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I tried to use this app but I had some very basic questions to make sure it would work for my needs and after 16 hours of waiting for a response I gave up. They did not answer my questions at all, therefore I had to disconnect the app before it could cause damage to my amazon account or my inventory.
Sorry for not meeting your expectations on this. Your chat message was received after the team had left for the day, but was answered the next morning.
You can't create amazon listings from this app. You have to create the listings on amazon seller central and then link them to this app.
Thank you for taking the time to write this review. At this time the functionality to list products with a new Amazon Standard Identification Number (ASIN) is not available from within our app, however any product connected to an existing ASIN can be published to Amazon directly from the App without needing to create the listing on Amazon first. We hope to add the ability to list products with a new ASIN directly from the app in a future update.
A very good app for inventory sync across the all channels. Very smooth and professional onboarding guide. The customer support it is very professional you just need to give them time and they will help. I am happy with this app.
We're thrilled to see this 5 star rating and review for our app! Thank you for taking the time to share your positive experience with us.
I could not get the app to connect to my store. The Customer support team is terrible. I waited on chat 15-20 minutes between each response and never received actual help with the problem. I will have to find something where Customer/App support is priority.
Hi Melissa, sorry to hear that you've had a poor experience getting started with the app and while working with our support team. Our SLA for responses is 1 business day, but our team usually replies much quicker, within 30 minutes to 1 hour! However this is not a true live chat so replies are not instant, although we are always working on better response times.
Your case has been escalated and the team has reached out to make sure we can get you up and running - we appreciate your feedback.
This APP exported all my ETSY sales as "new Sales" to my Shopify store and it messed up all my data.
Now I have to manually delete everything.
Worst and scariest experience ever.
Hi Fahri, so sorry to hear that you had a poor experience with the app. Any orders that were fulfilled prior to installing Sellbrite for Shopify will import into your Sellbrite Orders area as "completed," and should not forward over to Shopify.
Our team is escalating this case and will be following up with you soon!
Does not list to any platforms other than US marketplaces, this is not stated anywhere on the app page and you are only notified about this after you download the software. Kind of useless if it cannot list to multichannel platforms. Disappointed I had to go through the hassle of installing just to find this out. Making it clearer on your own website and app page would alleviate this issue. Otherwise you are just misleading potential non-US Customers.
Hi Adam, we're sorry to hear that you felt mislead by Sellbrite's front page - it's certainly never our intention to mislead folks who are trying out the app. The full description in our App page (need to expand it) indicates the regions of the marketplaces we support. While you're correct that we don't support listing out to non-US channels at this time (although we do support inventory and order management), we're focusing on building out this and other international functionality throughout 2021.
I've been looking forward to the Shopify integration with Sellbrite, and it was definitely worth the wait. Sellbrite makes it really easy to take my products from Shopify and publish them to my eBay and Amazon stores. And then Sellbrite keeps the inventory in sync between all of my stores automatically! I've been using Sellbrite for a while now, and it's so easy to learn and has saved me a ton of time. I've tried so many of the other multichannel solutions and they are all either hard to use, too expensive, or don't let me publish my products on the marketplaces. The support at Sellbrite is great too. They are really fast to respond and have a lot of videos that are helpful. I'm really excited to see what features they come out with next!
A great app, when it performs correctly. The last 2 years, this app has been plagued with speed issues; often taking 1-2 minutes to load a single page on their browser. its responsiveness to updating things as sold, shipped, in stock, or changes made to the item has also slowed down. The biggest quirk we have with this though; if selling on eBay, it will not reserve a quantity if an offer is accepted, or an item has sold but they have not paid yet. This leads to a large amount of overselling, and has caused us some major complications. We've pointed this out to sellbrite teams and have been told this is a change they cannot make. The amazon interface is also very poorly done. There are much better alternatives out there, and its obvious they set up to do it as cheap and bear bones as possible just to say they have amazon support. Overall customer support is helpful, when you have a problem they can help with.
Hi there, thank you for the review and honest feedback. We'll be passing along your concerns to our Product folks, and someone from our team will be reaching out directly regarding your concerns, some of which have been resolved in the last month!
