Sellbrite , 189 recensies

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 73% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 4% recensies zijn 2 sterren
  • 13% recensies zijn 1 sterren
Bewerkt 24 juli 2023

*Final Update* a little kicking a screaming and I got the needed attention. The issue is resolved'
*Update* apparently, I am somehow incorrect in my assessment despite reporting my concern a month ago. Apparently, the ticket was only created 6 days ago. I requested information regarding the ticket but was not provided any information or timeline. I guess customer service kept me informed and was actually trying to fix the issue when it was first reported. My multiple marketplace integrations is actually very important to Sellbright.

I've using this service for quite some time now and it is decent. Makes integrations relatively easy. However, if something goes wrong and the front-line costumer service team doesn't know how to resolve the issue, don't expect much help or information given. Walmart hasn't worked in over a month, and the Sellbrite Customer Service Team is basically ghosting me. Considering taking all my integrations away if I can't get any sort of proper explanation or timeline.

Sock Panda
Verenigde Staten
Bijna 3 jaar gebruiken de app
Sellbrite heeft geantwoord 24 juli 2023

Thank you for taking the time to share your experience and to post your most recent update. We're happy to hear that the issue has been resolved. -Mike

26 juli 2023

I have had some problems but every time I write someone, I get a response and they work with me to get the correct response.
It really helps with inventory. Yes, I will admit ebay is slow but it is all on ebay not on Sellbrite. Etsy is always spot on which tells me it is ebay. They just can't seem to keep up. I try to stay on top of inventory which helps Sellbrite know what my inventory is.
Great people to work with.

Platinum So n Sews
Verenigde Staten
Bijna 2 jaar gebruiken de app
Sellbrite heeft geantwoord 28 juli 2023

We're very pleased to see this new 5 star rating! Thank you for taking the time to share your experience with us. -Mike

27 april 2023

Been using for several years now. Our experience has been excellent all around. Highly recommended. My only complaint is that the report features are substandard.

Racks Offprice
Verenigde Staten
Bijna 5 jaar gebruiken de app
Sellbrite heeft geantwoord 5 mei 2023

Thank you for taking the time to share your experience with our app. We appreciate the 5 star rating. We'd love to better understand what you'd like to see added to the reporting to make them more valuable to you. Feel free to update this review and we'll pass along your feedback. -Mike

3 augustus 2023

So far the app has worked as designed. I'm using the free plan with the intention of upgrading to a paid version. I took a lot of time and error comparing various different apps and this one by far answered all my concerns.

I contacted online support and they were able to answer and address whatever concerns that I had. They even took the time to educate me on the various functions that would benefit me greatly.

GMBU Apparel
Verenigde Staten
8 maanden gebruiken de app
Sellbrite heeft geantwoord 4 augustus 2023

Thank you for taking the time to share your experience with our app and our support teams! We're thrilled to see the 5 star rating. -Mike

31 oktober 2023

LIFE-CHANGING

Bingading
Verenigde Staten
3 maanden gebruiken de app
Sellbrite heeft geantwoord 3 november 2023

Thank you very much! We're thrilled to see this wonderful rating and review! -Mike

25 augustus 2023

Great online support & app seems to function well. It does require a little maintenance as sometimes it seems that features bug out. Really a great system and a huge time saver.

M&M Bird Toys
Verenigde Staten
8 maanden gebruiken de app
Sellbrite heeft geantwoord 29 augustus 2023

Thank you for taking the time to provide us with this rating and review! -Mike

5 mei 2023

Fast response for problem solving from customer service. Online App did not have charged invoice history for accounting, support staff emailed me the link to make my life easier.

ECOMARK Diamonds
Verenigde Staten
Meer dan 3 jaar gebruiken de app
Sellbrite heeft geantwoord 5 mei 2023

We're thrilled to read about your positive experience with our support teams. Thank you for taking the time to post a review. -Mike

19 juni 2023

I recently had a great experience with Sellbrite customer service. I had errors and needed help to automatically list on Walmart, I was in contact with a representative named Sarah. Sarah was very helpful and understanding. She apologized for the inconvenience, did a Loom video showing me how to setup and connect. I am very satisfied with the fast SMS customer service I received, and based on my experience with Sarah I would definitely recommend to others.

Fames Chocolate
Verenigde Staten
6 maanden gebruiken de app
Sellbrite heeft geantwoord 24 juli 2023

We're thrilled to read about your positive experience working with Sarah. Thank you for taking the time to provide us with this rating and review. -Mike

19 juli 2023

I have been rather patient with this app to give it a chance...but I highly suggest finding another alternative. The 2-hour update time is ridiculous, causing overselling. And most times the inventory still is still never accurate. Listings from eBay to Shopify do not sync properly. Sellbrite was still pushing out or showing inventory on items that I had at 0 or archived in Shopify. I completely deleted all active listings to prevent overselling several times to re-upload, which is the point of having software like this...but it fails. Small business owners will just have to cough up the money for a good integration, but this one IS NOT THE ONE.

Pink Sweetheart
Verenigde Staten
8 maanden gebruiken de app
Sellbrite heeft geantwoord 24 juli 2023

We're very sorry to hear that you're unhappy with the app and experiencing an issue with syncing your listings. 2-hour syncs do come standard with the free plan that you’re currently on, but all of our paid plans come with 15-minute sync times. We'll be sure to reach out to you so that we can investigate any issues you’re seeing and work towards getting things working as intended.

Thank you. -Mike

14 juli 2023

Sellbrite goes above & beyond the call of duty. I've been with them for about two years now & their customer service is beyond excellent!

Crystal’s Creations
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Sellbrite heeft geantwoord 24 juli 2023

Thank you very much for this wonderful rating and review! -Mike