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It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.
Thank you for taking the time to provide us with this review and feedback. We apologize if you're experiencing any issues with the functionality of the program. Our engineering teams are actively working to resolve some recently identified performance issues. We appreciate your patience as we work to resolve those problems. If you need assistance, we do encourage you to reach our to our live teams and we will do our best to get everything working as intended for you. Thank you.
It's not perfect but a great option for small businesses at this price point. You'll need a lot of time and patience, setting up your inventory in this app. Doesn't always work well with Etsy. However their team seems to constantly try to make improvements in the app. They have fixed some important bugs in the last month. Jordan from their customer support team was extremely knowledgeable and helpful.
Thank you for your feedback and the wonderful 5 star rating! We're very happy to hear about your positive experiences working with our live support teams, and that you were able to get up and running despite the initial frustration.
Removing app after a year, never got anything out of it. Was never clear ow to use really.
Very well-made. We are clothing retailer, so inventory system is definitely needed to manage our high-number variations, and Sellbrite is helping us much. Their customer support team is exceptional, too.
Great program and very good customer service, I would strongly recommend it to any online seller who uses a few selling platforms.
Thanks for the great review! We appreciate your recommendation and your business.
STAY AWAY! this app has serious issues- it can not do what it is supposed to do, import and sync listings. i decided to give it a 2nd try which was a huge mistake. i hate it even more now than i did the first time i tried it.
it loses photos on imports, and does not publish to channels according to the settings (i.e. 'templates') i carefully set on each listing individually. instead it publishes erroneous shipping & return policies, mixes up photos and inventory, resulting in really pissed off customers.
It is also just 'makes stuff up'- seriously, says certain listings are live in channels that don't exist!
But the worst part is the support team- they are awful- make no attempt to help you. you can email 1 question for days and days and all they do is bounce you around from one team member to another (citing that they are a 'small' team) but nobody wants to understand the problem or provide an answer. they dont address anything relevant in their support docs (its all basic) and most of the links are broken anyway.
this app sucks and the support team is 1000 times worse. i have no idea why anyone likes this software.
Hi Kate,
As we just discussed by phone, you sent us 2 emails yesterday morning, 5 minutes apart from one another. Each inquiry was fielded by a different agent of our Success Team. Not once did an agent pass you off to anyone else, and all messages were responded to within an hour (our SLA is 24 hours), with the exception of your final message in which you cursed at our team. A few hours later you left this review, all within the span of a single day.
Your issues stemmed 100% from reactivating a 2016 account and turning on the sync functionalities haphazardly. Had either of our agents suspected you just returned to Sellbrite and reactivated the account with its old data (which was not evident in your questions), our answers and suggestions would have been different.
I’m sorry you felt that Sellbrite let you down, but the only thing I can say is that this review really lets us down, as we go above and beyond to make our customers successful and address any issues with swiftness and accuracy, and we did everything right here. I wish you the best of luck in finding a solution that meets your needs.
Mike @ Sellbrite
I enjoy with this app, i hope that will help to start to sell in ebay , i am a new user and makes easy to submit and find items . I believe that will be ok !
Thank you very much for the 5-star review!
A very unique piece of software with great customer service and an owner that stands behind his company and product. Make sure to do the 14 day trial and work with customer support to ensure the software works for your needs. Don't hesitate try it TODAY!!!
I use sellbrite to help me manage my inventory on various platforms and it is great. However, You can not bundle items, which is a little dissapointing
Thanks for the great review! We know bundling items is an important feature, and it's on our product roadmap.
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