Thank you for the 5 star rating! -Mike
Thank you for this wonderful 5 star rating! -Mike
LIFE-CHANGING
Thank you very much! We're thrilled to see this wonderful rating and review! -Mike
So far the app has worked as designed. I'm using the free plan with the intention of upgrading to a paid version. I took a lot of time and error comparing various different apps and this one by far answered all my concerns.
I contacted online support and they were able to answer and address whatever concerns that I had. They even took the time to educate me on the various functions that would benefit me greatly.
Thank you for taking the time to share your experience with our app and our support teams! We're thrilled to see the 5 star rating. -Mike
I have been on the app just for a week now and have had talked with customer support 4 times and each time has been consistently prompt and fixed my issue quickly. The app is good for cross-listing and I do highly recommend it. One thing I'd like to see added is the ability to cross-list onto FB Marketplace as well
Thank you for taking the time to rate and review our app! We appreciate the 5 star rating and your feedback. We'll be happy to share your suggestion with our developers for consideration. -Mike
Been using for several years now. Our experience has been excellent all around. Highly recommended. My only complaint is that the report features are substandard.
Thank you for taking the time to share your experience with our app. We appreciate the 5 star rating. We'd love to better understand what you'd like to see added to the reporting to make them more valuable to you. Feel free to update this review and we'll pass along your feedback. -Mike
Their CS team has lots of issues. They will just make you wait for hours and hours. Maybe it's time to change service providers.
We're sorry to hear about your negative experience. We can confirm that your case has been escalated, and the appropriate team is working to resolve the issue. You will be notified when there is an update or resolution. Thank you, and we appreciate your feedback.
I have tried many apps, happiest with Sellbrite. Works pretty well, and the support is really great, especially Joey!
Thank you so much for the great review! It's not always easy to switch platforms, but we're glad you did and happy to hear that our team has been helpful along the way.
I can do anything to use this Apps because it has all stores in one place but the customer service is the worst worst i have seen so far, no one cares at all, no one will help you, you are just on your own.
Hi Ezinneka, so sorry to hear that you had a poor experience with the app and team. We've escalated your case and will be following up directly to make sure we can get you set up for success and gather relevant feedback.
We are currently using this app to manage several sales channels and it is much easier to use than most of the others that we have tried. Support has been great and responds quickly. We were able to eliminate several of our other apps and just use this single app.
Thank you so much for the review! We're so happy to hear that Sellbrite has been easy to use and helped streamline your business!
I needed an app to import Amazon UK sales directly into Shopify for fullfilment. This does the job perfectly. REALLY pleased. NB: You may get a message saying 'does not work outside the US' - this refers to the full listing functionality. If you just need integration for UK fullfilment, this does a dream job. Very good customer service too.
Thank you for the review! Glad to hear that you've had success with the app outside of the US and that our team has been helpful.
Update- after going back and forth crazy. Trying to figure out everything myself. I was finally able to get my question answer and fix my issue thanks to Garrett. Who was patience enough and kept going over everything with me. Sellbrite is an amazing app thats worth it. It allows you to transfers all your products into other channels like eBay and Amazon saving you time and work from going back and forth and listing everything by detail. With just a few steps. Connect your selling channels, go to products, follow by inventory within sellbrite. click on the item you want to list follow by create listing. Select whatever channel you want to list it in this case ebay... Item will go into draft and from there you can go to eBay within sellbrite scroll down to draft and set it to active. If you run into any issue 100% contact Garrett. Great costumer service, patience, & will check on you to make sure your satisfy. 100% going to install this app on all my stores.
Hi Oscar, thanks for your review - we've escalated your case and a member of our team will be reaching out in your existing conversation to help get your questions and issues resolved ASAP.
