respond to messages, so the back and forth on one topic can take several days to resolve.

New Hill Farms
Vereinigte Staaten
8 tage mit der App
Sellbrite hat geantwortet 20. Juli 2021

Hi James, sorry for not meeting your expectations on this. Our support hours are M-F 7a-4p Pacific, and it looks like some of your messages have been received over the weekend or after hours. Our team will be following up with you ASAP on these issues.

1. Juli 2021

I can do anything to use this Apps because it has all stores in one place but the customer service is the worst worst i have seen so far, no one cares at all, no one will help you, you are just on your own.

beumax shop
Vereinigte Staaten
6 tage mit der App
Sellbrite hat geantwortet 2. Juli 2021

Hi Ezinneka, so sorry to hear that you had a poor experience with the app and team. We've escalated your case and will be following up directly to make sure we can get you set up for success and gather relevant feedback.

Bearbeitet am 10. März 2019

It would be the perfect tool for us, but they currently only support limited functionality for "international" eBay Stores. Therefore, it is not possible to add new listings to eBay from other accounts than US sellers. Support told me it's currently not on their priority list. Otherwise, it felt really nice and powerful. Hopefully, they fully support international eBay stores soon.

GlobalMotoParts
Deutschland
6 tage mit der App