Sellbrite

so many futures are not available for the shopify users like FBA to other channels, very disappointing.

If you value your time, stay away from this app. The support is non-existent and delayed. They are good with the initial set up but if you have any issues after (which you will), forget about any timely resolutions. We couldn't publish any listings prior to Labor Day long weekend which is a huge weekend for us on Etsy, and we were told this is a Sellbrite shipping issue and considered a "blocker" and a credit would be provided. So far, after numerous emails, phone calls, nothing. They also effectively bounce you around from one support person to the other, so you sound like a broken record by the end of it. It's an app with significant glitches and it breaks often, it seems like they are working out the kinks on existing users. We used Nembol before and will likely be switching back, it's been such a terrible experience. As I write this, no one has reached out to discuss resolution of any of our issues. The support phone is not tended and the only option is to leave a message which we doubt anyone listens to. We have spent hundreds on an annual subscription thinking this would be better. We are learning that it's never a good idea to purchase an annual subscription before its been soundly tested on your store. Learn from us and stay away from this app.

Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.

Tech support is good - responsive, follows up. The problem is the Etsy integration using an older API that for example, won't associate the correct image with variants or worst yet - won't import the alt text you may have applied in Shopify so, you have to reapply all the alt text again in Etsy. Images updated in Shopify for an existing synced listing won't always update in Etsy unless you reopen the listing in the Sellbrite app and push the update. The app has randomly duplicated listings on Etsy that needed to be manually deleted in Etsy. The eBay integration has its own set of issues - for example, the business policies for shipping are not synced in the app so, they get overwritten in eBay. The title for the listings doesn't always stay in sync as the SB app doesn't apply the title template meaning that the old title doesn't get updated. Lastly, the images won't get updated automatically on eBay unless you push the update out again. Overall, the syncing speed is the slowest with Etsy then eBay, and then, WalMart. There are issues with the WalMart integration but, given WalMart Marketplace's repeated problems, it is hard to pinpoint the real reason demonstrated in the Sellbrite app - is it a WalMart issue or is it a Sellbrite issue? The glaring deficiency in tech support is a lack of screen sharing option so, you have to keep sending screenshots through the chat. In 2022, yup, we are still doing legacy tech support. In fairness, so far, every tech support person I have interacted with has been knowledgeable. It is hard to imagine that this is an app sold by GoDaddy. One would hope that with their resources, they would clean this app up.

I just started using sellbrite this week... I'm still setting it up but so far it's been very user friendly. Questions are answered quickly. Very happy.

It's a good product that does what it's supposed to when it's fully operational. They advertise 15 minute synch times on the plan level we are on, but that seems to be hit or miss. This is a critical piece of technology for making sure we don't oversell across all of our channels, but their support/dev team doesn't treat it that way. Their support team seems understaffed and slow to initially respond. They are continually having backend database lag issues which means we see that an order is going to be coming in from a specific channel, but then have to sometimes wait hours for it to actually show up in Shopify to ship it properly. We switched to this app after Shopify killed off their own channel apps, and while it satisfies our need on most days, its a piece of tech that we have lost faith in, and begrudgingly pay for.

Great app to integrate with Walmart and Ebay. They also have great support staffs that is ready to answer any question.

I just want to say what a great product this is! I started my Shopify store a couple of months ago and now that everything is established, I want to increase my exposure to more people. I decided eBay was the best place for my products but having never sold on there - the thought of setting things up was a bit overwhelming. Sellbrite has made selling on eBay so easy. I end up doing very little on eBay itself. I still do most everything in Shopify - add/edit products, manage orders, do the shipping. Once you setup templates in Sellbrite, adding new listings to eBay is quick and easy. I am actually writing this review while I post 250 listings. The whole process took around 10 minutes. And one of the best things they do is synchronize the inventory counts. I don't have to manage that or tell another customer that "I'm sorry but that is out of stock". The listings disappear from eBay once the stock goes to zero. And the cost of $0 to get started is great! They will keep me on the $0 plan forever as long as I stay under 30 orders per month. It was a no-brainer to try this out. Now, after one week, it looks like I'm going to blow past that. I'm happy to pay them as I get more than 30 orders - these are sales I never would have gotten. Sellbrite is a well designed system that I found easy to setup and use. I highly recommend it for expanding your business.

Sellbrite's Etsy integration leaves a lot to be desired. Apparently if you turn price sync on, Sellbrite will override your entire Etsy listing (titles, description, etc.). Spent hours getting hundreds of listings prepared on Etsy only for Sellbrite to override all the work we did.

This app is absolutely incredible! The only issue i had was changing shipping rates on Etsy, app wouldnt let me do a bulk change had to do 1 by one on etsy. Totally recommend!!

Thanks again!
Patrick
www.toypocalypse.net