We are a small business from canada - sellbrite really help us manage inventory. Currently, we are able to sell on amazon.com,ebay.com and etsy.com. This platform is easy to use and has very good customer service. Hope we can connect more channels in the future - looking forward for ebay.ca,ebay.uk ,wish and walmart canada :)
Thank you so much for the review! We're looking forward to expanding our offerings into more international channels in 2021!
the app was working good til about a month ago it stopped working and keeps saying the change you wanted was rejected and cant get support to help me fix this issue i have tried deleting the app reinstalling it multiple times tried to unlink shopify and sellbrite it wont let me the app sucks according to sell brite my shopify account is connected but wont work
Sorry to hear you're experiencing an issue with Sellbrite. It sounds like our support team is working hard to get this resolved for you.
Works very well! Thank you! We used several other integrators and all of them had some problems.
Now it's a pleasure to work with Sellbrite! Good job!
Thanks for the great review! Glad to hear Sellbrite is working well for you.
I enjoy with this app, i hope that will help to start to sell in ebay , i am a new user and makes easy to submit and find items . I believe that will be ok !
Thank you very much for the 5-star review!
I use this app to manage my inventory in 6 marketplaces. As long as it is working and uploading tracking and counting things correctly it is ok, but if you have a problem and need support then you have to wait until they answer your request between 8am-5pm. They need to have customer support on chat that answer right away from the app instead of hours later with an email. When you ship multiple orders from many channels it requires efficiency.
Most of the time the software runs pretty seamless.
Debbie- apologies for your frustration. Your support message came in last night after hours, and we weren't able to respond until first thing this morning. The good news is that the issue you reported has already been identified and fixed - less than 2 hours after our support team started today. That's pretty good customer service and problem solving by any industry standard, so we hope this is acceptable for you.
Great app, excellent support !!!
We had an issue with the payment, they did their best to make it work !!
Especially thanks to Brian, CEO
Thank you for the great review! We're happy to be able to support your amazing business.
I've used Sellbrite for a few years and would be lost without it. It makes managing my inventory over several channels super easy. The customer service is amazing and prompt. Sellbrite easily incorporates with Shopify so you don't have to worry about overselling. Awesome!
Thank you for the great review, NumiSupplies! We're so happy to have you as a long-time customer, and we appreciate your business.
I'm using Sellbrite with Shopify, Amazon, EBay, Google Shopping and two Etsy stores. I cannot believe I waited so long to get an inventory/listing management app. This fits the bill perfectly, I will be adding BigCommerce and another EBay store soon.
There is NO way I could manage all the stores and inventory and uploading upgrading etc. without Sellbrite. The templates feature is an incredibly powerful tool that allows me to add to descriptions, tags, etc. with one click. Set up a template, apply, poof! hundreds of listings updated.
I cannot say enough. I love the CSV feature that allows me to download to Excel, find/replace, edit, and reupload, poof! Everything seems like magic. I love Sellbrite and would highly recommend it to anyone that wants to grow their online business.
Thanks for the wonderful review! We're so happy you are finding Sellbrite to be so useful for your business.
Best multi channel listing & order management tool i found so far but it does not support ebay UK :(
Thanks for the great review, Miilady. We're hoping to earn that 5th star from you once we launch full support for eBay UK soon!
so many futures are not available for the shopify users like FBA to other channels, very disappointing.
I'm sorry you feel disappointed by your experience with Sellbrite, but the good news is that you can use our standard edition of Sellbrite which still lets you connect your Shopify store but also gives you all the other features, like FBA. And, we just reduced the prices for that edition, so it's now even more affordable!
There's a good reason why we don't have FBA or other fulfillment features on the Sellbrite for Shopify edition (which is what you're using). With that configuration, Shopify is the master of all your inventory and orders, so connecting FBA to Sellbrite could cause a conflict. Instead, you can connect FBA to Shopify. Or, just use our other configuration.
Excellent app, so far it has been easy pushing product to my Ebay store and keeping inventory management synced. I plan on expanding shortly to other platforms since the app has been working out very well.
Thank you so much for your review! We appreciate your business and are glad you find Sellbrite to be valuable.
I use sellbrite to help me manage my inventory on various platforms and it is great. However, You can not bundle items, which is a little dissapointing
Thanks for the great review! We know bundling items is an important feature, and it's on our product roadmap.
Superb Experience!
