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I recently had a great experience with their customer service. I reached out to request a refund for a charge on my account that was made after forgetting to cancel my 7-day free trial. Despite their no-refund policy, I received a prompt response from the support team explaining that they would make an exception in my case due to personal circumstances.
To my surprise and delight, I received a notification that my refund had been processed. The team even provided a refund ID# for my reference. Their courteous and understanding approach made me feel valued as a customer and I appreciate their exceptional service.
I highly recommend them for their great platform and excellent customer service. I wish I had the budget to keep the subscription. Thank you for your prompt attention and understanding. Keep up the great work!"
Hello, This is Melanie from The Sell The Trend Customer Success Team. Thank you for taking the time to leave such a thoughtful and positive review. It is always a pleasure to receive feedback, especially when it is as kind and generous as yours. Your words of praise have reinforced our commitment to delivering high-quality work and exceptional service. Your comments have encouraged us to continue striving for excellence, and am deeply grateful for your kind words.
If you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails support@sellthetrend.com
Regards,
Melanie
Sell The Trend - Customer Success Team
Hello, This is Raza from The Sell The Trend Support Team. Thanks for taking the time to share your feedback. Thank you so much for the 5-star review! We truly appreciate your support.
If you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails support@sellthetrend.com
Regards,
Raza
Sell The Trend - Support Team
Hello, This is Melanie from The Sell The Trend Customer Success Team. We’re so glad you’re happy with Sell The Trend. Your presence is much appreciated! 🙌
If you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails support@sellthetrend.com
Regards,
Melanie
Sell The Trend - Customer Success Team
Hello, This is Melanie from The Sell The Trend Customer Success Team. We’re thrilled that you’re enjoying Sell The Trend. It's always great to hear from our customers - it's really appreciated.
If you have any questions don't hesitate to reach out to us at anytime via our 24/7 live chat or our emails support@sellthetrend.com
Regards,
Melanie
Sell The Trend - Customer Success Team