I am really impressed with Sellbrite! Lots of useful features within their control panel. We use it mainly for Etsy, Ebay and Shopify integration.
Easy to use control panel. Very accurate and fast syncing. Pulls all the data we need. Most of the times results were almost immediate.
Great control panel dashboard that shows us our revenue breakdown and other statistics. Very helpful!
As for the support team, what can i say. These guy's really take their business seriously.
The have a relaxed friendly tone and attitude in their support messages which makes working with them really great!
They are really eager to help and pointed us in the right direction with options and solutions. Things which we thought was not possible, they sugested solutions and features that helped us with what we needed.
Excellent! Well worth the subscription and i know we're in good hands with them, I recommend them 100%!
Thank you
Thank you so much for the great review! We're so happy to be able to help you with your business, especially given the kind of work you're doing. We appreciate you and value you as our customer.
Sellbrite has allowed our business to expand , we originally where two companies and due to sellbrite and their staff we where able to integrate our inventory quickly upon merger. Thanks !!!
Thank you so much for the great review! We're so happy to be able to help you expand your business, and we appreciate you and value you as our customer.
This app is great for housing all my inventory in one location. I've created templates in Sellbrite for Shopify and eBay and pushing new product listings out to those platforms is extremely easy. Will continue using this for my inventory management.
Thanks Micro Precision! We appreciate your business.
Very powerful software & reasonably priced as it is comparable to the big players ie Linnworks, Channel Advisor, etc. Solid company, management and customer service. It's like having an extra employee - as the software is designed to save A LOT of time. I only wish I would have signed up sooner.
Thanks Vaunte! We appreciate your business.
I have been using Sellbrite for about 6 years now. I started with only eBay and Amazon inventory sync. Today, Sellbrite manages my inventory across 14 different market places. I have had only great experience using their software. It is easy to use yet powerful suite that can handle easily a 7 figure business with multiple users. Highly recommend Sellbrite for any sellers. They provide awesome customer support and always willing to help you out.
Sellbrite is an outstanding application. The benefits this app has brought to our business is incredible. There is always room for improvement just like any web-base software but they are constantly upgrading and adding new futures. Furthermore their support and team is awesome! They are very knowledgable and if I ever don't understand something or need a work-around solution they always provide me with the answer I need. I highly recommend any e-commerce business to give them a try. They will do wonders and will not disappoint!
I didn't understand this price list. Here in the description says 60$ /month when I installed the app it says 150$/month. Is that normal?
Carnival Store- Sorry for the confusion on this, but fortunately this is no longer an issue. We used to use a promotional code to offer the special pricing for Shopify that you would receive during the free trial (which you hadn't started yet when you left this review), but now the special pricing plans are clearly available on the subscription page.
they are full of crap,i was going to sign up for the 20/month plan but as soon as i was about to put my credit card info in the fineprint before putting my card info it say i will be charge 49/month so be careful when signing up their prices change.
UPDATE ok iam updating my review because they responded fast but i guess it was a miss understanding i'm going to try it for the 14 days and if everything goes well than i will give 5 stars.
Hi Samirapparels- We're not full of crap... You just need to enter the promotion code that was sent to you to get the special $20 app store price. The price you saw is our regular $49 price. I just emailed you the promo code again.
This app is absolutely incredible! The only issue i had was changing shipping rates on Etsy, app wouldnt let me do a bulk change had to do 1 by one on etsy. Totally recommend!!
Thanks again!
Patrick
www.toypocalypse.net
Thanks for your review, and we're so glad you are enjoying Sellbrite! Unfortunately, Etsy still doesn't allow calculated shipping templates to be created or updated via API, so as much as we'd like to offer that functionality, it's not currently possible.
I am in absolute shock! I have tried your app on my shopify store for a few days and removed it before the free trial as the app didn't work for me properly and I have found out I have been charge 82 pounds from my card when I have selected the $20/m plan to start with. I have found out also that my account hasn't been closed even when I did remove it from store and said the reason why. I have been put on a $49/m plan with $49 adds on when I haven't even asked for it! This is by far the worse experience I have ever had with any app.
We apologize for the confusion on this -- a full refund has been provided.
Sellbrite is a separate platform from Shopify with its own billing system, so simply uninstalling the Sellbrite app in Shopify does NOT terminate your account with Sellbrite. Our sign up page makes it clear that you will be automatically subscribed unless you cancel your account during the trial period (which I understand that you thought you were doing by uninstalling the app). The special pricing for Shopify customers requires you to enter a promotional code, which is why it didn't subscribe you at the price you expected. Obviously we need to make this more clear in our messaging, so we'll be working on improving that. Apologies again for the inconvenience.
I nagged and they listened.
This one fix has MASSIVELY increased the value of this app, and i can now recommend it.
I am very happy with the support that was given to help correct this issue.
************Original Review Below***************
Not for stores with any real volume.
They system does NOT IMPORT CUSTOMER DATA from any of the orders it imports. They only import the data into the shipto fields. This means that the customer fields are all blank, and because of how shopify is built you cannot adjust a customer after an order is placed.
This causes any other apps you use that rely on customer information to fail.
It would be an okay system if they had spend the 5 minutes to copy a few variables in their API Push.
You spoke and we listened! Thanks to your feedback, we've improved our integration and now Customer data DOES get imported into your Shopify store with marketplace orders!!
Worst product or service I have came across in 20 years of eCommerce, absolutely Zero rating to them never answer calls or respond for anything, Stay away from them and look for alternatives end up getting account banned. Shame that godaddy acquired it.
Update : Its a untrue they tried to call me or help to fix, it all happend after i wrote a review, until then they did not even bother.
Unfortunately, this merchant never took advantage of our FREE onboarding sessions that we offer every new customer, even after multiple invites via email. We quickly (same day) responded to his support emails with answers to his questions but have not received a reply back, and tried to reach him by phone but he did not answer and no voicemail is available.
Update: Onboarding invitations were sent (and received) on March 26th and 28th, without any response -- well before review was left. All support emails and calls were replied to same day. We've showed proof of this to merchant.
The application has been successful for us. The staff is on top of issues plus courteousness. I am looking forward to new features to this app, and functionality. This is where there are great, the price point exceeds the value. The platform is easy to use. It is very nice and basic. It is similar to other multichannel sites or better while these sites are asking for $200 to 1000 dollars a month for the same service. Now, a month to list a few thousand Sku ( sku's, which means one sku's x each platform you link to " that's the WOW factor" if your listing on Amazon, eBay, shopify: that one sku becomes 3. ).
beautiful life for you and all your family for the rest of your life including all your best friends
Super helpful support team. One agent created a video for me and showed me exactly where to go / click, rather than having to e-mail or chat back and forth. Excellent service.
STAY AWAY! this app has serious issues- it can not do what it is supposed to do, import and sync listings. i decided to give it a 2nd try which was a huge mistake. i hate it even more now than i did the first time i tried it.
it loses photos on imports, and does not publish to channels according to the settings (i.e. 'templates') i carefully set on each listing individually. instead it publishes erroneous shipping & return policies, mixes up photos and inventory, resulting in really pissed off customers.
It is also just 'makes stuff up'- seriously, says certain listings are live in channels that don't exist!
But the worst part is the support team- they are awful- make no attempt to help you. you can email 1 question for days and days and all they do is bounce you around from one team member to another (citing that they are a 'small' team) but nobody wants to understand the problem or provide an answer. they dont address anything relevant in their support docs (its all basic) and most of the links are broken anyway.
this app sucks and the support team is 1000 times worse. i have no idea why anyone likes this software.
Hi Kate,
As we just discussed by phone, you sent us 2 emails yesterday morning, 5 minutes apart from one another. Each inquiry was fielded by a different agent of our Success Team. Not once did an agent pass you off to anyone else, and all messages were responded to within an hour (our SLA is 24 hours), with the exception of your final message in which you cursed at our team. A few hours later you left this review, all within the span of a single day.
Your issues stemmed 100% from reactivating a 2016 account and turning on the sync functionalities haphazardly. Had either of our agents suspected you just returned to Sellbrite and reactivated the account with its old data (which was not evident in your questions), our answers and suggestions would have been different.
I’m sorry you felt that Sellbrite let you down, but the only thing I can say is that this review really lets us down, as we go above and beyond to make our customers successful and address any issues with swiftness and accuracy, and we did everything right here. I wish you the best of luck in finding a solution that meets your needs.
Mike @ Sellbrite
Very easy to use and great support! We like being able to maintain all of our products in one source for all the channels we use.
Extremely well developed sales channel platform for small to medium size businesses. Would recommend to all.
The support from Sellbrite has always been top-notch. Even when I’m frustrated, I’ve never had any response that wasn’t completely professional and helpful
It would be the perfect tool for us, but they currently only support limited functionality for "international" eBay Stores. Therefore, it is not possible to add new listings to eBay from other accounts than US sellers. Support told me it's currently not on their priority list. Otherwise, it felt really nice and powerful. Hopefully, they fully support international eBay stores soon.
I haven't been using them for very long, but so far everything has been simple to use. The integration process was all automated. Their support is amazing. Highly recommend. Very fast sync times across all marketplaces with FBA-integration and price-sync capabilities make this a one-stop shop for multi-channel inventory control.
I've been using Sellbrite for a couple of months now and really like it. It combines inventory management with being able to list on multiple channels from one app. Previously, I was using about 3 different apps for inventory management and listing on the different channels, and was having issues with things not importing correctly, inventory getting off, etc... Sellbrite has been great! Importing everything went extremely smoothly and it all imported correctly. I love the how to videos that walk you through the process so you know you've done it correctly and they schedule a phone visit with you so you can ask any questions you may have.
Things I really like: (1) seeing in the products list exactly which items are listed where and if there's any drafts in progress (this actually helped me find about 30 items that weren't listed on all the channels they should be), (2) the little photos in the product list zoom out when you hover over them, (3) listing on multiple channels is so much easier and quicker, (4) Templates and Recipes, this feature is so cool and such a time saver. You can make formulas for Titles, descriptions, etc.. so it automatically fills in or makes titles, descriptions, etc... I'm still learning this feature, but wow, what I time saver it is already. (5) great dashboard and easy to navigate menus. I have no trouble finding what I need or answers to questions I have. (6) shipping prices are comparable to other shipping programs. (7) Price. It's cheaper than a lot of other comparable apps I saw, and its about $10 cheaper than the 3 other apps I was using together that this replaced.
Cons: Not really any. I would like to see future versions have more reports for cost and profit information, but that's just the bookkeeper in me. And in shipping, you can't print multiple labels or invoices in bulk, but I guess they are already working on that for future versions.
I really love how this app works. Give it a try, you won't be disappointed.
This app is quite good at what it does compared to others it does better. My only problem is that it takes over Shopify and becomes the master of your life. For example I added more stock and Sellebrite re-sync with what it had in its database making a mess.
I contacted support who told me I should add the stock to Sellbrite who will update Shopify... not what I want.
The expectation is for an app that is written for a platform like Shopify will perform seamlessly with your listings. What a nightmare Sellbrite is. I have 5000 items in my store and hundreds of them lost their feature photos when imported into the Sellbrite platform. Their solution? Upload the photos manually to each listing. Ummm, no, that is the function of the app. If I wanted to do manual work on hundreds of items, that's what I would do. And the linking thing, again, not sure what that is about, but I had lots of items that Sellbrite linked to and only uploaded one or two variations. Again, in order to fix it their solution was to download/upload a spreadsheet. Nope, that should be fixed in the app. This app does not play well with Shopify. Not sure why it is even here.
Excellent, it didn't take me long to figure it out and I'm managing all my channels using Sellbrite .
After trying a number of inventory management vendors, I settled with Sellbrite. It's reliable, intuitive and fast. A great tool for anyone who needs to keep inventory details in sync when managing many products across multiple channels.
Unfortunately, Sellbrite is the worst app I've ever used. The app only synced a few of my products, but deleted all inventory qtys in my store and reset them to 0. Big waste of time. Not sure where all the positive reviews are coming from!
